Zonal

🎅🏻 Santa has signed up! Have you subscribed to our penultimate newsletter of the year and the last one before Christmas? Our November edition will, once again, be crammed with hospitality insights, in-depth articles and insider updates - it’s well worth the read. ⚠️ Sign up 𝗧𝗢𝗗𝗔𝗬 to ensure you receive our latest edition, delivered straight into your inbox. 𝗦𝗶𝗺𝗽𝗹𝘆 𝘁𝗮𝗽 𝗵𝗲𝗿𝗲 - www.zonal.co.uk/subscribe/ #ZonalUK #HospitalityTech #Hospitality #HospitalityTips #HospitalityIndustry

With just over a month until Christmas, hospitality is bustling! This week has seen awards, exciting collaborations, and inspiring initiatives that highlight the resilience and innovation in our industry. 🍑 Monday saw another incredible Peach 20/20 Hero & Icon Awards ceremony. We were thrilled to join Peter Martin as Zonal's CEO, Stuart McLean presented the highly sought-after 2024 Pub Business Award to Young's Pubs. • https://lnkd.in/eD7SZXXj 🌳 We're delighted to have joined forces with GiftTrees, by working in partnership with Zonal and GiftTrees, restaurants can let their diners do something amazing for the planet simply by adding a GiftTree to their bill! • https://lnkd.in/ePe4tJmX 🤞 The 2025 Restaurant Marketer & Innovator Award shortlists have now been announced! We are thrilled that Airship (part of the Zonal family) has been highlighted in a couple of categories. Good luck luck to all the nominees. • https://lnkd.in/dyWY9KD 🏴󠁧󠁢󠁳󠁣󠁴󠁿 On Wednesday we attended UKHospitality's Tech, AI and Networking evening in Edinburgh at The Place Edinburgh. Speakers included Zonal's Glenn Tait (Product Director) who discussed how AI can support businesses by enhancing the delivery of service • https://lnkd.in/d9-WCC8K 🪴 The The Garden Centre Association's October Barometer of Trade figures brought some much-needed positive news for the industry. Top performers included food hall/farm shops (+12.2%) and catering (+11.61%), underlining the importance of food and drink in this sector. • https://lnkd.in/ekZCd_Gq • https://lnkd.in/eN37a9nQ 🫶 Leigh-Ann F. (People Operations Lead, Zonal), Catriona D. (Group Head of Human Resources) and Brooke Johnson (People Advisor) supported the Bethany Christian Trust Care Van, in partnership with Only A Pavement Away. The Care Van is a vital service that provides food and clothing to the homeless in Edinburgh and Glasgow. • https://lnkd.in/dRDNSYfA 🎓 Yesterday saw the BII National Innovation in Training Awards (NITAs) showcase the individuals and businesses who put their people first, creating innovative training programmes and nurturing long-term careers in the licensed trade. A huge congratulations to all of last night’s winners, celebrating and recognising their outstanding achievements in training, support, and the development of their hospitality teams! • https://lnkd.in/ekjEX5TN? #HospitalityNews #HospitalityTech

🚫 The challenge of bookings and no-shows: Britain’s restaurants, pubs, and bars face a significant issue with no-shows. Our exclusive GO Technology consumer research unveils the true scale of this problem and, crucially, explores practical steps to address it. 𝗧𝗵𝗲 𝗳𝗼𝘂𝗿 𝘁𝗼𝗽 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀 1️⃣ More than half of consumers book - 57% of consumers say they have made at least one advance booking at a pub, bar or restaurant over the last 6 months. 2️⃣ Most people turn up or cancel - 68% of consumers who make bookings say they turn up for all of them. 3️⃣ But one in seven hasn’t showed up - While most consumers are conscientious about reservations, 14% admit to failing to turn up without telling the venue. 4️⃣ Costs are impacting no-shows - The stubbornly high level of no-shows may partly reflect the cost of living crisis. 𝗧𝗵𝗲 𝘁𝗿𝘂𝘁𝗵 𝗯𝗲𝗵𝗶𝗻𝗱 𝗻𝗼-𝘀𝗵𝗼𝘄𝘀 In our latest consumer research report we reveal the extent of the problem, including current consumer booking behaviours and the factors influencing no-shows. • https://lnkd.in/edUiCBsj 𝗧𝗵𝗲 𝘃𝗶𝗲𝘄 𝗳𝗿𝗼𝗺 𝗭𝗼𝗻𝗮𝗹 Tim Chapman, our Chief Commercial Officer explains - “No-shows are a £17.59bn problem for the hospitality sector and the issue does not seem to be going away – in fact, this research suggests it has been exacerbated recently by the cost-of-living crisis. Tim continues - “The report also reveals that those most likely to no-show are high-spenders and frequent visitors, which makes them very valuable customers to the sector. It is imperative that we get to grips with the problem, putting in measures to help customers keep in touch and working together to educate consumers about the damage not showing up can do to their much-loved local pubs, restaurants and bars” #ZonalUK #NoShows #ShowUpForHospitality #HospitalityTech #Bookings

