Last updated on Jul 19, 2024

Here's how you can resolve conflicts with physicians using emotional intelligence.

Working with physicians can often lead to conflicts due to high-stress environments and complex decision-making processes. However, by leveraging emotional intelligence, you can navigate these conflicts more effectively. Emotional intelligence involves the ability to recognize, understand, and manage your own emotions, as well as the emotions of others. It's a critical skill when dealing with physicians, who often work under immense pressure and tight schedules. By understanding and respecting their challenges, you can foster a more collaborative and less confrontational relationship.

1 Understand EQ

Emotional intelligence (EQ) is the cornerstone of resolving conflicts with physicians. It involves self-awareness, empathy, and interpersonal skills. When you're aware of your own emotional triggers and responses, you can prevent many conflicts from escalating. Also, by understanding the emotional landscape of the physician you're working with, you can tailor your approach to communicate more effectively. Empathy allows you to see the situation from the physician's perspective, which can be invaluable in finding common ground and defusing tension.

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Okechukwu Ekemezie

Occupational Physician @ Sterling Oil Exploration and energy production Co.(SEEPCO)
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Empathy can said to be the bedrock of emotional intelligence...and it's very vital when resolving conflicts. The ability to see things from other's perspectives and totally immerse yourself in their position will help you to foster a common ground to put all conflicts aside and forge a common goal for the benefit of both party.

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Alex Hurschler

Du hast tolle Ideen, aber niemand sieht sie? Nutze Strategien, die deine Sichtbarkeit steigern und dich für Kunden sichtbar machen.
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Der Auslösereiz ist bei jedem Menschen anders und führt oft zurück in die Kindheit, wo Erfahrungen gemacht wurden, die als gefährlich oder negativ im Gehirn und Körper abgespeichert wurden. Daher können viele Menschen gar nicht verstehen, warum sie so reagieren, wie sie es eben tun. Deshalb ist es wichtig, seinen Körper und seine Handlungen in der Reflexion zu betrachten.

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2 Active Listening

Active listening is a vital component of emotional intelligence that can help resolve conflicts with physicians. It's not just about hearing the words being said but also about understanding the underlying emotions and concerns. When you actively listen, you show respect for the physician's perspective, which can help build trust. It's important to give them your full attention, acknowledge their points, and clarify any misunderstandings. This approach can prevent miscommunication and ensure that both parties feel heard and valued.

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Alex Hurschler

Du hast tolle Ideen, aber niemand sieht sie? Nutze Strategien, die deine Sichtbarkeit steigern und dich für Kunden sichtbar machen.
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Um eine Beziehung aufzubauen und zu festigen, ist Zuhören einer der Schlüsselfaktoren. Dabei würde ich wie folgt vorgehen: • Zuhören • Nachfragen • Helfen, indem ich Lösungen anbiete So kann man einfach eine Beziehung fördern.

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3 Manage Emotions

Managing emotions effectively is essential when conflicts arise with physicians. Emotional self-regulation allows you to stay calm and composed, even in tense situations. This doesn't mean suppressing your feelings but rather understanding them and responding in a controlled manner. By managing your emotions, you set a tone of professionalism and respect, which can encourage the physician to respond in kind. Remember, a calm demeanor can be contagious and is often the first step towards a constructive resolution.

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Amy Andrews McMaster

Speaker, Leadership and Culture Consultant, Executive Coach, Certified Dare to Lead™ Facilitator
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Rather than "managing" painful emotions, the best thing we can do is empower others to "resolve" them. Once you offer the person experiencing a painful emotion empathy, ask them if they are open to explore a question. Listen for the emotion, then ask a deeper question. Anxiety: What risk are you concerned about? How might you mitigate that risk? Anger: What right would like to assert? How might you be able to assert this right? Resentment: What consideration were you hoping to elicit? How might you elicit this consideration in the future? When we can connect to the subconscious need beneath the emotion, we can use our energy to “resolve” the emotion by meeting the need rather than merely trying to “manage” the painful emotion.

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Alex Hurschler

Du hast tolle Ideen, aber niemand sieht sie? Nutze Strategien, die deine Sichtbarkeit steigern und dich für Kunden sichtbar machen.
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indem Sie mit Ihren Emotionen umgehen, vermeiden viele Menschen, etwas zu sagen. Das ist jedoch falsch. Wenn du deine Emotionen kennst, weißt du auch, wie du sie einsetzen kannst.

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4 Empathetic Engagement

Engaging with empathy means putting yourself in the physician's shoes and responding with sensitivity to their feelings. This can be particularly challenging during conflicts, but it's a powerful tool for de-escalation. By showing genuine concern for the physician's viewpoint and acknowledging the pressures they face, you can bridge the gap between opposing positions. Empathy can soften the edges of a disagreement and pave the way for a mutually acceptable solution.

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Alex Hurschler

Du hast tolle Ideen, aber niemand sieht sie? Nutze Strategien, die deine Sichtbarkeit steigern und dich für Kunden sichtbar machen.
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Einfach in Menschen hineinzufühlen – das hat jeder Mensch von Geburt an mitbekommen. Dein Kopf und Gehirn wissen, wie es funktioniert und verstanden werden muss. Es kann einfach wiedergefunden werden, indem man es trainiert. Das bedeutet nicht, dass wir analytisch vorgehen, sondern dass wir über eine Energie wahrnehmen. Oft zeigt sich das in einer Wärme oder Kühle, wenn du neben jemandem stehst.

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5 Solution Focus

Focusing on solutions rather than problems is an emotionally intelligent strategy for resolving conflicts with physicians. It involves shifting the conversation from blame and complaints to constructive ideas for resolving the issue at hand. By collaborating with the physician to identify possible solutions, you create a partnership approach to problem-solving. This not only helps resolve the current conflict but also strengthens the relationship for future interactions.

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6 Follow Through

Following through on agreed solutions is critical in conflict resolution with physicians. Once you've reached an understanding or a plan of action, it's important to ensure that the agreed-upon steps are implemented. This demonstrates your commitment to resolving the issue and reinforces trust. Consistent follow-through shows that you value the relationship and are willing to work towards a positive working environment.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can resolve conflicts with physicians using emotional intelligence.

1

2

3

4

5

6

7

1 Understand EQ

2 Active Listening

3 Manage Emotions

4 Empathetic Engagement

5 Solution Focus

6 Follow Through

7 Here’s what else to consider

Working with Physicians

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Here's how you can resolve conflicts with physicians using emotional intelligence.

1

2

3

4

5

6

7

1 Understand EQ

2 Active Listening

3 Manage Emotions

4 Empathetic Engagement

5 Solution Focus

6 Follow Through

7 Here’s what else to consider

Working with Physicians

Rate this article

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