Last updated on Aug 2, 2024

How can you evaluate office administration staff performance in high-pressure situations?

Office administration staff are essential for the smooth functioning of any practice, but they also face many challenges and demands in their daily work. How can you assess their performance in high-pressure situations, such as handling multiple tasks, dealing with difficult clients, or managing emergencies? Here are some tips to help you evaluate office administration staff performance in a fair and effective way.

1 Set clear expectations

Before you can measure performance, you need to define what good performance looks like for your office administration staff. This means setting clear and realistic expectations, such as specific goals, deadlines, standards, and responsibilities. You also need to communicate these expectations to your staff regularly and provide them with feedback and support. By doing this, you can avoid confusion, frustration, and conflict, and help your staff understand what you expect from them in high-pressure situations.

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Sérgio Junior

Payroll | Departamento Pessoal | RH
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Sempre antes de realizar um treinamento ou seleção ou até mesmo reunião, faço anotações claras para mim mesmo com o que eu espero, quero e preciso falar para que todos estejam cientes de quais são as metas, qual o objetivo final daquele momento, para que em algum momento posterior, eu não venha a cobrar da minha equipe algo que eu não deixei claro que queria, sigo muito a filosofia do "O obvio também precisa ser dito".

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Kelly Demétrio

Supervisora Administrativa | RH | Analista Comportamental | Planejamento e Gestão Estratégica de Pessoas
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Antes de medir o desempenho da equipe de administração do escritório, é crucial definir o que constitui um bom desempenho. Isso envolve estabelecer metas específicas, prazos, padrões e responsabilidades que sejam realistas e comunicá-los claramente à equipe. Forneça feedback e suporte contínuos para garantir que todos compreendam suas responsabilidades e expectativas. Em situações de alta pressão, isso não só minimiza confusões e frustrações, mas também alinha a equipe em torno de objetivos comuns, facilitando a gestão e a resolução de desafios.

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2 Observe and document

One of the best ways to evaluate office administration staff performance in high-pressure situations is to observe and document how they handle them. You can use various methods, such as direct observation, shadowing, checklists, or reports, to collect data on their actions, behaviors, and outcomes. For example, you can observe how they prioritize tasks, manage time, solve problems, communicate with others, and cope with stress. You can also document their achievements, challenges, errors, and feedback. By doing this, you can gather objective and relevant evidence of their performance and identify their strengths and areas for improvement.

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Sérgio Junior

Payroll | Departamento Pessoal | RH
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Há uns meses, eu iniciei um curso de formação em gerente de projetos pela google, onde ensina a gerenciar corretamente, cumprindo o schedule, tasks, tudo no tempo certo; E estudando um pouco mais, pude perceber que toda essa "Gestão de tempo e tarefas" podem facilmente ser aplicadas em qualquer area se houver um mapeamento prévio de tudo que será necessário, e como conhecimento bom, é conhecimento compartilhado, dei uma estudada melhor, e montei uma reunião com planos e exemplos de como utilizar esse gerenciamento de tempo para que todos possam se organizar de forma correta e aplicar em suas funções para que facilite tanto para eles quanto para gestão.

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3 Use multiple sources

Another way to evaluate office administration staff performance in high-pressure situations is to use multiple sources of information, such as self-assessment, peer review, client feedback, or performance review. By using multiple sources, you can get a more comprehensive and balanced view of their performance and avoid bias or inconsistency. For example, you can ask your staff to rate their own performance, solicit feedback from their colleagues or clients, or conduct a formal performance review with them. By doing this, you can compare and contrast different perspectives and gain more insight into their performance.

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Sérgio Junior

Payroll | Departamento Pessoal | RH
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Algo que consegui elaborar para fazer um desenvolvimento de talentos foi um método combinado de avaliações, avaliação de equipe, das nutricionistas, dos clientes e de alguns fatores internos com alguns critérios que pensei ser útil, assim posso ver o que posso consertar, melhorar e quem está se saindo bem para assim, haver gratificações ou promoções pelo seu bom desempenho.

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4 Focus on results and behaviors

When you evaluate office administration staff performance in high-pressure situations, you should focus on both the results and the behaviors that lead to them. This means not only looking at the outcomes, such as the quality, quantity, or timeliness of their work, but also the processes, such as the skills, attitudes, or strategies they use. For example, you can evaluate how they achieve their goals, meet their standards, or overcome their challenges, as well as how they demonstrate professionalism, teamwork, or initiative. By doing this, you can recognize their achievements and provide them with constructive feedback and guidance.

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5 Be consistent and fair

Finally, when you evaluate office administration staff performance in high-pressure situations, you should be consistent and fair in your approach and criteria. This means applying the same standards and methods to all your staff, regardless of their roles, backgrounds, or personalities. You also need to be transparent and honest in your evaluation and feedback, and avoid favoritism, prejudice, or personal opinions. By doing this, you can build trust and respect with your staff, and motivate them to perform better in high-pressure situations.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you evaluate office administration staff performance in high-pressure situations?

1

2

3

4

5

6

1 Set clear expectations

2 Observe and document

3 Use multiple sources

4 Focus on results and behaviors

5 Be consistent and fair

6 Here’s what else to consider

Practice Management

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How can you evaluate office administration staff performance in high-pressure situations?

1

2

3

4

5

6

1 Set clear expectations

2 Observe and document

3 Use multiple sources

4 Focus on results and behaviors

5 Be consistent and fair

6 Here’s what else to consider

Practice Management

Rate this article

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