Probe Group

We’re excited to celebrate our Group CEO, ✅Maneesh Sharma, featured in the latest edition of The CEO Magazine - ANZ! In this compelling article, Maneesh shares his vision for the future of Probe Group, where cutting-edge technology works hand-in-hand with a human-centred approach. As he explains, the rapid pace of innovation has raised market expectations to unprecedented levels, creating a unique pressure to deliver - an exciting opportunity for Probe Group. Under Maneesh's leadership, we’re reaching new heights, continuously innovating and redefining how we provide exceptional service to our clients. “We’re committed to continuously deepening our client relationships by understanding their evolving needs and expectations. We harness the uniqueness of our digital capabilities and the power of our people to not only meet but exceed those expectations.” Don’t miss this inspiring piece - learn more about Maneesh’s journey and his bold outlook for the future of Probe Group. 👉 https://lnkd.in/gKgHe5SB #Leadership #Innovation #CustomerExperience #AI #Technology #BusinessLeadership #CEOMagazine #ProbeGroup

International Fraud Awareness Week | 17-24 November 2024 This year’s theme, “The face of fraud is changing - Collaboration is more important than ever,” highlights the evolving nature of fraud and the power of working together to combat it. As Probe Group joins #FraudAwarenessWeek, we reaffirm our commitment to trust and security. We are focusing on the vital role trust plays in preventing fraud and protecting our customers. Trust is the foundation of everything we do - our clients entrust us with their information, their brand and their customers. They count on us to be knowledgeable, helpful and above all, trustworthy. By keeping our teams committed to trust and security, we go beyond being just a service provider - we become a true partner our clients can always rely on. Let’s continue to build a safer, more secure future together. #TrustAndSecurity #FraudPrevention #ProbeGroup #Trust

We are Probe Group: Uniquely digital. Naturally human. We celebrate the achievement of being positioned as a leader in two categories: 🏆 Digital Operations 🏆 Intelligent Operations With our collection of world-class brands Probe CX, MicroSourcing, Convai , Innovior and Beepo, we help our clients become modern digital organisations; where technology enhances, not replaces, the human touch. We aim to be the digitally-enabled, data-driven and people-led customer experience brand of choice. #CustomerExperience #CXExperts #DigitalTransformation #ISG #ProbeGroup

Probe Group is proud to have sponsored The CEO Magazine - ANZ 2024 Executive of the Year Awards, held last night in Sydney. It was an inspiring evening where our Director of Business Growth, Daniel Pickering, had the privilege of sharing the Probe Group story with some of Australia’s most dedicated leaders, all committed to excellence and integrity. We’re honoured to support an event that celebrates leadership and innovation across the nation. Congratulations to all the winners on their well-deserved success. #ProbeGroup #ExecutiveAwards #CEOMagazine ✅Maneesh Sharma Avik Choudhuri David Chataway

Probe Group is proud to introduce RespectX to our AU and NZ teams. At Probe Group, we are deeply committed to creating a safe, inclusive environment where everyone can thrive. RespectX is an innovative platform designed to monitor, report and address workplace behaviours related to bullying, harassment and discrimination. With a user-friendly interface, it empowers our people to raise concerns - both informally and formally - ensuring everyone feels heard and supported. Living by our core values, we continue to foster respect and empathy for all. #RespectX #WorkplaceCulture #Inclusion #ProbeGroup #SafeWorkplace #RespectAndEmpathy Lisa Michael ✅Maneesh Sharma Jo Zaharopoulos Z

Customer expectations are soaring, and enquiry complexity keeps rising. What’s the solution? AI. Join our Innovior team - 2023's Salesforce Partner of the Year - for an exclusive event on Thursday, 28 November at our Melbourne head office. Get an inside look at how Salesforce Einstein AI is revolutionising contact centres, making them digital experience hubs of the future. Here’s what we’ll explore: 🎇 Boosting operational efficiency 🎇 Empowering agents with intelligent tools 🎇 Delivering personalised, high-quality customer experiences. Don't miss this chance to see AI in action. Sign up today and take the first step towards future-proofing your contact centre. Register here 👉 https://lnkd.in/eM6TrtpU

On this Remembrance Day, we honour the brave men and women who have served and sacrificed in the name of freedom and peace. Let us remember the significance of this day, and the importance of working together to create a better, more peaceful world. #RememberToRemember

Where will market-relevant technology be in 5 years and how will we adapt? As technology rapidly evolves, staying ahead of trends is no longer optional - it’s essential. Rohan Khanna, Group Executive of Technology and recently recognised in the CIO Online, top 50 CIOs in Australia, shares his insights on the future of tech and how we’re preparing for what’s next. In the next five years, emerging technologies like high-level automation and deflection will fundamentally reshape how businesses operate, compete and innovate. The key question is: how will we adapt? Success will depend on embracing agility, investing in continuous learning and fostering a future-ready culture. But it's not just about operational efficiency. How can the agent experience benefit from these innovations while continuing to exceed customer expectations? #Leadership #TechFuture #Automation #Innovation #CustomerExperience

Wishing a very happy Diwali to everyone celebrating the Festival of Lights! May your homes be filled with joy, laughter and prosperity. #ProbeGroup #Diwali24

Probe Group leads the way in the 2024 ISG Provider Lens Quadrant for CX Services. Probe Group has been recognised as a Back2Back Leader in the 2024 ISG Provider Lens Quadrant Report for Contact Center – Customer Experience Services. This recognition spans two key categories: ⭐ Digital Operations ⭐ Intelligent Operations. Read the full article here.