I had a great time speaking at the Latvia Tourism Forum in Riga earlier this month, sharing my thoughts on reframing sustainable travel messaging.
With anti-tourism demonstrations spreading across Europe, 2024 has felt like the year that tourists became the enemy. I spoke about the challenges, opportunities and behaviour changes needed to drive responsible travel, including:
📢 Reframing ‘sustainable’ as ‘responsible’: Complex global definitions, greenwashing and negative media coverage means the word ‘sustainable’ has lost all sense of meaning. In fact 70% of travellers don’t know where to start when it comes to being a more sustainable traveller. By reframing behaviours as ‘responsible’, we can nudge travellers to take personal responsibility before and during their visit. It’s easier for people to act ‘responsibly’ than ‘sustainably’ – driving a broader respect for environment and society.
💡 Refocusing on social impact: For decades, industry messaging around sustainability has been led by in-destination or in-accommodation behaviour change; Turning off lights, switching off aircon or reusing towels. In fact 77% of people say switching off lights is the most sustainable thing they do when they travel. These legacy messages are important, but they don’t cut it today against the social impact we’re witnessing today. We need to promote new behaviours: Going off-season and off-the-beaten-path, using green transport and supporting local, independent businesses.
💚 Repositioning from burden to benefit: Given the fact that most people travel to feel relaxed, the narrative around responsible travel has always felt like a barrier to enjoyment. It’s time to flip the script and show people what’s in it for them. Responsible travel can actually elevate your stay in ways you’d never imagine, with fewer crowds, richer experiences, more affordable options, it’s actually an unexpected upgrade. That’s the story the industry needs to tell, and it starts today.
I shared a sneak peek of our work with the European Travel Commission, based on these principles, to encourage behaviour change in travellers to the continent. Over 700 million people visit each year – 1 in 3 in July and August alone. And up to 87% of visitors don’t realise off-the-beaten-path travel is even sustainable. By promoting the benefits of shoulder season travel or visiting lesser-known destinations, we can better balance impact with long-term benefits. Watch this space for more.
A big thank you to the Latvijas Investīciju un attīstības aģentūra - LIAA, Latvia Travel and Anita Andersone - Abika for the invitation and for organising such a successful event. Thanks too to J Spurdzins for the photos. As a first time visitor to Riga, December made for the perfect off-season stay. With the Christmas Market in full swing and snow in the air, it was full of festive feel good!
#responsibletravel #sustainabletourism #travelresponsibly #destinationmarketing #placebranding