Convai

We’re proud to announce that our Group CEO, ✅Maneesh Sharma, has been featured in The CEO Magazine - ANZ. The article spotlights Maneesh’s vision for Probe Group, where technology and a human-first approach work together to deliver exceptional outcomes. He discusses how the pace of innovation is reshaping client expectations - and how Probe Group is leading the way. Read the full article here 👉 https://lnkd.in/gkqq6uTs #Leadership #Innovation #CustomerExperience #Technology #AI #CEOMagazine #ProbeGroup

Oration by Convai is a low-cost contact centre IVR plugin that combines the best of Nuance on-premise capabilities with advanced cloud solutions. Don’t settle for costly migrations or outdated tech. https://hubs.la/Q02WX2JH0 #OrationByConvai #ProbeGroup #IVR

Oration’s Salesforce Connector is a feature that allows Oration to retrieve customer information from your organisation’s Salesforce account during a call, providing a better and more streamlined customer experience. Learn more. https://hubs.la/Q02WWXxt0 #Salesforce #OrationbyConvai #ProbeGroup

🔒 We’re SOC 2 Type II and GDPR Compliant! 🔒 We’re excited to announce that we have achieved SOC 2 Type II and GDPR compliance, thanks to AssuranceLab. This milestone is in addition to already being ISO27001 certified as part of the wider Probe Group. It reaffirms our unwavering commitment to security, privacy and compliance and the protection of our customers' data. As a provider of contact centre IVR solutions, it’s crucial for us to ensure that our platform meets the highest standards of data privacy and security, giving our customers peace of mind in every interaction. What does this mean? SOC 2 Type II: We’ve demonstrated ongoing operational effectiveness in securing our systems and protecting sensitive data. GDPR: We comply with strict regulations governing the collection, storage and use of personal data in the EU. Thank you to AssuranceLab for supporting us in this journey and to our Convai team! https://hubs.la/Q02WWWhS0 #DataSecurity #Compliance #SOC2 #GDPR #IVR #ContactCenter #CustomerExperience #AssuranceLab

Thank you to Dr. Mike Banbrook, Daniel Pickering, and Nick Latham for showcasing Probe CX and Convai’s innovation and expertise at the Aventedge 6th Annual Future Contact Centre Event in Auckland, New Zealand. https://lnkd.in/e69Wqzmz

Is your organisation overwhelmed by inbound calls and struggling to understand the drivers behind them? Asia Pacific's leading health and wellness group faced these challenges and turned to Convai for a solution. Find out how Convai's Oration helped save time and improve efficiencies. https://hubs.la/Q02RBCbM0 #orationbyconvai #contactcentres #probegroup

We look forward to engaging with New Zealand businesses; showcasing the innovative technologies and strategies Probe CX have to offer to optimise contact centres and to better serve your business needs. Be sure to connect with our team and say hello! #FutureContactCentreNZ #Adventedge #ContactCentre #ProbeGroup #ProbeCX #NZBusiness #NewZealand #CXTechnology #CustomerService Mike Banbrook Daniel Pickering Nick Latham https://hubs.la/Q02RYNrd0

Research shows 81% of consumers want more self-serve options. Conversational AI presents a solution, however businesses are faced with the question of 'build vs buy'. https://hubs.la/Q02RBw3V0 #conversationalai #orationbyconvai #probegroup

How did this public transportation company utilise Oration to address a rapid increase in calls, ultimately achieving a remarkable 90% positive sentiment and zero customer complaints? Read our case study to gain valuable insights. https://hubs.la/Q02RBzDN0 #contactcentre #orationbyconvai #probegroup

Contact centre managers have access to more insights than ever before. How can understanding customer intent be key to the performance of your contact centre and your customer experience? https://hubs.la/Q02RByJJ0 #customerintent #contactcentre #customerexperience #probegroup #orationbyconvai