Odigo

After meeting the challenges of 2024 and achieving our financial targets, Odigo enters 2025 with a governance change to accelerate the next phase of our strategy and reinforce our commitment to the company’s core pillars: growth and product innovation. 👉 Javier Llosa Guillen, Country Manager Spain, and Jean-Michel Breul, CTO, take on the roles of co-CEOs. Antonie Tartary joins Odigo as Chief Revenue Officer France and Benelux, bringing his expertise to boost sales performance and strengthen relationships with customers and partners. Guided by their values of professionalism, pragmatism, and imagination, the Odigo teams are dedicated to building a resilient future for the company. Together, we remain committed to empowering our customers, enhancing their efficiency in customer experience, and delivering exceptional service. https://lnkd.in/eYwqnxBF #odigouk

How can you improve your Quality Monitoring (QM) process so it’s embraced by supervisors and accepted by agents ❓   Discover the latest Odigo QM solution to elevate your approach to quality management ✨   To find our more and assess with a quick questionnaire if your contact centre can benefit from enhanced Quality Monitoring visit 👉 https://lnkd.in/gt33Hk7P #QM #IA #OdigoQualityMonitoring #OdigoUK #OdigoCCaaS

🎄 Why is CCaaS like a Christmas tree? Bad cracker jokes aside, there really are more than a few similarities... 🎁 We know the holiday season can be a whirlwind, so we decided to share a light-hearted analogy to remind us how great CX, can truly make a difference. Of course at Odigo, we’re passionate about CCaaS, but let’s face it, great CX is something we all benefit from, and we’re all winners when it’s done right. You can access our guest blog on the CCMA | Contact Centre Management Association site here 👉 https://lnkd.in/efJp5tav 🎅 To CX professionals everywhere, we’d like to wish you a holly jolly festive season! Let’s bring fresh energy and enthusiasm to customer experience in 2025 ✨ Ready to light up your CX with CCaaS? Get in touch https://lnkd.in/eHjCmYGd #CCaaS #MarryChristmas #Christmas #CX #OdigoCCaaS #OdigoUK

👉 We were delighted to welcome 8 new talents to our teams recently 🚀 Meet our newcomers: 🔵Céline ULPIANO 🔵Mnasri Hatem 🔵Fabien Vadot 🔵maryam bouanani 🔵Hervé CANTEL 🔵Alexis Le Dain 🔵Manassé P. 🔵maria B.   #odigo #odigofr #proudofodigo

#EXPORC24⏩ 𝗘𝗡𝗧𝗥𝗘𝗩𝗜𝗦𝗧𝗔 🎙️Javier Campo González, Responsable de Alianzas en Odigo, nos habla de la propuesta de valor de Odigo a raíz de la cual fue premiado como mejor tecnología en inteligencia artificial. https://lnkd.in/d8i3vyHi #Experienciadecliente #CustomerExperience #ChatBots #IA #tecnología #BPO #contactcenter #callcenter #RelacionCliente #CX #UX

What are these people queuing for at a Tech Summit? The answer: biscuits! 🍪 Odigo is serving up a perfect combination at the CCMA | Contact Centre Management Association Technology Summit of AI and treats and attendees are loving it! Snack, memento, or gift? Their choice! On a serious note, great high-value insights from: - Superdry on making user-centric change and avoiding pitfalls during big tech transformations - 🎤 Panel debate with industry experts on maintaining focus to deliver operational excellence for colleagues and customers Guess the most discussed topic of the day? That's right, it's AI! Find out more about Odigo's AI technology for your contract centre - click here 👉 https://lnkd.in/eGxptNfn #PersonalisedBiscuits #CCMATechSummit #AIOrchestration #OdigoUK

🎉 We're live at the CCMA | Contact Centre Management Association first ever Technology Summit in Manchester today! After a warm welcome from Leigh Hopwood, we’re diving into impactful lessons—and designer snacks! 💡Now is the turn of Martin Hill-Wilson discussing how AI fits into a service strategy and what it takes to be AI ready-from AI governance to upskilling. 📌 Next, Odigo's team will lead a much anticipated roundtable on the critical success factors that ensure AI meets the needs of customers and businesses. Stay tuned for more! #CCMATechSummit #ContactCentreTech #OdigoExperience #OdigoUK

El ganador del Premio Excelencia a Mejor Solución de Inteligencia Artificial es Odigo. ¡Enhorabuena! #PremiosERC2024 #ExcelenciaRelaciónClientes #BeExcellent

¡Hoy estamos presentes en la #EXPORC2024!🌟 Como copatrocinador del evento organizado por IFAES, estamos muy contentos de poder encontrarnos con todos vosotros y los actores clave del sector. No dudes en pasarte en nuestro stand nº37 😉 ¡Nos vemos allí! 🚀 #EXPORC24 #Innovación #Odigoes

🛎️ In the world of premium customer service, it’s all about anticipating needs and delivering excellence. 💎 Explore CX secrets from brands like Allianz and Air France and insights from BlueLink. These highlights—and more—await in our CX Magazine #0, revealing top strategies used by leading brands to ensure impeccable service, especially under pressure. 💼 From personalised care to seamless multi-channel support, discover what it takes to build trust and loyalty in every interaction. 👉 Find out how major brands maintain flawless CX—read Odigo’s CX Magazine 👉 https://lnkd.in/eUjc9Fgj #LuxuryCX #CustomerExperience #TopCXStrategies #CXInsights #ExtendedContactCentre #CXTechnology #OdigoUK