Comment les normes de gestion de la qualité améliorent-elles la conception des processus ?

Quality management standards usually determine the process design. Process output should be quality compliance and regularly involves certain level of supervision and verification against predefined criteria. Good quality management is supported by Quality assurance processes.

Quality standards are like a GPS for companies, helping them stay on the road to excellence. They're not just about meeting rules but going above and beyond to keep customers happy. It's like having a secret sauce for teamwork, making everyone work together smoothly. When you're all about quality, it's not just good for customers, it's the key to long-term success.

Quality standards are like a tricky puzzle for companies. First, picking the right one is like choosing the perfect outfit - not easy. Then, making sure everyone follows the rules is a bit like herding cats. Costs and benefits? It's a constant balancing act, like managing a budget. And oh, dealing with changes and grumbles from the team? It's like convincing your buddies to try a new pizza topping. Plus, making sure it works with other systems is a bit like getting different apps to play nice on your phone – not always a walk in the park. It's basically a quality management circus, juggling all these challenges to keep the show running smoothly.

So think of quality management standards like different tools in a superhero's belt for companies. There's ISO 9000 - it's like the international rulebook for making sure your QM is top-notch. Then there's Six Sigma, the hero that swoops in to reduce errors and make everything super smooth. Lean is like the minimalist hero, cutting out the extra fluff and focusing on what customers really want. Total Quality Management? It's the teamwork champion, getting everyone in the organization to join forces for top-notch quality. And don't forget Business Process Management – the strategist making sure all the business gears turn seamlessly to keep customers happy. Each one is like a unique superhero, tackling quality from a different angle.

Applying quality management standards to process design is like crafting a recipe. Define your project goals, assess current processes, design the future state, implement changes, and regularly taste-test for improvement. It's crucial to pick the right quality management standard – your culinary guide – to ensure your processes not only please customers but also meet the high standards set by the chosen standard. It's a mix of art and science to create processes that satisfy both customers and the rulebook.

For a smooth quality management standards ride, get everyone on board. Customers, employees, and suppliers - make them your co-pilots in the process design journey. Communicate like a pro, sharing the purpose, benefits, and expectations of the standards with all stakeholders. Align the process design with your organization's vibe - vision, mission, values, and culture. Let a dream team lead the charge, embracing flexibility to tackle any curveballs. And don't forget to throw a party when you hit milestones – celebrate and reward those wins. It's not just about reaching the destination; it's about enjoying the journey and sharing the success.

In my experience Process design should focus on Product/ Service objectives achievement and input variables, keeping customer satisfaction. Quality standards give framework to governance process design process . It also becomes tool to monitor and control product / service process.

Create a culture of continuous improvement, where everyone is a quality detective. Use technology wisely, like a handy kitchen gadget - it should simplify, not complicate. Learn from mistakes, treat them as refining moments. Stay market-savvy, adapting to trends keeps things relevant and appealing.