CXM Today

Rimi Baltic Group has been using StrongPoint #selfcheckouts for over five years, showcasing the solution’s proven reliability and customer convenience. The new order includes self-checkouts with cash handling capabilities, as cash management remains an important aspect of the checkout process in the region. “Their trust in us inspires our continued commitment to innovation and excellence as we share a common goal of making the shopping experience as smooth as possible,” said Rimantas Mažulis, SVP at StrongPoint Baltics. “By integrating cash handling capabilities, we ensure that our checkout process remains convenient and accessible for everyone as Rimi focus is always on providing reliable, user-friendly solutions that meet the diverse needs of our shoppers,” said Zane Ermansone, Digital Development Director at Rimi Baltic. “The Baltics are demonstrating how StrongPoint’s next-generation solution make self-checkout faster and easier for customers. In many of our core markets, including the UK, Sweden, and Norway, grocery retailers often still rely on first-generation solutions,” said Jacob Tveraabak, CEO at StrongPoint. https://lnkd.in/dAGHnnwk

The #retailindustry has long struggled with effectively utilising data due to siloed systems and limited analytics tools. Robling and AnswerRocket’s genAI retail analytics platform addresses this challenge head-on, providing retailers with a tool to transform their operations through actionable, real-time insights. “Retailers have been seeking a simple, yet powerful way to engage with their data,” said Jeff Buck, CEO of Robling. Alon Goren, CEO of AnswerRocket said, “Our platform will empower retailers to fully leverage their data, helping them respond quickly to trends, optimise operations, and drive meaningful growth.” https://lnkd.in/d3uBWuTq

2024 SNAPSHOT: How has the industry nurtured customer relationships with predictive analytics, purpose-driven gamification, and year-round campaigns for impactful results? CXM Today flips through the 2024 library, which contains works by industry experts and in-house writers, to present the trends and attitudes of the industry’s current state: https://lnkd.in/diu6Mrj8 The inside stories include The Subscription Model is A Game of Balance and Tips to Boost Your Loyalty Programs for Modern Customers by Dennis Wakabayashi Retaining Customers to Share in the White Friday Revenue Pie by Sue Azari

With Agentforce, autonomous agents will be able to respond automatically to frequently asked questions, process orders, and schedule service appointments. “Our customers expect efficient and personalised experiences when they engage with our brand — experiences that mirror the luxury of our products,” said Rudi Khoury, Chief Digital Officer, Fisher & Paykel Healthcare. “Consumers of any product expect customer service to be quick, effective, and personal. That is exactly what Agentforce will deliver for Fisher & Paykel,” said Adam Evans, EVP & GM of Salesforce AI Platform.  https://lnkd.in/dsxayXSv

Marketing leaders agree that AI is a priority–research from Riverbed reveals that 96% of business and IT decision-makers in retail agree that AI will have a notable impact on delivering a better digital experience for end users. However, only 40% of retailers are fully prepared to implement AI projects now, raising the question—what is the hindrance impeding AI-led growth for the retail sector? The Riverbed Global AI & Digital Experience Survey polled 1,200 decision-makers across seven countries and published results on the retail sector, showing that 95% of those surveyed at retail organisations believe AI is a top C-Suite priority and 84% agree it provides a competitive advantage.  Read more here: https://lnkd.in/d7PNqDie

Movopack ’s UK launch will allow consumers to easily return packaging through the extensive Royal Mail postal system. “This funding round demonstrates the growing enthusiasm for Movopack’s potential to transform the ecommerce industry with sustainable, circular packaging solutions,” said Founder Tomaso Torriani. Lucrezia Lucotti, Partner at 360 Capital, added, “To date, sustainable packaging for ecommerce has garnered growing attention; however, it continues to be marked by fragmentation, and, notably, a lack of digital integration." https://lnkd.in/dTSy4YVB

With their new strategic collaboration, Mollie will include PayPal as one of the payment options it offers to these marketplaces, the companies said in a press release. “By collaborating with PayPal, we are advancing our mission to simplify payments for platforms,” said Paul van der Boor, Group Product Manager for Partnerships at Mollie. Marketplaces account for a growing share of ecommerce and are delivering innovation, Guillaume Démier, Senior Director Partnerships Europe at PayPal, said in the release. https://lnkd.in/d--8yMWd

The survey found that the majority (89%) of Brits are aware that organisations are increasingly using AI to engage with their customers. Yet, less than half of customers trust energy providers (49%) and airline providers (49%) with their personal data and information which underpin these technologies, compared to healthcare (63%) and financial services (60%). Niki Hall, Chief Marketing Officer, Five9, said, “While AI has the power to mitigate #customerservice frustrations, it’s the human touch that makes the difference.” https://lnkd.in/dykSQwQN

NET-ASSEMBLY’s freemium POS software provides the perfect solution, offering an all-in-one platform to manage transactions, track inventory, and generate insightful reports. https://lnkd.in/dK5wQrSg

This acquisition follows Frasers Group’ recent investment in Malta-based Hudson Group, a retail and distribution provider across Europe and North Africa. "This acquisition is a great step forward for us, not only in expanding our footprint but also in enhancing our ability to meet the rising demand for high-quality sporting goods in a region with such dynamic growth,” said Michael Murray, CEO of Frasers Group. “The acquisition by Frasers, a well-respected global retailer, is a testament to the quality of the Holdsport offering and demonstrates confidence in the South African economy,” said Jacci Myburgh and Chumani Kula, co-heads of Old Mutual Private Equity. Bradley Moritz, Holdsport, CEO, said, “Frasers is a natural home for Holdsport, given their passion for sport, outdoor, brands and their focus on customer service and innovation." https://lnkd.in/dwWX-xvV