Eclipse Group

The beginning of a powerful partnership between Eclipse and Fadata! Together, we’re poised to deliver exceptional results, and we’re excited to work alongside the Fadata team to make it happen.

Want to learn more about similarities, differences and areas of application of CCM, CRM and MA?  ✍ We wrote an article about how these platforms differ and how you can let them work together to optimize the customer engagement in the whole customer lifecycle.  📜 Read the article here: https://lnkd.in/eMYZFNPr #CCM, #CustomerCommunicationManagement, #CRM, #MarketingAutomation, #CX, #CustomerExperience

An omni-channel hosted managed service CCM platform can significantly enhance the customer experience. But what are the advantages of a hosted managed CCM platform? Some important benefits: 🤟 combining traditional postal and modern digital communication channels to reach your customers more effectively 🔽 a very short time to market because the application in the cloud does not require complicated development processes 💶 affordable pay-per-use principle 🔐 a high degree of security through the underlying software.   Read more about the benefits of a hosted managed service CCM platform here: https://lnkd.in/epJV_Gve   #CXM, #CCM, #Customercommunication #Customerexperience #omnichannel #communication #outputmanagement #letterwriting

From Customer Journey Mapping to Connected Journey Management 📌 Customer Journeys have now grown into the ultimate connectors, rectifiers and silo breakers in organizations. But as long as the underlying applications that the various silos use are not also connected, an ideal customer journey cannot actually be set up (properly).   📈 The future therefore belongs to tools that enable Connected Journey Management (CJM). Specifically: CJM tools that go beyond just showing customer measurement results such as NPS scores.   Together with Altuïtion we wrote an article with our joint vision on this topic. Want to learn more? Read the full article here 👉 https://lnkd.in/eDDV2wR8   Thanks to Stephan van Slooten, Rob Vogelsangs and Stijn Giesberts. #CX #CustomerExperience #CustomerJourneyMangement #EclipseGroup #Altuïtion #CCM

Today we launch FlexForms! With FlexForms you can ask your customers or respondents for additional information in a smart and effective way through every imaginable communication channel. Want to know more? Check the video below or visit our website: https://lnkd.in/eRWrVh7F #formbuilder #ccm #omnichannel #cx #customerexperience #customerfeedback #questionnaire #survey #kyc

This weekend Shimano will be present at the Velofollies in Belgium. We are proud to help them with the communication of their cashback promotion. #customerexperience #customercommunications #CX #CMM

Looking back at 2023. We have experienced tremendous growth, worked with many wonderful existing and new clients and achieved great results. Once again a record number of omnichannel messages have been sent through our CCM platform, we have achieved our ISO 27001 certificate and have been named Leader in the Benelux by Aspire! Thanks to all customers, partners and employees who made this possible. We wish everyone a Merry Christmas and a Happy New Year!

Whitepaper: Keeping customer interactions on the cutting edge   According to research from CCM/CXM expert Aspire, European businesses expect significant growth in consumer digital adoption and remain focused on engendering loyalty and ensuring customer satisfaction through superior electronic interactions seamlessly linked across every touchpoint. In this whitepaper, written by Aspire, we’ll look at how hosted managed services in the cloud can give enterprises access to innovative customer communications capabilities perpetually on the cutting edge all while enabling them to save money and empower business users so they can achieve new levels of agility. Special thanks to Will Morgan and Kaspar Roos! You can download the whitepaper on our website: https://lnkd.in/e9h2Ntin #CCM #CXM #Customerexperience #CX #Customercommunication

Customer Communication Management (CCM) is an important part of the Customer Experience (CX) and a crucial element in optimizing the customer journey. For readers unfamiliar with CCM, we have written a whitepaper with an introduction to the CCM topic and the solutions we provide as Eclipse within this domain. You can download our whitepaper here: https://lnkd.in/eC-2JXwW #cx #ccm #customercommunication #customerexperience #customerjourney