Harper

We’re delighted to partner with Luca Faloni, enabling the brand to offer a seamless Try Before You Buy experience. With Harper, Luca Faloni can now remove friction from the online shopping journey - allowing customers to experience the brand’s exceptional Italian craftsmanship firsthand, before committing to a purchase. By giving customers the confidence to shop risk-free, Luca Faloni can drive higher conversion rates, increase average order values, and deepen brand loyalty. It’s a win-win: effortless luxury for customers and stronger growth for the brand. #LucaFaloni #Harper #TryBeforeYouBuy #OnlineRetail #FashionInnovation #CustomerExperience

We love to hear feedback like this from customers shopping with Harper. It is exactly why we do what we do, our vision is to create seamless, innovative shopping experiences that blend the convenience of online browsing with the personalised touch of in-store interactions. Curious about what makes our approach so special? Experience it for yourself and discover the future of shopping today. #CustomerExperience #Innovation #ShoppingRedefined #RetailTransformation

Merry Christmas from the team at Harper! This week, we had the pleasure of co-hosting a Christmas event with our incredible partners at Vervaunt, bringing together colleagues, partners, and friends to celebrate a fantastic year. The evening was the perfect opportunity to reflect on the successes of 2024 and share excitement for the opportunities ahead... but most importantly relax with amazing people, nibbles and cocktails! A big thank you to everyone who joined us and helped make the event a memorable one. Your partnership and support are what drive us forward, and we can’t wait to see what 2025 brings for us all 🎄 ✨

Now Hiring: Job title: Head of Style Concierge (Mat Cover) Contract type: Permanent Salary: £45K-55K / year

We're looking for a Head of Style Concierge to lead our outstanding Concierge team in Greater London. We'd love to hear from you if you're interested in the role. https://lnkd.in/eNKXJSJd

Another very exciting launch for Harper! We are delighted to announce our partnership with Paul Smith. At Harper, we pride ourselves on curating experiences and collaborations that redefine the future of shopping online. Through our personalised Try Before You Buy service, exploring Paul Smith’s signature tailoring and modern designs has never been more seamless or convenient. This collaboration also represents an exciting step forward for Harper. By joining forces with Paul Smith, we are further expanding our presence in the world of menswear, as we see more and more demand for our services across similar brands. We can’t wait to share more about the partnership in the coming weeks.

We're hiring a Senior Customer Service Representative to join Team Harper on our mission to revolutionise the way we shop online. If you know anyone who would suit this role, please share! https://lnkd.in/eQFStguR

Black Friday has transformed from a single-day shopping event into a month-long retail frenzy. In 2023, British consumers spent £9.4 billion over the Black Friday weekend, with over 60% of purchases made online. For eCommerce business, the inevitable challenge of growing order volumes is growing return rates and the costs that come with it. According to the The Business of Fashion’s Returns Report, the largest cost associated with returns stems from discounting and liquidation—a problem magnified by Black Friday’s evolution into "Black November." A key driver of Discounting & Liquidation is how long it takes for returns to be made by customers and processed. For a retailer with a 30-day returns period and a 30% return rate, up to one-third of items sold between October and December are likely to end up subject to heavy discounts and significant margin losses. So what strategies can retailers implement to reintegrate returned stock faster and more efficiently? A couple of proven strategies worth considering: 1. Reduce return window to 14 days: 21% of retailers now offer a 14 day return window to improve stock circulation and minimise the impact of discounting and liquidation (rising to 40% of brands in the luxury segment).  2. Incentivise faster returns: Offer free returns for returns within 14 days and a small returns fee for returns beyond 14 days. This can be a nice way to mitigate the cost of discounting and liquidation focusing on the orders where the impact is higher. 3. Offer a Try for 5 Days service: Retailers offering a Try for 5 Days service give customers the ability to try items without upfront payment for up to 5 days. On top of supporting new customer conversion and encouraging basket building, customers using the service to return their unwanted items up to 3x faster than standard orders, taking just 3.8 days on average. If you’d like to receive more information about Harper’s Try for 5 service, get in touch via partnerships@harperconcierge.com.

Last Wednesday, the Harper team had the incredible privilege of attending the prestigious Drapers Awards alongside some of our valued partners. Huge congratulations to all the winners who lit up the stage with their remarkable achievements! A few highlights: ✨ Liz Evans, named Leader of the Year, inspiring us all with her visionary leadership. ✨ Touker Suleyman, honoured with the Lifetime Achievement Award, celebrating his enduring impact on the industry. ✨ Nobody's Child, taking home Retailer of the Year and Team of the Year for their exceptional e-commerce team, truly a testament to their impressive growth this year. Thank you to the Drapers team for organising such a phenomenal event. It was an honour to be part of, not only to celebrate the pioneers of today but also inspiring us to push the boundaries of tomorrow. Here’s to 2025—let’s continue to innovate, collaborate, and shape the future of fashion together! #DrapersAwards #RetailInnovation #FashionExcellence

Last Wednesday, the Harper team had the incredible privilege of attending the prestigious Drapers Awards alongside some of our valued partners. Huge congratulations to all the winners who lit up the stage with their remarkable achievements! A few highlights: ✨ Liz Evans, named Leader of the Year, inspiring us all with her visionary leadership. ✨ Touker Suleyman, honoured with the Lifetime Achievement Award, celebrating his enduring impact on the industry. ✨ Nobody's Child, taking home Retailer of the Year and Team of the Year for their exceptional e-commerce team, truly a testament to their impressive growth this year. Thank you to the Drapers team for organising such a phenomenal event. It was an honour to be part of, not only to celebrate the pioneers of today but also inspiring us to push the boundaries of tomorrow. Here’s to 2025—let’s continue to innovate, collaborate, and shape the future of fashion together! #DrapersAwards #RetailInnovation #FashionExcellence