itelCX

Many view contact centers as “cost centers”. But, that can be a shortsighted. Here's how they can become loyalty-driving, value-generating powerhouses. Learn how contact centers can be used to create an emotional connection between your brand and your customers - something that can increase lifetime sales over 300%. Read our latest blog: https://lnkd.in/gGJTsjtJ #CX #contactcenters #customerservice #customerloyalty #sales

Hands up if you've ever experienced high employee turnover. ✋ It's a common problem. But, what if financial compensation isn't motivating employees to stay? Here are some solutions proposed by our Pain Point Panel that can help you retain your best talent, especially in contact centers... #employeeretention #attrition #employertips #CX #contactcenters #painpointpanel

Ready for some new customer loyalty strategies for 2025? Don't miss your chance to download The CX Fix! 🎯 ✅ Uncover the causes of declining CSAT with "CX in Crisis" ✅ Find out what really matters to consumers with "Decoding Loyalty" ✅ Explore ways to combat contact center attrition with "The EX Factor" ✅ Learn the best uses of AI in your CX operations with "The AI Detox" Its pages are filled with insights and practical tips for enhancing your CX strategies, so you generate happier customers, more brand loyalty, and more sales! Get your free download, visit: https://bit.ly/4gT4PGI

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Our "itel on the Move" tour continues. Final Stop – NYC! 🗽🚀 Shop till you drop – NYC, we’re ready to go BIG in retail at the NRF 2025. 🗽 When: January 12–14 📍 Where: NRF 2025: Retail’s Big Show, New York City, NY    Ready to talk shop? Message us to schedule a meeting with our VP of sales, Dan Stein, and make your conference time count. Let’s Connect!   #nrf2025 #retailinnovation #customerexperience #bpo #outsourcing #businessgrowth #salesleadership #networking #itel #newyorkcity #retailsolutions #digitaltransformation

It's 2025 🎉 Time to focus on your CX fitness 💪. If maximum customer satisfaction, loyalty, or sales is your CX goal for the new year, partner with itel. From scaling startups to global brands, we offer a range of CX services, from customer care to sales, tech support, collections, and back office support. Amazing CX quality supported by our AI-enhanced platform that gives you unparalleled insights into your customers, your operations, and agent performance. Come find your "fit" with us 🌟. Visit: https://lnkd.in/en8KpeD4 #CX #CXfitness #GetFit #NewYearsResolutions #2025CX #customerservice #outsourcingCX

It's time to announce your CX resolutions for the year 🎉 . We want to know what outsourcing goals your company is prioritizing when it comes to customer experience. Take a minute to answer our survey. It will help us to target our recommendations and LinkedIn content for 2025.

What Happens in Vegas? Technology Innovation and Big Conversations. 🚀 Dan Stein is heading to CES 2025 in Las Vegas from January 8–10 to connect and to explore the latest innovations. 🎰 When: January 8–10, 2025 📍 Where: CES 2025, Las Vegas, NV Ready to elevate your strategy? Message us to schedule a meeting with Dan and start the year with real connections and strategic insights. #ces2025 #techinnovation #bpo #outsourcing #digitaltransformation #aiinbpo #roboticprocessautomation #lasvegastech #vegasinnovation #businessgrowth #smartoutsourcing

2025 is a fresh start, a new beginning... What lessons will we take into the new year? Why I think 2024 will be remembered as a "turning point" in the customer experience industry, and why in many ways, it sowed the seeds of 2025's successes or failures... Read more here: https://lnkd.in/gaAmWwXP

Happy 2025! 🎉 Cheers to a fresh start and a new year - bringing new opportunities and endless possibilities to grow and make an impact together. We want to thank our incredible clients, dedicated employees, and valued partners for their unwavering support throughout the year. We wish you all good health, happiness, and success in both your personal and professional journeys. Here's to a year filled with innovation, collaboration, and meaningful connections!🌟 #HappyNewYear #2025 #SuccessAhead