🔑 What is a key aspect when selecting a financial provider? CRIF’s research finds that nearly 4 in 10 (38%) consumers factor in customer service when selecting a bank, insurer, or financial provider. What’s more, around a quarter (23%) of European and US consumers are willing to change banks or insurers if customer services do not meet their needs. This sentiment is especially pronounced among younger generations, with many having already moved providers for this reason. 👉 Discover the differences by age or country by downloading CRIF’s latest report! https://lnkd.in/dddvNwuQ #customerexperience #customerservice #customermanagement
CRIF Digital
Servizi IT e consulenza IT
We unlock the digital customer journey's potential supporting customers to make informed decisions about their finances.
Chi siamo
CRIF is a global company specializing in credit bureau and business information systems, analytics, outsourcing and processing services, as well as advanced digital and open banking solutions. Founded in Bologna (Italy) in 1988, today CRIF has an international presence, operating in 37 countries across 4 continents with over 6,400 professionals. CRIF aims to create value for consumers, businesses and financial institutions by providing information and solutions that enable more powerful decision-making, improve access to credit and accelerate digital innovation. CRIF also offers fraud prevention and cybersecurity services to consumers and SMEs. Thanks to its two ESMA-authorized Credit Rating Agencies - both recognized as External Credit Assessment Institutions (ECAI) - CRIF provides regulatory ratings valid in all the European Union. Furthermore, CRIF operates as an Account Information Service Provider (AISP) in all European countries where the PSD2 directive applies with open banking services - including AISP services in the UK – and as an Account Aggregator (AA) in India.
- Sito Web
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https://www.crif.digital/
Link esterno per CRIF Digital
- Settore
- Servizi IT e consulenza IT
- Dimensioni dell’azienda
- 1001 - 5000 dipendenti
- Sede principale
- Bologna
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CRIF Digital ha diffuso questo post
C’est un tournant majeur dans la généralisation de l'utilisation de l'Open Banking pour l’octroi de crédit en France et en Europe. Nous sommes fiers d'avoir contribué à la réussite du projet. Cela démontre la capacité de CRIF à accompagner les plus grands acteurs pour la mise en œuvre de parcours de financement 100% digitaux *** This is a major milestone in the widespread adoption of Open Banking for credit origination in France and Europe. We are proud to have contributed to the success of the project. This demonstrates CRIF's ability to support leading players in implementing 100% digital lending journey. #openbanking #CRIF #CustomerJourney
🆕 Depuis lundi, Stellantis Finance & Services propose à ses clients de bénéficier de l'Open Banking pour les parcours de vente en ligne de Citroën AMI et de Fiat TOPOLINO. 📱 Grâce à l’intégration dans le parcours digital de la solution de notre partenaire de confiance CRIF, le client peut décider de partager ses données bancaires et bénéficier ainsi de multiples avantages : >Parcours fluide, 24h/24 et 7j/7 depuis un PC ou un téléphone >Vérification instantanée et fiable de sa situation financière 🏦 Cette première étape dans notre proposition d'offre en Open Banking sera en amélioration permanente et bientôt étendue aux véhicules de toutes les marques de Stellantis disponibles à la vente en ligne (Abarth, Alfa Romeo, Citroën, DS, Fiat, Jeep, Peugeot et Opel). Très rapidement, elle sera également mise à la disposition des points de vente. A terme, l’Open Banking sera déployé pour l’achat des véhicules des marques Stellantis dans toute l’Europe. 👏 Bravo à nos chefs de projets, Diane Demazel et Karine HERUBEL ainsi qu'à toutes les équipes ayant participé à la réussite de cette première étape. Stellantis Finance & Services fait ainsi encore une fois la preuve de sa détermination à satisfaire au mieux ses clients en s’engageant à leur offrir des services de qualité, innovants et sécurisés pour un parcours 100% digital, rapide et fiable.
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When customer services fall short, consumers are willing to abandon their applications and potentially choose another financial provider 📳 To effectively compete in an era of heightened consumer expectations, more traditional banks and insurers must refine their approach by embracing digital transformation without sacrificing human support when required. How can you balance the increasingly diverse customer needs? 👉 Find out more in CRIF’s latest Banking on Banks report! https://lnkd.in/dddvNwuQ #customerexperience #customerservice #customermanagement
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Financial providers must embrace digital transformation without losing their personal touch This balance is critical, as consumers increasingly expect near-instant decisions for financial products and services like loans or credit. CRIF’s latest report Banking on Banks 2024: The customer experience provides an in-depth analysis of these trends across Europe and the US. Find out more on CRIF’s latest report! https://lnkd.in/dddvNwuQ #customerexperience #customerservice
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The banking sector stands at a pivotal crossroads, with Environmental, Social, and Governance (#ESG) principles increasingly dictating its evolution. As the world gravitates towards more sustainable practices, banks are integrating ESG criteria into their operations, investment strategies, and product offerings. This integration aligns with global efforts to combat climate change, promote social equity and unveiling new opportunities for financial institutions. Read this article and delve into the essence of ESG: 👇
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📈 There is a substantial and growing interest from consumers in living in a more sustainable way. This is especially the case for younger generations, who will likely live with the consequences of climate change. Consumers are increasingly seeking out products and services that align with their values. Yet despite this rising demand, the financial sector has not yet fully met the expectations for ethical and sustainable products. Dowload now CRIF's latest report! https://lnkd.in/dPFBj5YM #esg #financialservices #banking
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📊 54% of consumers globally said they would like their insurers to offer green financial services, including climate-friendly cover. This increases to 65% of 18-34 year olds. The impact of ESG in insurance will continue to grow and it is vital that more firms work to embrace it. Find out more in CRIF’s latest report! https://lnkd.in/dPFBj5YM #esg #insurance #financialservices #banking
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📊 There is a clear generational divide emerging, with younger demographics leading the call for ethical and environmentally minded financial services. 55% of consumers aged 18-34 say they are more inclined to choose a financial provider that actively protects the environment, compared to just 44% of those aged 55 and over. Check out all the results in CRIF’s latest report! https://lnkd.in/dPFBj5YM #esg #banking #financialservices
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CRIF’s recent research showed that six in ten consumers would be more likely to use a financial provider that acts as a force for good in society. This sentiment was particularly strong in Italy, followed by France and the US. Apart from personal actions to reduce their impact, there is an increasing expectation that businesses, including financial institutions, should also play a major role in mitigating environmental damage. So when choosing a new financial provider, more than a quarter of us consider whether the company is responsible and ethical. Find out more in CRIF’s latest report! https://lnkd.in/dPFBj5YM #esg #banking #financialprovider
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13% of consumers say that they would switch to a new provider if their current one were found to have poor environmental practices, with the figure rising significantly to one in five (19%) for those aged 18-34. For providers that want to retain customers and attract new ones, ensuring their practices are aligned with consumers’ values is now crucial! Find out more in CRIF’s latest report! https://lnkd.in/dPFBj5YM #esg #banking
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