Customer Success Network

📢 On January 30, attend The Customer Conference EUROPE 2025 to join 5 Workshops and Masterclasses by leading industry experts! WORKSHOP 📅 "Developing Entrepreneurial Mindset as a CSM" by Marija Skobe-Pilley, Director at Fractional SaaS & Founder of Women in Customer Success This workshop aims to empower Customer Success Managers (CSMs) with tactics for developing an entrepreneurial mindset: we’ll explore why it is necessary to think as an entrepreneur while managing your book of business; how entrepreneurial (revenue-driving) skills will help you identify commercial opportunities and drive revenue for your company MASTERCLASS: 🏛️ "3 Step Formula on How to Show Value to Your Customers & Increase Revenue by Anika Zubair, Head of Customer Success at @Griffin In this session, you’ll discover a practical, 3-step formula to help you consistently demonstrate value to your customers while driving revenue growth. Learn how to shift conversations from problem-solving to outcome-focused discussions, enabling you to position your solution as an essential partner in their success. WORKSHOP📢 Enhancing the SaaS Customer Journey with AI: Practical Strategies for Success by Emilia D'Anzica, MBA, PMP Danzica, CEO at @Growth Moleculs and Annie Stefano, M.Ed. 🚦🔮, Head of Education & Enablement at Growth Molecules In this interactive workshop, we will explore AI's transformative role in elevating the customer experience across the SaaS journey. Emilia will guide participants through key touchpoints where AI-driven insights can drive greater customer engagement and retention. Attendees will learn and feel empowered by AI's practical applications to optimize onboarding, product adoption, and support. WORKSHOP 📢 "How to Charge for CS So Your Customers Will Want to Buy In" by JanYoungCX Founder of StepUpXchange This workshop will guide CS leaders and CSMs through the key steps to get it right: understanding the pros and cons your board and executive leadership weigh when charging for CS, developing a CS product that customers truly value, positioning and pricing it effectively, enabling CSMs to "sell in" and roll it out successfully, tracking and analyzing its performance, and communicating its success to your board. WORKSHOP📢 "Expanding Your Remit and Growing Account Value through Customer Advocacy" by Liz Richardson, Chief Revenue Officer & Deena Zenyk, Chief Customer Officer at Captivate Collective In this interactive workshop, you’ll explore advocacy methodology and tactical strategies to help customer success leaders and practitioners discover, nurture, and activate customers. Together we’ll explore modern practices and real-world examples for seamlessly integrating advocacy into key touchpoints like onboarding, product adoption, troubleshooting, and customer events. Register TODAY! Make sure you use your CSN access code to unlock the special discount: TCC4CSN ➡️ https://lnkd.in/dwjUzpxT #TCC #CSN #networking

Zurich Cafe Alert 📍 First Cafe of 2025, yep you heard that right! 😍 Customer Success Network is excited to host the first cafe of 2025 in Zurich on 16th Jan 2025 If you're in or near Zurich and want to connect with others passionate about Customer Success, Tech, and AI -- join us! Our cafe leads - Andrea Spillmann-Gajek, Clement Quessette will be hosting the cafe on the topic- AI in CS - tips, tricks, and how to use it effectively 📍 Cafe Europa, 8004, Zurich 📅 Thu 16 Jan 2025 17:45 - 19:30 Entry is free but seats are limited so do register here ➡️ https://lnkd.in/dpqc6w9N Gear up folks from the CS community and let us take our Customer Success strategy to the next level! 💪 Register Now For the free event and join the CS fun 😍  Thanks to the Customer Success Network team and the team supporting from the backend-  Shalini Arya Ezra Zimbler Colin Burke #csncafe #customersuccessnetwork #networking #customersuccess #ZurichCafe2025

📣 Only 3 weeks to go until The Customer Conference EUROPE 2025! 📣 Get ready for an exciting day of learning, insights, and networking with leaders in Customer Success, Customer Support, and Professional Services. This is your opportunity to connect, grow, and gain strategies to drive your success in 2025 and beyond! ⚡ Seats are limited—secure yours now! 👉 Register here: https://lnkd.in/dwjUzpxT  #TCCEurope2025 #CustomerSuccess #ProfessionalServices #CustomerSupport #Leadership #Networking #RegisterNow

🎉 Happy New Year, Customer Success Community! 🎉 We’re thrilled to kick off 2025 with some exciting updates about our Cafes, Podcast, and @TheCustomerConference London—all aimed at empowering and connecting our amazing community. ✨ In-Person Networking: Local Cafes This year, we’re doubling down on in-person connections through our local Cafes. These events have become a cornerstone for collaboration and idea-sharing across the community. 📍 Zurich on Jan 16 📍 Birmingham on Jan 23 📍 London on Feb 6 Bookmark this link to register for upcoming Cafes: https://lnkd.in/gdziah7k Will you join us at The Customer Conference, London on January 30th? 🗓️ The agenda is live, featuring top-tier speakers, actionable sessions, and unparalleled networking opportunities. 🚨 Register today using our special access code: TCC4CSN 👉 https://lnkd.in/dwjUzpxT Also, join us for a pre-event in collaboration with CxXchange on January 28th around How Customer Revenue & AI Will Accelerate Tech In 2025 👉https://lnkd.in/ggX223uX 🎙️ "Churn It Down" Podcast Our podcast continues to grow! We’re excited to bring you fresh episodes featuring expert guests and thought-provoking discussions: 💡 Look out for the debut episode of Season 2 next week with industry legend, Dave Blake, talking about the latest evolution of Customer Success: CS5.0 powered by AI 🔥 Community Focus for 2025 This year, we’re building even more value for our community with two key initiatives: 1️⃣ Revamped Community Platform – A new online space to connect, share resources, and stay informed about key events. 2️⃣ The Customer Conference Dublin – Our annual CS event returns, better than ever! Stay tuned for updates, and let’s make 2025 😍 a year to remember. We’re so grateful to have you with us on this journey! 💙 Customer Success Network Colin Burke Ezra Zimbler Ricky Shalini Arya #tcc #csn #networking #2025