🤔 How do we improve the supply chain's resilience within hospitality whilst helping to reduce costs? Acquire, Zonal's efficient and fully integrated stock and order system, is the solution... In this 𝗕𝘆𝘁𝗲-𝗦𝗶𝘇𝗲𝗱 𝗧𝗲𝗰𝗵 𝗧𝗼𝘂𝗿 video, Zonal's Technical Sales Manager, Joel Wilson chats to Kim North, (Business Analyst for Acquire) about why, with the ongoing rising costs and supply chain fluctuations, it's more critical than ever for operators to have more control over their cost prices… from ordering to invoicing. 𝗪𝗮𝘁𝗰𝗵 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝘃𝗶𝗱𝗲𝗼 𝘁𝗼 𝗱𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗺𝗼𝗿𝗲 𝗶𝗻𝘀𝗶𝗱𝗲𝗿 𝗶𝗻𝗳𝗼 𝗼𝗻: 🌐 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: The trend is moving towards greater digital integration to enhance supply chain resilience and reduce costs. ⚙️ 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: Acquire helps streamline operations by automating tasks, reducing manual workloads, and improving efficiency. 🔍 𝗙𝘂𝘁𝘂𝗿𝗲 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀: How AI, blockchain, and new regulations like the Deposit Return Scheme could shape the future of procurement. 🎬 Watch here: https://lnkd.in/eeVzfU_q ▶️ Or schedule an Acquire demo and experience the time and money-saving advantages of Zonal’s fully connected Stock and Order solution - https://lnkd.in/efcPwWpf #ZonalUK #SupplyChain #Procurement #Automation #HospitalityTech

🍽️💚🌳 New Partnership Alert! We're delighted to have joined forces with GiftTrees, who are on a mission to plant 1 billion trees and lift 1 million people out of extreme poverty. By working in partnership with Zonal and GiftTrees, restaurants can let their diners do something amazing for the planet and people - and pass on the gift of food - simply by adding a GiftTree to their bill! More than 12 million diners in thousands of restaurant locations have contributed to GiftTrees to date. 🔍 Curious about how Zonal and GiftTrees combine technology with environmental care? Visit https://lnkd.in/ePe4tJmX for all the info. #ZonalUK #GiftTrees #SustainableHospitality #Environment #PartnershipInFocus #ClimateAction

🤝 Make it personal... Could a more personal service make people less likely to no-show? Our latest GO Technology research stresses the value of face-to-face interaction. Hospitality venues are delivering those personal touches with 66% of consumers saying they are usually recognised by staff. Having systems in place to remember past guests and their preferences can pay off in greater sales, and loyalty - particularly among higher frequency visitors. ➡️ Download our 𝗡𝗘𝗪 consumer research report, 'The truth behind no-shows' produced in partnership with CGA by NIQ, and discover top tips and expert advice to prevent no-shows and help keep that revenue flowing - https://lnkd.in/edUiCBsj #ZonalUK #NoShows #ConsumerResearch #HospitalityTech #Bookings

