How do you overcome language barriers in supplier sourcing?

2 Learn some basics of the supplier's language

Another way to overcome language barriers is to learn some basics of the supplier's language, such as greetings, common phrases, numbers, and technical terms. This can show respect and interest in the supplier's culture and make them feel more comfortable and appreciated. You can use online courses, apps, books, or podcasts to learn some simple words and expressions, or ask your translator or contact person to teach you some basics. You can also use gestures, pictures, or diagrams to supplement your verbal communication and avoid misunderstandings.

4 Use clear and simple language

A fourth way to overcome language barriers is to use clear and simple language when communicating with your suppliers. Avoid using slang, idioms, jargon, or acronyms that may confuse or offend the supplier, or that may not have a direct translation in their language. Use short and simple sentences, bullet points, or numbers to organize your information and make it easier to understand. Repeat or rephrase your key points, and ask for confirmation or feedback to ensure that the supplier has understood you correctly.

5 Be patient and respectful

A fifth way to overcome language barriers is to be patient and respectful when communicating with your suppliers. Language barriers can cause frustration, delays, or errors, but you should not let them affect your relationship or cooperation with your suppliers. Be flexible and open-minded, and try to empathize with the supplier's situation and challenges. Avoid making assumptions, judgments, or criticisms based on language differences, and instead focus on finding solutions and common ground. Appreciate the supplier's efforts and contributions, and acknowledge their strengths and expertise.

6 Seek feedback and improvement

A sixth way to overcome language barriers is to seek feedback and improvement from your suppliers and yourself. You can ask your suppliers for their opinions and suggestions on how to improve your communication and collaboration, and what challenges or difficulties they face. You can also evaluate your own performance and identify your strengths and weaknesses in communicating with your suppliers. You can use feedback and improvement tools, such as surveys, ratings, or reviews, to measure and monitor your communication quality and effectiveness.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?