The countdown is on! ⌛ We’re just around the corner from The Customer Conference EUROPE 2025! The agenda is officially live, and it’s packed with incredible sessions, speakers, and networking opportunities. Check it out now, and we’ll see you soon in London! ✨ Spread the word, and tag your friends with whom you'd want to attend the conference. Please register TODAY and don't forget to use our special access code: TCC4CSN https://lnkd.in/dwjUzpxT Olha Semeikin Colin Burke Shalini Arya #TCC #TCCEurope #nterworking #CSN

Helsinki Cafe Recap 📍 Customer Success Network hosted their Helsinki Cafe on 24th Oct at RELEX Solutions Kudos to Maria Rödberg for leading the cafe from the front 😍 Big thanks to Gainsight for sponsoring the event and their team - Silvia Atanasova , Nadia Nicolai Julian Lindhorst for coming to Helsinki and sharing really practical insights! 😊 Key highlights from the session- 🔷 Strategic alignment call on Onboarding Stage: one-hour call about their business challenges; 🔷 on the call, review Value Drivers and set priorities; 🔷set current % in metrics and target % in metrics; 🔷 if not all outcomes can be measured (qualified vs quantified), for example, you can save a quote from CCO / CRO that "actually your software drove our conversion" or simply "yes, it works!". Don't forget to save it and share on later renewal stage :) Stay tuned for the next season of the CS Cafe and hoping you all to join the next to learn more and network alongside . Some images from the Cafe 😍 Thanks to the Customer Success Network team and big shout out to- Shalini Arya Ezra Zimbler Colin Burke for helping us throughout. #csncafe #customersuccessnetwork #networking #customersuccess

👀 In Case You Missed It 👀 Last week, we dropped the final episode of the year on the Churn It Down podcast, and it was an absolute must-listen! 🎧 Host Ricky Patel was joined by Irit Eizips, founder of CSM Practice and a trailblazer in Customer Success, to dive into the transformative power of Value Maximisation. Here’s a quick recap of what you missed: 🔷 Delivering Mutual Value 🔷Fixing Flawed Value Propositions 🔷Building “Wow” Moments 🎧 Check out the episode here: https://lnkd.in/gF_43E8H 📥 Download Irit’s exclusive Value Maximisation Guide here- https://lnkd.in/gjA6PN9n #CustomerSuccess #ValueMaximisation #CustomerExperience #ChurnItDown #CSN

📢 As we approach the end of 2024, what a year it’s been for CSN! 🎉Reflecting on the past 12 months, there is so much our community can be proud of. 🎉 Here are some highlights from 2024: 💥 🔷 The Customer Conference Dublin: Our annual leadership conference was a resounding success! Thank you to everyone who joined us in Dublin—we can’t wait to announce details for the 2025 event early next year. 🔷Revamped Cafés: Since September, we’ve hosted 16 events across Europe, bringing together 302 CSN members. The turnout and energy were phenomenal—WOW! 🔷Podcast Launch: We introduced our podcast, "Churn It Down", and completed our first season. With nearly 1,000 hours listened across 13 countries, it’s incredible to see the impact of this new way of connecting with our community. Looking ahead to 2025: 🎯 We’re committed to continuing to deliver exceptional content, meaningful events, and a strong platform for connecting with peers in the Customer Success space. And we’re fast approaching a major milestone—25,000 followers here on LinkedIn! Keep it coming, CSN family! To our members and volunteers: Shalini Arya Colin Burke Rumana Shaikh Ezra Zimbler Prajakta Kale Sebastien Brun Hoda BAREENIA-RIBAGNAC Ricky Patel Nabeeda Bakali-Abrar THANK YOU. 😍 Your enthusiasm, energy, and dedication are what make this community truly exceptional. Here’s to an even more impactful 2025. What was your favorite CSN moment of 2024? Let us know in the comments! 💬

🚨 Churn It Down - Season Finale with Irit Eizips! 🚨 Customer Success Network is back with this month's Churn It Down podcast, host Ricky Patel wraps up the year with a true trailblazer and industry legend: Irit Eizips, founder of CSM Practice. In this episode, Irit Eizips unpacks Value Maximisation and its power to drive growth, align teams, and deliver customer-centricity. Here are the key takeaways: 🔷 Value Maximisation for Growth: Learn how focusing on mutual value – for both clients and vendors – can transform customer relationships and business success. 🔷The Problem with Poorly Articulated Value Propositions: The risks of vague or outdated value propositions and how they hinder retention and growth. 🔷The “Wow” Factor in Customer Journeys: Discover how embedding intentional wow moments can elevate the customer experience and set your organisation apart. 👉 Catch the episode in the here - https://lnkd.in/gF_43E8H 👉 Check the comments for Irit’s downloadable guide to Value Maximisation! -https://lnkd.in/gAX9bns8 #CustomerSuccess #CustomerExperience #ValueMaximisation #ChurnItDown #CSN

Join Morika Georgieva, Global Director, Customer Success at Permutive and the Customer Success, Customer Support & Professional Services community at The Customer Conference EUROPE 2025 on January 30 in London. Register TODAY 😍 https://lnkd.in/dwjUzpxT Link: https://lnkd.in/dwjUzpxT #TCC #TCCEurope #CSN #conference #networking