Zonal’s latest report, created in partnership with CGA by NIQ, tackles the ongoing no-show crisis in hospitality, which has reached a record high with around 14% of bookers failing to honour their reservations. Understanding the root causes of no-shows is crucial for hospitality businesses to reduce lost revenue, improve operational efficiency and enhance the guest experience. Proactive measures such as automated booking reminders, easier cancellation options, and targeted use of deposits have been shown to reduce no-show rates. Using Airship, loyalty initiatives can be implemented and effective communication can also foster stronger relationships with customers, making them less likely to miss their bookings. This report identifies the key factors behind no-shows and compares how this challenge is addressed in other industries, offering actionable insights to help businesses combat the issue effectively. To download your Zonal free insight guide, you can head over here  👉 https://lnkd.in/gvyaaT69

🗣️ Calling all hoteliers! We have collaborated with the Institute of Hospitality to publish a new management guide on Property Management Systems. This guide helps you navigate the world of hotel PMS systems and talks you through choosing the right solution for your business and includes... • 𝗕𝗮𝗰𝗸 𝘁𝗼 𝗯𝗮𝘀𝗶𝗰𝘀 - we explain what a hotel property management system is • 𝗪𝗵𝘆 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗣𝗠𝗦 𝗶𝘀 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁 - the top five benefits of PMS software • 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿𝘄𝗮𝗿𝗱 - the latest trends and developments and key features to consider • 𝗝𝗮𝗿𝗴𝗼𝗻 𝗯𝘂𝘀𝘁𝗶𝗻𝗴 - a section to clear the fog on tech lingo for hoteliers 👍 The guide is completely free… simply click here 👉 bit.ly/IoHxZonalPMSguide 👈 to access your pdf download. #ZonalUK #IoH #PMS #HotelTech #PropertyManagement

🍺 The British pub has been at the heart of our culture and communities for centuries, and despite all the challenges, it remains one of the most resilient business models of all time.    The Peach 20/20 Hero Awards Pub Business of the Year nominees are not just surviving, they’re thriving by reinventing the pub experience and staying relevant in a crowded market.   This evening our CEO, Stuart McLean will present the Best Pub Business award to one of the amazing companies listed below, who are all leading the way in UK hospitality and redefining what it means to be a great pub in 2024. Congratulations and good luck to: ⭐️ Anglian Country Inns ⭐️ Brunning and Price Pubs Ltd ⭐️ Fuller, Smith & Turner ⭐️ Heartwood Inns ⭐️ JD Wetherspoon ⭐️ The Liberation Group ⭐️ Urban Pubs and Bars ⭐️ Young's Pubs 🏆 The awards shortlists - https://lnkd.in/eD7SZXXj #ZonalUK #Peach2020 #HeroAwards2024 #PubOfTheYear #HospitalityHeroes #BritishPubs #InnovativePubs #PubLife

Say hello to the latest intake of team members who joined the Zonal family. 𝗔 𝗯𝗶𝗴 𝘄𝗲𝗹𝗰𝗼𝗺𝗲 𝘁𝗼 𝗢𝗰𝘁𝗼𝗯𝗲𝗿'𝘀 𝗻𝗲𝘄 𝗳𝗮𝗰𝗲𝘀. 👋 Akanksha Mishra – Software Support Analyst 👋 Aaron Lindsay – Health and Safety Manager 👋 Bharathi Pacharla – Automation Test Engineer 👋 Serdar Calikoglu – Automation Test Engineer   👋 Jeff H. – Technical Operations Director  👋 Cameron McNeill – Business Analyst 👋 Robert Tingle – Software Developer  👋 Neil Garry – Senior Product Manager 👋 Craig Murie – Helpcentre Analyst 👋 Ricardo Begonha – Helpcentre Analyst 👋 Piotr Uss – Production Operations Engineer 👋 Sai Merdarametla – Mid-Level DevOps Engineer If you’re looking for somewhere you can make a genuine difference, get truly involved in shaping the future of hospitality and shine as an individual, then Zonal is definitely for you. ➡️ Visit our dedicated careers website - careers.zonal.co.uk - to discover the Zonal difference. #ZonalUK #ShapeTheFuture #HospitalityTech #JobsInTech #TechJobs