We're being acquired by Amplitude! We’re joining forces with a company and product that we've admired for a long time. Our Amplitude integration is one of the most popular integrations we offer, and whenever asked to give a recommendation to our customers seeking an analytics, CDP, experimentation, or session replay tool, they have been our go-to answer. Amplitude makes everything we've built more powerful. 💙 To our investors, customers, and our end users – thank you for letting us serve you for 4.5 years. It has been the greatest privilege, and we cannot wait to show you what we're going to be capable of as part of Amplitude. The show goes on! https://lnkd.in/dCp-Eyxe
Command AI (fka CommandBar)
Internet Publishing
San Francisco, CA 5,137 followers
AI-powered user assistance (rated 4.9 🌟 on G2)
About us
AI-powered user assistance platform that makes your product easier to use. Activate and retain more users to grow faster.
- Website
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https://command.ai/
External link for Command AI (fka CommandBar)
- Industry
- Internet Publishing
- Company size
- 11-50 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Specialties
- UX, command palette, command k, onboarding, customer support, online navigation, productivity, conversion rate optimization, user retention, user onboarding, feature discovery, improve nps score, and self-serve help
Locations
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Primary
548 Market St
PMB 60414
San Francisco, CA 94104-5401, US
Employees at Command AI (fka CommandBar)
Updates
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We’re raising the bar by dropping the Bar. CommandBar is now Command AI. When we started in 2020, we named the company CommandBar because the product was a searchbar that let users perform commands. A lot has changed since, apart from one thing: we’re still working on helping users use computers. We’re extremely proud to serve over 25M end users and partner with a ton of world-class companies: Hashicorp, Gusto, Yotpo, Launchdarkly, and many more use CommandBar to help their users. While search (now called Spotlight) is still part of our product, we’ve expanded a lot since then into other ways to help users in ways that prioritize their experience and avoid annoying them (like so many other attempts to help them). Specifically, we now package our offering in two: Nudges: tools for onboarding and guiding users, including proactive messaging Copilot: our AI support agent for support teams We go into more detail about the change, as well as what to look forward form us product-wise, on the CommandBlogue. Check the link in the comments.
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You had us at HIGH-PERFORMANCE CULTURE
Will Reed's Top 100 - Class of 2024 - is officially LIVE! The Series A and B tech companies and founders on this list are so good. They're building *HIGH-PERFORMANCE CULTURES* rooted in communication, leadership, meaningful recognition...and conviction. Curious to know who made this year's list? Link in the comments ⬇️ . We'll be sharing highlights and learnings for the weeks to come. Follow along! #WillReedsTop100
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Command AI (fka CommandBar) reposted this
I invest in 100 new startups a year... get a meeting with my team at launch.co/apply, or learn how to start a company by joining founder.university (our 12-week course). watch thisweekinstartups.com if you love startups
Samir Kaji of Allocate recently highlighted the "tale of two cities" in venture capital: Nearly 45% of LP capital in 2024 is concentrated in just five major VC funds, leaving thousands of emerging managers struggling. The dynamic is changing the face of venture, and who gets funded.
