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Qualitätsmanagement und Social Media

Hans-Knud Arndt, Sandra Gerber, Sven Gerber, Peter Krüger. Qualitätsmanagement und Social Media. In Dirk Christian Mattfeld, Susanne Robra-Bissantz, editors, Multikonferenz Wirtschaftsinformatik 2012: Tagungsband der MKWI 2012, Braunschweig, Germany, February 29 - March 3, 2012. pages 2023-2034, GITO Verlag, 2012.

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