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Frequently asked questions

Getting Started
The file I just downloaded is not 300dpi, which is the standard for printed materials. Why?
What does "pricing level" stand for?
Are the images free of watermarks?
What does "credit" stand for?
How do I pay for your images?
All getting started questions
Contributor-related questions
What kind of images should I upload?
How do I receive my payment?
Do my images have to meet certain size or format requirements?
How many images can I upload in a week?
I'm a contributor. My images were refused by you, but they sell well on other sites. Why did you refuse them?
All contributor-related questions questions
Buyer-related questions
What license is granted with the media?
May I use the images on business cards?
Can I use the media I buy from Dreamstime in more than a single project?
May I re-download the same media?
May I use the image on a postcard sent to my customers?
All buyer-related questions questions
Site features
I like the zoom feature when browsing the search results, however, I find it distracting at other times. Can I disable it if I wish to?
What's a collection?
I have heard that you provide free images. How can I download them and what restrictions do they have?
How can I change my password and/or my personal details?
Search after file ID: I need to access a specific image directly.
All site features questions
Tax center & withholding taxes
My country has a 0% (5%, 10%, 15%) treaty agreement with the USA. How does this work?
I'm a non-US contributor, what do I need to do in regards to the withholding tax?
How do I apply for an US ITIN?
What parts of the W-8BEN must I complete?
Do you have a sample of a W8 form already filled in?
All tax center & withholding taxes questions

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