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You can tell your users they no longer need to keep a tab open to search what each acronym means. We just shipped Keywords. Here's how they work In your dashboard, you define a set of keywords you think users should have more context on (think SDK, MVP, DOM, etc). They'll be highlighted whenever these appear in a Copilot response / HelpHub doc. When a user hovers over the keyword, it tells them what it means. 👇
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hey, that's us 🥹
Three Princeton students developed a platform for teachers to review code. One day, they added a charming little feature... It was SO GOOD they dropped everything to work on it. Story of how 3 classmates stumbled on a product used today by 𝟐𝟓𝐌 𝐮𝐬𝐞𝐫𝐬 / 𝐦𝐨𝐧𝐭𝐡 👇 Introducing James, the founder of CommandBar 🔥 The story of this guy is nuts... James initially built a startup to solve a problem he had as a student. A tool for computer science teachers to give feedback on their code. After piling up features their product had a problem... It had become incoherent 😣 The team decided to introduce a feature to fix product usability. >> A CMD+K shortcut ⌨️ It was an epiphany! 🤯 It worked so well they thought: "Why don't more products have this interface?" So the team decided to apply to YC with this idea. They thought: "If we get in, we'll work on this business for the summer" They got in! 𝐅𝐢𝐫𝐬𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 James & his team hacked the Superhuman signature API. It allowed them to find the emails of founders already familiar with CMD+K. They recorded demos & sent them to these founders... Boom: 30% reply rate! It was the seed of their initial customer base. Word of mouth kicked it: "We weren't doing anything intentional to cultivate inbound. It just happened" 𝐓𝐡𝐞 𝐜𝐫𝐢𝐬𝐢𝐬 & 𝐁𝐨𝐥𝐝 𝐦𝐨𝐯𝐞𝐬 But then the tech bubble burst two months after their Series A. They realized they had a bull market product in a bear market. The team had to react fast... A couple of bold moves changed everything for them: 1. Repositioning They repositioned to compete in the digital adoption space. Adding features and changing their marketing and sales strategies Embracing an existing category changed everything. "We would spend 20 min explaining what CommandBar was. After that, it took us 2 min" 2. Build the minimum The list of missing features to compete in that category was endless... Using 3 unique insights below, the team re-invented the space one feature at a time. 3. Quick sales iterations James used his Sales decks to lead this iteration process. "Each week the sales team would iterate on the pitch deck, and see how the changes would land" "The sales decks of today are our landing pages of the future" 4. Embrace their category The team did their best to show on Market Maps. Then re-used them across their websites & sales materials. They also built competitors' pages: "We built competitor pages early to establish our product against others. It signals how we viewed our product". 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 The shift paid off! 💥 CommandBar grew to 25M end users and reached millions in ARR. In less than 3 years, it went from a niche product... to becoming thriving startup in a competitive space 📈 ______ A huge thank you to James for sharing his story 🙏 To watch the full interview: bit.ly/cmdbar (remove the spaces)
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How we went from cmd+k as a service to fully fledged user assistance platform... We've told our story in articles in our blog, but nobody's ever chronicled our story quite like Jaryd Hermann! Want to read the most detailed breakdown of our journey yet? Find out how we went from ckd+k as a service to full-fledged user assistance platform here: https://lnkd.in/dreMwTnx
How CommandBar Grows: Owning the PLG-as-a-Service Layer
howtheygrow.co
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Command AI (fka CommandBar) reposted this
I hear often: “We tried it all: tours, checklists, tooltips, AI, and it didn’t work”. But the actual problem is HOW you use these methods. Here’s a new look at 6 methods for better Activation and Adoption 👇 We set down with James Evans (CEO at CommandBar) to look at how these methods evolved from traditional tooltips to smart and personalised guides. I first heard about CommandBar on Lenny Rachitsky’s podcast, then I saw his story on Kyle Poyar's blog, and today we’re sharing this guide on Growthmates with anyone who needs a fresh perspective. Here’s HOW you can better drive Activation & Adoption: 1️⃣ 𝐓𝐨𝐨𝐥𝐭𝐢𝐩𝐬 shouldn’t be static — Apply User-initiated triggers: Users are more likely to complete experiences they launched themselves. 2️⃣ 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐭𝐨𝐮𝐫𝐬 shouldn’t be the same for all — Apply Cognitive load: New interfaces create complexity in the user's mind. Your goal is to reduce it. 3️⃣ 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐜𝐡𝐚𝐭 shouldn’t have only “canned” responses — Build trust with users: If users consistently find something useful, they keep using it. 4️⃣ 𝐂𝐡𝐞𝐜𝐤𝐥𝐢𝐬𝐭𝐬 should’t have steps that don’t serve users — Think of Zeigarnik effect: Users are more likely to complete processes they've already started, but interrupted. Check the full guide with all 6 methods breakdown here: https://lnkd.in/gSbQmBH5 💬 Tag your favorite method and product in comments → let’s show the best players ♻ Share with others if you find this useful 📥 Save this post for your next Activation & Onboarding initiative ———— 📙 Want more? Get 100+ pages of insights turned into free playbook on Growthmates website (link in profile)