CXM Today

The next episode of #CXDialogues is out! Jonny Fry, Group Head of Digital Assets Strategy at ClearBank, discusses how genAI impacts content and creative tasks in #marketing and more. Watch the full video here. For more, visit https://lnkd.in/dgS6_bWN

Movopack ’s UK launch will allow consumers to easily return packaging through the extensive Royal Mail postal system. “This funding round demonstrates the growing enthusiasm for Movopack’s potential to transform the ecommerce industry with sustainable, circular packaging solutions,” said Founder Tomaso Torriani. Lucrezia Lucotti, Partner at 360 Capital, added, “To date, sustainable packaging for ecommerce has garnered growing attention; however, it continues to be marked by fragmentation, and, notably, a lack of digital integration." https://lnkd.in/dTSy4YVB

With their new strategic collaboration, Mollie will include PayPal as one of the payment options it offers to these marketplaces, the companies said in a press release. “By collaborating with PayPal, we are advancing our mission to simplify payments for platforms,” said Paul van der Boor, Group Product Manager for Partnerships at Mollie. Marketplaces account for a growing share of ecommerce and are delivering innovation, Guillaume Démier, Senior Director Partnerships Europe at PayPal, said in the release. https://lnkd.in/d--8yMWd

The survey found that the majority (89%) of Brits are aware that organisations are increasingly using AI to engage with their customers. Yet, less than half of customers trust energy providers (49%) and airline providers (49%) with their personal data and information which underpin these technologies, compared to healthcare (63%) and financial services (60%). Niki Hall, Chief Marketing Officer, Five9, said, “While AI has the power to mitigate #customerservice frustrations, it’s the human touch that makes the difference.” https://lnkd.in/dykSQwQN

NET-ASSEMBLY’s freemium POS software provides the perfect solution, offering an all-in-one platform to manage transactions, track inventory, and generate insightful reports. https://lnkd.in/dK5wQrSg

This acquisition follows Frasers Group’ recent investment in Malta-based Hudson Group, a retail and distribution provider across Europe and North Africa. "This acquisition is a great step forward for us, not only in expanding our footprint but also in enhancing our ability to meet the rising demand for high-quality sporting goods in a region with such dynamic growth,” said Michael Murray, CEO of Frasers Group. “The acquisition by Frasers, a well-respected global retailer, is a testament to the quality of the Holdsport offering and demonstrates confidence in the South African economy,” said Jacci Myburgh and Chumani Kula, co-heads of Old Mutual Private Equity. Bradley Moritz, Holdsport, CEO, said, “Frasers is a natural home for Holdsport, given their passion for sport, outdoor, brands and their focus on customer service and innovation." https://lnkd.in/dwWX-xvV

Consumers who make an eligible return can now receive near instant refunds when returning goods for online purchases. “UK consumers can pay for goods and services instantly, however, refunds have not kept pace with that level of immediacy,” said Alan Marquard, Head of Transfer Solutions at Mastercard. “As leaders in card issuance, it is our responsibility to work across the entire ecosystem to drive innovation and change, which is why we’re excited to be working with Worldpay to improve on refunds for consumers,” said Anastasia Serikova, VP Revenue & Growth, Visa-Direct EU. “Studies show that up to 30% of all ecommerce purchases end in a return or exchange. Offering a faster refund experience means merchants can create better customer interactions,” said John McNaught, Head of Payouts at Worldpay. https://lnkd.in/dKbfYqfq

The store has been designed to help people explore the latest in connected technology and forms part of EE’s investment of more than £6 million in bricks and mortar retail this year. Asif Aziz OBE Director at EE, commented, “Our research shows Birmingham is a city of tech lovers, with residents embracing smart home technology and relying on smartphones to shop smarter." https://lnkd.in/dfz9Si2r

With Dexory’s robots capturing data from the entire site, vente-unique.com now has real-time information about inventory levels, storage locations and item movements across its entire warehouse. “We are always seeking innovations that enhance our operational efficiency while meeting our customers’ expectations,” said Cyrille Mazal, Supply Chain & Customer Service Director at Vente Unique. “For a business such as Vente Unique, accurate data on location of goods and levels of stock is vitally important,” said Oana Andreea Jinga, Chief Commercial and Product Officer and Co-Founder at Dexory. https://lnkd.in/dkwcnihY

The aim is to improve the customer experience by giving a real-time view of items available to purchase, mitigating cancelled orders and overselling. Customers will now benefit from an endless aisle experience, allowing them to place orders in-store, with fulfilment flexibilities to ensure orders are shipped in the most efficient and cost-effective manner. “We’re thrilled to be working with Fluent Commerce as we modernise our technology platform to drive an improved customer experience,” said Simon Owers, CFO at American Golf. Rob Shaw, GM EMEA at Fluent Commerce. “We’re delighted to be able to deliver the business benefits associated with highly effective order management and the potential for business growth that comes with this." https://lnkd.in/dFSeU-mp