ARK Consultancy Ltd

We’re proud to be a trusted, independent voice in the housing sector, providing objective assessments and practical solutions to tackle complex challenges. Recently, our work was highlighted in Inside Housing for our involvement in a significant review of Living Roof projects. We were asked to conduct an in-depth review of the management of green roof maintenance at a scheme in Swanage. Following an Ombudsman judgement, we worked to identify key areas for improvement in maintaining these innovative yet complex systems. Read our latest blog to learn more: https://lnkd.in/epzPBhxr

For the fifth year, we’re taking on our virtual walking fundraiser, and this time, we’re trekking 1590 miles from Birmingham to Scotland and back! Throughout December, our team will be walking, rain or shine, to raise money for The Ootsider (CIC), a Scottish-based CIC supporting vulnerable homeless people. This incredible organisation makes high-performance waterproof robes for outdoor enthusiasts, and all net income supports their mission of creating handmade sleeping coats for homeless people. We need your support! Please consider donating to help us provide more sleeping coats to those in need. Every donation counts. 🎥 Check out our video with John Keogh, CEO of The Ootsider, to learn more about this amazing cause. Donate here: https://gofund.me/1816f352 Follow our journey and track our progress on our website and LinkedIn!

The latest Tenant Satisfaction Measures (TSMs) and Housing Ombudsman reports highlight a key challenge in the social housing sector: despite 70% of tenants being satisfied with the overall service provided by landlords, only a third are satisfied with how complaints are handled. This gap points to a crucial area for improvement that directly impacts trust and tenant relationships. Effective complaints management is about more than just resolving issues—it’s an opportunity to listen, learn, and drive meaningful change. We understand the complexities of complaints handling, from reviewing individual cases to reshaping wider service delivery processes. Our extensive experience in this area allows us to pinpoint issues and provide clear, actionable recommendations that benefit both residents and staff. How is your organisation approaching complaints management? Let’s have a conversation today: https://lnkd.in/efUYavWy

Day 2 of #HOMESUK #UnlockNetZeroLive and there’s been lots of interest in our REGEN25 conference which takes place in Birmingham on 12 February. Early bird pricing runs until 16 December using the code REGEN25EBD Visit us at Pod 11 on the CHIC Ltd Pavillion to find out more or visit https://lnkd.in/eJcdv2GE and book your place!

We had a great first day of HOMES UK and Unlock Net Zero Live with lots of visitors to our stand, located on the CHIC Ltd Pavillion. ARK Directors Leon Storer and John Fisher took part in insightful speaking sessions and there was a great buzz around the event as a whole. We're looking forward to getting going again today, visit us today and get a demo of ASAP, our Strategic Asset Performance model, and get a sneak preview of our upcoming Damp and Mould risk model. #HOMESUK #UnlockNetZeroLive

🌟 New Job Alert 🌟 ARK Consultancy Ltd are hiring for an Assistant Director - Asset Management! Find out more https://lnkd.in/eSf_5Sxt #UKHousing

Don't forget—Leon Storer, our Director of Technical Services, is speaking today at 15:45 on the Unlock Net Zero Live Main Stage at #HOMESUK. Join him for the session 'Robust data, actionable insights: ensuring your data strategy aligns with decarbonisation goals' and gain valuable insights into aligning your data strategy with decarbonisation goals. We look forward to seeing you there!

#HOMESUK and #UNZLIVE is up and running at the Excel London! Our team including Leon Storer, Dave Tanser, Danny Trueman, Jonathan Gould, Tim West and Jerry Gilbert will be in attendance across today and tomorrow. Visit us at Pod 11 on the CHIC Ltd pavilion for a demo of ASAP, our Strategic Asset Performance model.

We’re thrilled to welcome Christine Ashton as our newest Associate. Chris brings a wealth of experience in the social housing sector, with expertise in: • Compliance with Consumer Standards and inspection preparation • Service transformation and organisational development • Restructuring customer and housing services • Developing tenant involvement structures A passionate advocate for partnership working, Chris is dedicated to ensuring residents’ voices are heard and services meet their needs. She also brings valuable experience as a board member and trustee for a homelessness charity. We’re excited to have her on board!

We're wishing our Director of Technical Services Leon Storer and our data team the best of luck today as they're attending the awards ceremony for the Inside Housing UK Housing Awards, where our ASAP model is a finalist for 'Best use of Data Intelligence'. Leon spoke last month about how ASAP's intelligent use of data helps organisations manage their homes and made it stand out as a finalist. Find out more about ASAP by visiting our website - https://lnkd.in/e4wabe8F #AssetManagement #UKHousing #SocialHousing