Last updated on Jul 13, 2024

A staff member's negative attitude is affecting your practice culture. How will you address this challenge?

When a staff member's negative attitude starts impacting your practice culture, it's a concern that needs swift and careful attention. As the backbone of your practice, the team's morale and cohesion are critical for delivering quality care and maintaining a positive work environment. Addressing a negative attitude isn't just about discipline; it's about understanding the root cause, communicating effectively, and fostering an atmosphere where positivity thrives. You'll need to navigate this challenge with empathy and strategy to ensure your practice remains a supportive and productive space for everyone involved.

1 Identify Issues

To address a negative attitude within your team, start by identifying the specific behaviors causing concern. Observe interactions and gather feedback from other team members to understand the impact of the negativity. It's essential to pinpoint whether it's a personal issue affecting the staff member's demeanor or if it's related to workplace dynamics. Once you have a clear picture, you'll be better equipped to approach the situation constructively, aiming to resolve the underlying issues while reinforcing the positive aspects of your practice culture.

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N Yasmin A Rahman

Ear, Nose and Throat (ENT) Specialist | OSH-Coordinator | Certified Relaxation Facilitator (Clinical Hypnotherapy) | Board of Visitors (Psychiatric Hospital, KKM)
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find the root cause is the way to go. Once root cause/causes have been identified to look up at who and what is involved and understand each of their personality and their pros and cons. This is good to understand the organization behaviour to overcome the situation

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Kelley Bowen

💲🩺 Unlocking Money Potential For Doctors l Transforming Cash Problems For Healthcare Organization l Elevating Billing Performance and Maximizing Cash Flow l Billing Services Revenue Cycle Management Expert 💸 🩻
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To address a staff member's negative attitude: Identify: Observe and document specific behaviors. Private Conversation: Discuss observations and understand their perspective. Feedback: Provide examples and explain the impact on the team. Expectations: Communicate the importance of a positive attitude. Action Plan: Set specific improvement goals together. Support: Offer resources like training or counseling. Monitor: Regularly review progress and give feedback. Address Issues: Follow formal disciplinary steps if necessary. Promote Positivity: Encourage a supportive environment and lead by example.

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2 Open Dialogue

Initiate a private, open dialogue with the staff member. Approach the conversation with sensitivity and without accusation. Express your observations and concerns, and importantly, listen to their perspective. This is an opportunity for the individual to share any personal or professional challenges they may be facing. A supportive approach can help uncover issues you may not have been aware of, and it sets the stage for collaborative problem-solving. Remember, your goal is to understand and help, not to confront or blame.

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N Yasmin A Rahman

Ear, Nose and Throat (ENT) Specialist | OSH-Coordinator | Certified Relaxation Facilitator (Clinical Hypnotherapy) | Board of Visitors (Psychiatric Hospital, KKM)
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always remember to set a scheduld to have open dialogue. ensure the leader is in a good state of mind, not biased and involve right peoole to see in many perspective for good cause/improvement

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3 Action Plan

After understanding the staff member's viewpoint, work together to create an action plan. This plan should include clear and achievable goals for improvement, support mechanisms you can provide, and a timeline for reassessment. It's crucial to make the individual feel involved in this process, empowering them to take ownership of their role in fostering a positive practice culture. Regular check-ins will help maintain momentum and provide an opportunity for encouragement and guidance as needed.

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N Yasmin A Rahman

Ear, Nose and Throat (ENT) Specialist | OSH-Coordinator | Certified Relaxation Facilitator (Clinical Hypnotherapy) | Board of Visitors (Psychiatric Hospital, KKM)
Report contribution
a good interpersonal skill is much needed to communicate w all levek of staff to ensure action is conducted and improved team work.

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4 Reinforce Culture

While addressing the individual's behavior, it's equally important to reinforce the overall practice culture. Remind your team of the core values and mission of your practice. Organize team-building activities or training sessions that emphasize collaboration, respect, and positivity. By strengthening the collective commitment to a healthy work environment, you help create a buffer against negativity and encourage others to model positive behavior.

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5 Support Systems

Consider implementing support systems that promote well-being and job satisfaction. This could include professional development opportunities, mentorship programs, or wellness initiatives. Such systems demonstrate your commitment to your staff's growth and happiness. They can also provide an outlet for stress and improve team dynamics, which may alleviate some of the factors contributing to the negative attitude in question.

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6 Monitor Progress

Finally, it's essential to monitor progress over time. Revisit the action plan regularly and acknowledge improvements. Adjust the plan as necessary based on ongoing dialogue with the staff member and feedback from the team. Continuous monitoring not only helps ensure that negative behavior is being addressed but also reinforces the message that maintaining a positive practice culture is a priority.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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A staff member's negative attitude is affecting your practice culture. How will you address this challenge?

1

2

3

4

5

6

7

1 Identify Issues

2 Open Dialogue

3 Action Plan

4 Reinforce Culture

5 Support Systems

6 Monitor Progress

7 Here’s what else to consider

Practice Management

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A staff member's negative attitude is affecting your practice culture. How will you address this challenge?

1

2

3

4

5

6

7

1 Identify Issues

2 Open Dialogue

3 Action Plan

4 Reinforce Culture

5 Support Systems

6 Monitor Progress

7 Here’s what else to consider

Practice Management

Rate this article

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