Odigo’s Post

🛎️ In the world of premium customer service, it’s all about anticipating needs and delivering excellence. 💎 Explore CX secrets from brands like Allianz and Air France and insights from BlueLink. These highlights—and more—await in our CX Magazine #0, revealing top strategies used by leading brands to ensure impeccable service, especially under pressure. 💼 From personalised care to seamless multi-channel support, discover what it takes to build trust and loyalty in every interaction. 👉 Find out how major brands maintain flawless CX—read Odigo’s CX Magazine 👉 https://lnkd.in/eUjc9Fgj #LuxuryCX #CustomerExperience #TopCXStrategies #CXInsights #ExtendedContactCentre #CXTechnology #OdigoUK

The countdown is on — just 15 days away! With the exco (The Experience Company) Caribbean Customer Experience Summit just around the corner, the energy is building, and I can't wait to explore how we can take customer experience to the next level. Let’s make it count! Date: October 25th, 2024 Register now: excott.com/summit #CaribbeanCXSummit #CustomerExperience #CXLeadership #EXCOTT"

Discover your path to recognition at the Türkiye Customer Experience Awards! ✨ This year, we've elevated the experience with 27 refined categories designed to celebrate every dimension of CX excellence. Whether you're a trailblazer in the field or just getting started, there's a category tailored perfectly for you! Explore our four distinct groups of categories: 🔹 CX Classics 🔹 CX Spotlight 🔹 EX Spotlight 🔹 CX Professionals ⏳ Save big with the early bird deadline! Reach out to Nevena Todorovic by February 28th to secure your entry at a discounted rate. 👉 Dive into the full list of categories—check the link in the comments! The more categories you enter, the greater your chances of taking home the gold! Let's make this your year to shine. #tcxa25 #categories #cx #awards #recognition

Think you've seen it all in CX? The 10th anniversary of the Gulf Customer Experience Awards™ is just around the corner, and this isn't just another awards program; it's where the Gulf's most inspiring customer experience stories take centre stage. From engaging presentations at the Finals to the judges' insightful 'behind the scores' discussions, every moment is crafted to celebrate and elevate CX excellence. At the gala GCXA '25 Ceremony that will follow, you'll celebrate your achievements, connect with the region's CX leaders, and gain insights that will shape the future of customer experience. Need support? Whether it's selecting the right category or perfecting your presentation, our Awards Consultant, Ikrimah Fuqha, is ready to assist. To ensure the transparency we're known for, explore our resources pack (link in comments) for details on criteria, dates, and everything you need to succeed. 💡 Let's celebrate the past, present, and tomorrow of CX together! #customerexperience #cx #gulf #resources #enternow

Meet me in Vienna this September for a dynamic exchange of ideas! I'm thrilled to be part of the PRONOVEA Global CX Innovation Summit, where we'll dive into the latest strategies in customer experience. #CXInnovation #GlobalVoiceOfCX #Vienna2024

"The actionable insights gleaned from the Customer Experience Live Show Middle East 2024 are poised to catalyse real-world transformations and steer organisations towards sustainable growth and elevated CX". Learn more about the event below. https://lnkd.in/dG9mWwcK

Different organisations will call it different things, but listening (Survey, interview, focus group etc), contextualise, measure and act" should be the pillar of every VoC programme.

“What’s the difference between a good and great public sector experience? The secret is that there is no secret: what makes a customer experience great in the public sector is nearly identical to what makes a customer experience great in its private sector equivalent. But while both experiences might feel the same from the customer’s perspective, getting to a great experience in the public sector requires a different journey, with some unique challenges.” – Stephen C. Parowski, Global Leader, Public Sector. Explore what takes CX in PubSec from good to great: https://ttecd.co/3xo4k5O #CXOptimized #PublicSector 

Looking forward to this very topical and exciting panel on Generative AI, where we will be trying to answer the question: “Is #GenerativeAI friend, or foe?” #genAI #artificialintelligence NICE Belinda Gill Nicole Bekesan Dilan Haradasa Zac Randall Ian Low Ary Polura Laveena Aggarwal

Take a look at this video to learn how we are improving the Airport Customer Experience #AirportCX at GAIA.