Ageas UK

We are proud to announce the appointment of Thomas Quirke as our new Chief Underwriting Officer. With over 14 years at Ageas, Tom has demonstrated exceptional leadership, strategic planning, and data-driven decision-making. His journey from Trainee Actuary to Chief Actuary in 2016 and his role in creating Ageas’s Data Science team in 2022. In his new role, Tom will lead and oversee the Underwriting function, including pricing, fraud prevention, and reinsurance, while maintaining his leadership of the Advance Analytics and Data Science team. This appointment supports Ageas’s strategy to elevate its personal lines business and enhance our market-leading technical insurance capabilities. In addition, Adam Clarke will take on the new role of Managing Director, Direct, focusing on driving organic growth in Ageas’s direct business. Whilst, Adam Beckett, our Chief Distribution Officer since 2021, will assume the new role of Managing Director, Broker & Partnerships, with responsibility for the continued growth and performance of Ageas’s broker and partnerships channel. These strategic changes reflect our unwavering commitment to growth in the personal lines broker market and our ambition to become a truly AI-first and data-driven organisation. We are excited about the future and confident that these leadership appointments will drive continued success for Ageas in the UK. #StrategicAppointments #Leadership #Growth #Innovation

This week, we attended the annual European Customer & Contact Centre Awards, celebrating their 20th year with entries from over 40 countries across Europe. We are excited to announce that we won GOLD 🏆 for Best Use of Data & Insights. The judges were impressed by our dedication to keeping the customer at the heart of our thinking through various insight routes, including voice of the customer, complaints management, journey mapping, use of Call Miner, customer interviews, and listening to our people. This recognition highlights our commitment to improving customer experiences and driving value. A huge thank you to everyone for your incredible work and for giving us such a great story to tell. Let's continue to be brilliant when it matters most! #CustomerExperience #Awards #Recognition #TeamWork

Customer Service Excellence at Ageas ⭐ We’re proud to share a story that highlights the exceptional customer service provided by our brilliant claims team. Sarah Walsh was out to get fuel on her lunch break when a deer unexpectedly ran in front of her car, causing a collision. Understandably upset, Sarah received incredible support from her colleagues and the community. When she contacted Ageas, our Claims Consultant Laura Wisdom provided an empathetic and efficient claims journey. From registering the claim to coordinating with the garage, everything was handled seamlessly. Sarah said: “It was a quick and simple process for what was not a straightforward or enjoyable situation.” Knowing how much the incident had upset Sarah, Laura even sent her some flowers. Sarah's experience is a testament to the dedication and care our team puts into every claim. Thank you to Laura and the team for their outstanding work and to Sarah for sharing her story with us. Read Sarah's full story here: https://lnkd.in/emQq9f9y #CustomerService #Insurance

Insurance Times Personal Lines of the Year finalists! 🎉 As this is a nomination only category, being a finalist for this award is affirmation from Insurance Times and their panel of expert industry analysts that our focus on leading the way in the personal lines market is not going unnoticed.    Underpinned by our advanced technical capabilities we remain competitive in the market, and we are constantly improving how we turn up for our customers and our brokers.  As this award is voted for by brokers and industry experts, winning for the second consecutive year would not only give our people the recognition they deserve, it would also reaffirm our strategy – we await the result with excitement. #InsuranceTimesAwards #Finalists #PersonalLinesOfTheYear

Our Chief Risk Officer, Aurore Lecanon, recently shared her valuable insights on a panel at the Risk Minds conference. The discussion covered: 💡 Growth Opportunities: Emphasising underwriting discipline and innovation in product personalisation, embedded insurance, and net zero solutions. 💡 Technological Advancements: Addressing the impact of AI and machine learning, and the role of insurers in funding renewable energy and green infrastructure. 💡 Role of the CRO: Highlighting the importance of the CRO in strategic discussions and fostering a risk-aware culture. 💡 Risk Management: Equipping teams with tools and training to manage risks and future-proofing for an interconnected risk landscape. Thank you to the organisers of the Risk Minds conference and the attendees for contributing to the advancement of risk management and innovation. #RiskMinds #RiskManagement #Innovation #Sustainability #NetZero

