This is Growth! Podcast

Catching the eye of your customers isn’t easy, is it? So, how do you stand out? Try gifting. 🎁 A well-timed gift helped me secure a meeting with an elusive executive sponsor. 🎁 Sending company swag led to the CEO sharing a photo in our T-shirt on social media. 🎁 A simple $10 coffee voucher led to a $500K partnership. These small gestures pack a punch. In a chat with Kris Rudeegraap, CEO of Sendoso, I discovered I'm not alone in experiencing these magical connections through gifting. His journey inspired him to create Sendoso, simplifying the gifting process and cutting down on those tedious expense reports. Remember, gifts aren't a cure-all. You still need to deliver real value. But a thoughtfully chosen gift can open doors, strengthen bonds, and solidify partnerships. Still sceptical? Consider the ROI: Gifting can increase call rates by 6x, double win rates, and speed up deal closures by 29%. Want to know how to start? Listen to my conversation with Kris on the latest episode of This is Growth! Let’s make gifting work for you. 🎁 https://lnkd.in/gqHV9kd3

🔮 450 CS leaders shared their predictions for 2025 🔮 The 3 top insights were: 1️⃣ Delivering customer value remains the top challenge—and opportunity. It's exciting to see CS teams move from talk to action, investing in strategies that enhance usage, adoption, and time-to-value. 2️⃣ CS leaders are embracing intelligent, insights-driven systems over quick fixes. The focus is shifting towards deeper customer understanding—essential for true value delivery. 3️⃣ AI is rapidly becoming integral to Customer Success strategies. With over half of CS teams investing in AI, there's a clear signal: it's time to leverage AI or risk falling behind, especially for SMBs. These are just a few of the nuggets from the 2025 CS Trends Report. Get the full report here: https://lnkd.in/eZM-3qmk #CustomerSuccess #CSM #CX #SaaS #RevOps

What does it take to lead high-performing Customer Success teams and drive meaningful business growth? In this episode, Lara Barnes shares her journey of building a CS team that: - achieved 93% customer retention - build a $50M expansion pipeline - had fun doing it Learn how aligning teams, focusing on value realization, and leveraging storytelling can transform customer success from a cost centre to a revenue driver. This episode is perfect for leaders looking to inspire their teams and deliver measurable results. [link in comments] #podcast #csm #cx #customersuccess #gtm

Want to learn how to 10x your Customer Success Team? 🎙️ This week, This is Growth host Daphne Costa Lopes sits down with Kirsten DiChiappari, VP of Customer Success at VCom Solutions, to reveal the secrets behind scalable, high-impact customer success. What You’ll Learn: ✨ Transitioning into CS: How an HR leader became a CS leader. ✨ Essential tools and segmentation strategies that empower her team ✨ How Kirsten’s team optimizes efficiency and impact through data-driven customer success Tune into the podcast here: https://lnkd.in/d2QDANmx #CSM #CustomerSuccess #Careers #SaaS #RevOps #Podcast

Want to learn how to create and measure value for customers? Then you can't miss this exciting LinkedIn Live this week! Daphne Costa Lopes and Cara Benecke will have a live discussion on what it takes to drive revenue and grow a business in today's environment. Date and Time: 24th of October | 12:00 PM IST Register here: https://lnkd.in/evHmDfat #csm #customersuccess #revops #cx #revenuegrowth

It’s conference day here in São Paulo! I’ll be on stage at 5pm, talking about what??? Customer Led Growth! 🚀 Huge thanks to the CS Academy and Diego Azevedo for the invite 🥰 #customersuccess #customerday2024 #csm #revops

What's the best way to get customers to take action? To focus on small steps. We tend to overwhelm customers with a ton of bullet points and action points following up every meeting. The result? They end up doing very little. The real magic happens when we consistently nudge customers to the next best action. Bite-sized but continuously, and not only once every month when we meet. How do you get that done? To learn how, tune into my latest podcast with Shachar Avrahami, VP of Product at EverAfter. We delve into: - Guiding customers through their journey - Next best actions and driving urgency - The crucial role of interfaces in CS 🎧 [Link in Comments] #csm #revops #cx #customerexperience #B2B

Imagine having all the right tools, but missing the crucial data. For many CX leaders, this is a frustrating reality. In the latest episode of This is Growth, I was stunned to learn that only 35% of CX leaders have their necessary data integrated with their tools. 🤯 **Think about that** Without the right data: - How can we elevate customer experience? - How can we gain actionable insights into our business? - How can we achieve outstanding results? This is why integrated platforms far surpass disjointed solutions. Want to dive deeper? Don’t miss our insightful podcast episode with Paul Weston, HubSpot's Product GM for Service Hub. Catch it on YouTube, Spotify or Apple Podcasts today — link in the comments. 👇

When you find a solution that helps customers get high-touch service at scale, in a financially feasible way, YOU LOOK INTO IT 👀 Imagine being able to provide your customers with: - Specialised and vetted consultants - Paid on a consumption basis - Accessible where they work - Available when they need it That's the solution we're exploring in this week's episode of This is Growth! with Elad Donsky from Mayple! 🎧 Link to listen in the comments section 🎧 #CSM #CustomerSuccess #CX #CustomerExperience #DigitalCS

You know what they say... save the best for last! 😉 There's a bonus episode of the CS MasterClass with none other than Diana De Jesus. She is the CSM turned CEO and founder of The Customer Success Project and she shares some phenomenal tips and tricks that have helped her grow her career in Customer Success. We unpacked: - The CSM mindset and why being commercial can be difficult - The skills CSMs need to ace revenue-generating roles - Developing business acumen and confidence - Incentives structures to compensate CSMs And a ton of other exciting topics! Tune into the episode wherever you listen: https://lnkd.in/esAVeXxq #CSM #customersuccess #customerexperience #revops #retentionstrategies