MeltingSpot

🚀 On October 8th, join us for an exceptional evening 📍 in Paris, centered around a key topic for B2B SaaS companies: "The Customer Success Team as a Revenue Driver." It’s no longer a question: Customer Success has become a strategic lever to boost retention, upsell, and client expansion. To dive into this topic, we’re thrilled to welcome Damien L., Head of CS EMEA Pigment, who will share his experience and practical insights. Whether you're already convinced or curious to explore new approaches to accelerate your growth, this event is for you. You'll have the opportunity to network with over 80 leaders from SaaS and professional services. Additionally, participants will have access to 1:1 sessions with experts in CS, CX, and CS Ops to dive deeper into specific challenges and opportunities. 🗓️ Last spots available! (registration required) ➡️ https://lnkd.in/edq-H9t2

MeltingSpot lance une nouvelle offre pour résoudre la problématique de l'adoption des CRM, ERP, SIRH... Nous vous donnons rendez-vous sur le Salon Learning Tech, les 29 et 30 janvier, Porte de Versailles (stand W63). En 2024, nous avons aidé des centaines de Saas et éditeurs de logiciels à mieux former et onboarder les utilisateurs de leurs solutions. Avec à la clé un impact significatif sur l'adoption et la réduction du churn. Désormais, nous allons aussi accompagner toutes ces organisations (entreprises, administrations, NGO...) engagées dans un processus de transformation digitale, qui ont elles aussi un enjeu de #ChangeManagement et in fine de formation des utilisateurs sur les logiciels et applications déployés. CRM, ERP, SIRH… MeltingSpot veut changer la vie de toutes celles et ceux qui utilisent ces logiciels, parfois à contre-coeur. La mission de MeltingSpot est plus que jamais d'améliorer l’employabilité, la vélocité et la productivité des utilisateurs de ces logiciels et applications. Nous serons présents les 29 et 30 janvier sur le Salon HR Tech & Learning Tech, à la rencontre des experts L&D et Change Management. Faites-nous signe si vous y êtes. #ChangeManagement #Saas #LearningTech #LMS

Unlocking Success #8 w/ Vicky Kennedy, CEO @Echtus Join us for the #8 episode of our webinar series as Benoit, our CEO, sits down with Vicky Kennedy, CEO @Echtus

🚀 Scaling customer education is the key to driving product adoption and long-term engagement. Are you ready to take your strategy to the next level? Don’t miss our next Unlocking Success webinar, where we’ll explore actionable strategies to scale customer education effectively. On December 3 at 5:30 PM CET, we’re thrilled to host Vicky Kennedy, CEO of Echtus and a seasoned expert in Customer Success. Vicky will share: ✅ How to structure customer education for growing user bases. ✅ Proven techniques to boost product adoption. ✅ Her own experiences in creating scalable education strategies that deliver results. Whether you're a CS leader or a CEd enthusiast, this is your chance to learn from one of the best in the field! 📅 Save your seat now ➡️ Register here: https://lnkd.in/eXcCPaFX #CustomerEducation #CustomerSuccess #DigitalCS #Webinar #SaaS

Unlocking Success #7 w/ Alex Turkovic, Global Digital CS Director @Flexera Join us for the #6 episode of our webinar series as Benoit, our CEO, sits down with Alex Turkovic, Director, Global Digital Customer Success @Flexera

🛑 Schedule Update! The webinar originally planned for 4:30 PM has been rescheduled to 5:30 PM on December 3rd. Unfortunately, due to technical reasons, we are unable to modify this event, so it’s necessary to register for the new one here: 👉 Register now for the new event here. We apologize for the inconvenience and look forward to seeing you at the new time! 🚀

Trad CS metrics suck. Alright, not all of them 😁 - but most of them miss the point! In this engaging session, Seb & Sue will offer practical strategies and innovative approaches to redefining customer success metrics with one key objective in mind: demonstrate value creation. Gain firsthand insights into how top companies are reshaping their approaches to customer success.

[Industry trends] - State of the CS Nation: Focus on Onboarding & Adoption Join us as we unveil the intriguing insights derived from your valuable responses to our State of the CS Nation survey, and delve into the trends currently shaping the world of Customer Success 🌍.

Unlocking Success #6 w/ Marie Lunney, Director of Scaled CX @Bynder Join us for the #6 episode of our webinar series as Benoit, our CEO, sits down with Marie Lunney, Director of Scaled Customer Experience @Bynder. Discover firsthand how leading companies are revolutionizing their customer education strategies. Get insights from industry experts and learn actionable tips to drive success in your own organization.

Unlocking Success #7 w/ Adam Mintz, Sr Customer Onboarding Manager @Sift Join us for the #7 episode of our webinar series as Benoit, our CEO, sits down with Adam Mintz, Senior Customer Onboarding Manager @Sift (ex-Braze). Discover firsthand how leading companies are revolutionizing their customer education strategies. Get insights from industry experts and learn actionable tips to drive success in your own organization.