Fraud Awareness Week 2024 At Ageas, we are committed to protecting our customers and staying ahead in the fight against insurance fraud. Here are some of the key initiatives we are proud to highlight: ✅ Protecting genuine customers with our Identity Theft tool: Our advanced tool ensures that fraudsters are prevented from buying policies whenever possible and post-sale checks further reduce fraudulent policies. ✅ Leveraging AI to tackle fraud: We use cutting-edge AI technology to detect and prevent fraud, ensuring that our customers receive the best possible protection. ✅ Partnering with Percayso to identify Quote Manipulation: By collaborating with Percayso, we can effectively identify and mitigate quote manipulation, ensuring fair and accurate pricing for all our customers. ✅ Partnering with Detect to mitigate document fraud: Our partnership with Detect helps us identify and prevent document fraud, safeguarding our customers' information and ensuring the integrity of our processes. ✅ Supporting IFB in working cross-industry to disrupt organised fraud: We are proud to support the Insurance Fraud Bureau (IFB) in their efforts to disrupt organised fraud across the industry, making a positive impact on the entire insurance ecosystem. Together, we are making strides in the fight against fraud and ensuring a safer, more secure experience for our customers. Let's continue to work together to protect what matters most. #FraudAwarenessWeek #AgeasUK #FraudPrevention #CustomerProtection #AI #Insurance

As part of our commitment to delivering brilliant service, we’ve introduced speech analytics technology to better support customers living with characteristics of vulnerability, and we’re delighted that this initiative has been shortlisted for the Customer Champion category at the Insurance Times awards. From helping us identify specific behaviours to triggering real time alerts to support our customer services consultants, speech analytics has revolutionised the way we understand our customers’ needs. This technology benefits all our customers, and particularly supports our work to assist those who are living with characteristics of vulnerability. It has shaped our internal training, boosted our ability to prevent foreseeable harm, and improved first contact resolution. #BrilliantService #ProudtobeAgeas #CustomerChampion #InsuranceTimesAwards

At Ageas, we're proud to support the #OperationDriveInsured campaign. Together, we're committed to promoting safer roads and responsible driving. 🚗 #RoadSafety #DriveInsured

In the latter half of 2022, Claims Consortium Group (CCG) and Ageas joined forces to tackle insurance fraud. This joint fraud mitigation strategy was launched in response to a significant increase in the volume and value of Escape of Water (EOW) claims recorded in 2022. This trend was not unique to Ageas but was echoed throughout the insurance industry. Lower value Escape of Water claims are often overlooked in terms of fraud investigation due to several challenges. The cost benefit imbalance makes thorough analysis and inspection extremely resource-intensive. As a result, it can often outweigh potential savings and detract efforts typically reserved for higher value claims. The challenge was to quickly identify genuine claims, while also seamlessly flagging any potentially fraudulent ones as customers with lower value claims may expect quicker resolutions and less scrutiny, so such levels of extensive investigations can lead to a higher likelihood of dissatisfaction and potential to damage customer relationships. By integrating CCG’s Synergy Cloud platform with Ageas’s advanced machine-learning fraud models, we achieved a 140% increase in detected fraudulent EOW claims (H1 2022 vs. H1 2024). We’re setting new standards in fraud prevention and customer service and this joint initiative has not only identified a large number of low value fraudulent Escape of Water claims it has also been shortlisted for the Excellence in Fraud Mitigation category at the upcoming Insurance Times Awards. This was very much a team effort and we’re proud to be leading the way in fraud mitigation with the CCG. #InsuranceTimesAwards #FraudMitigation #ProudToBeAgeas

Last week, we celebrated Diwali at Ageas. Our team came together to light up the office with beautiful decorations, delicious sweets, and traditional attire. It was a great opportunity to embrace cultural diversity and share the spirit of Diwali with our colleagues. #Diwali2024 #CulturalDiversity #ProudToBeAgeas