CxXchange

Why are you in Customer Success? 🤔 Isn't it just support? That's the question on the Customer Success subreddit! Here's what ChatGPT says the difference is: ➡️ Reactive vs. Proactive: Customer support resolves immediate issues to maintain satisfaction, while customer success takes a proactive, strategic approach to ensure long-term customer value. ➡️ Cost Center vs. Growth Engine: Support acts as a crucial cost center by preventing churn, whereas success drives revenue expansion through upsells, cross-sells, and renewals. ➡️ Short-Term Fixes vs. Long-Term Partnerships: Support focuses on quick problem resolution, while customer success builds ongoing partnerships that boost customer lifetime value and overall business growth. What do you think Customer Success is? Is it different than Customer Support? Why? Share your thoughts below and tell us why you're in Customer Success! - CxXchange is a thriving community of fellow Success professionals. Interested in participating in discussions like these? Check out the comments to know how to join in! #customersuccess #support #growth

🎯 Stuck on what to post on LinkedIn? Let the holidays do the heavy lifting. We all hit that “what do I even say?” moment when trying to stay active on LinkedIn. But what if you could turn seasonal moments - like Valentine’s Day or Pi Day - into engaging, meaningful posts without the struggle? 🔥 Join the next Success Circle Meet-Up! 📆 Thursday, February 20 ⏰ 3:00 PM – 4:00 PM EST 📍 Live on Zoom 💡 What You’ll Get: AI-Powered Content Creation - Special guest David Ramdeen will show how Microsoft CoPilot can help you write holiday-themed LinkedIn posts in seconds. Breakout Discussions - Share ideas, get inspired, and walk away with fresh content ideas. Real Strategies, No Fluff - Learn how to make holidays work for your personal brand and business without sounding cliché. 🎤 Meet Our Speaker: David Ramdeen (He/Him) David is an Enterprise Customer Success Manager at Microsoft and a Microsoft CoPilot expert who helps teams leverage AI to work smarter. When he’s not helping customers, he’s traveling with his husband - most recently, they explored Maui! 🚀 Success on LinkedIn doesn’t have to be hard. Join us to see how AI + seasonal trends can make posting easier, more fun, and actually effective. 👇 Save your spot, check out the comments to RSVP- see you there! #SuccessCircle #LinkedInBranding #AIforContent #CustomerSuccess

💌 This Valentine’s Day, Customer Success is spreading the love (and the reality checks). 💔 From Product to Sales, Finance to Support, and even our own CS teams—here’s a set of very realistic Valentine’s Day cards. Because nothing says "I appreciate you" quite like acknowledging the chaos we navigate together. 😘 Which one is your favorite? Tag a teammate who needs a laugh today! 🎯 -- Join our community, check out the link in the comments! #CustomerSuccess #ValentinesDay #CXLove #YouShipItWeExplainIt #CSReality

Ready to Elevate Your Game This February? We've curated an epic lineup of events designed to inspire, inform, and ignite your passion for growth—both personally and professionally. Whether you're looking to simplify your life, dive into AI, connect with an incredible community, or supercharge your LinkedIn branding, there's something here for you! 🔥 Hell Yeah or No Hosted by Cinthia Silva, join us for an eye-opening session based on Derek Sivers’ guide to cutting through the noise. Learn how to say “no” to what doesn’t spark genuine excitement—making room for all the “hell yeahs” in your life and career! 🗓 Monday, Feb 10 | 6:30 PM - 7:30 PM EST | Zoom 🤖 Beyond ChatGPT: What You Need to Know About AI for CS Hosted by Jan Young, MBA, CSPO, CSM, this session breaks down AI into bite-sized insights that cut through the hype. Get ready to explore the essentials of AI in a way that’s accessible, practical, and downright engaging! 🗓 Tuesday, Feb 11 | 12:00 PM - 1:00 PM EST | Zoom 🤝 CxXchange Community Connect Join Ronald Liu (with Ashrutha (Ash) Ravimohan & Jessica Lauren Cohen) for an interactive session that’s all about building bridges within our vibrant CxXchange community. Discover resources, share your goals, and start meaningful conversations with peers who are as driven as you are! 🗓 Monday, Feb 17 | 7:30 PM - 8:30 PM EST | Zoom 🔗 CxXchange LinkedIn Success Circle Meet-up Hosted by Emily Crane, PMP, this session is your ultimate guide to Holiday Branding. Overcome writer's block, harness seasonal trends for fresh content ideas, and get exclusive insights on leveraging AI—featuring Microsoft Customer Success expert David Ramdeen—to take your LinkedIn presence to the next level! 🗓 Thursday, Feb 20 | 3:00 PM - 4:00 PM EST | Zoom Why Attend? ✅ Get inspired by industry thought leaders ✅ Gain actionable insights and strategies ✅ Network with like-minded professionals ✅ Transform your personal and professional brand Seats are limited and FOMO is real—secure your spot now! 👉 Register with the links in the comments. Let’s unlock new possibilities together this February! #CustomerSuccess #AI #Networking #PersonalGrowth #LinkedInSuccess

🌍 LONDON, THIS ONE’S FOR YOU! 🔥 Customer Success is evolving—are you ready to evolve with it? 🔥 We’re bringing the best minds in CS and AI straight to YOU for an unforgettable evening of networking, bold ideas, and industry-shaping insights. 💡 Who’s Leading the Conversation? Only the BEST: Dave J. – The CS heretic and veteran trailblazer, CEO of TheCustomer.Co. You Mon Tsang – Practical visionary and tech trendsetter, CEO of ChurnZero. George Miller – Building AI agents that are transforming how we work, Sr. Manager at Airtable. Nicola Pellatt – Scaling CS to drive outcomes, Head of UKI CS at GoCardless. Jan Young, MBA, CSPO, CSM – Turning CS leaders into business leaders, Founder of StepUpXchange. 🎯 Why You Can’t Miss This: This isn’t your average discussion. This is where the future of CS is being shaped, and you need to be in the room. Engage with industry giants, share your voice, and leave with actionable insights to take your CS game to the next level. 🥂 What to Expect: 5:30 PM: Kick it off with networking, food, and drinks. 6:15 PM: Dive into a powerhouse roundtable discussion. 7:15 PM: Keep the energy flowing with more networking and drinks. 💥 The FOMO is Real: This evening is generously sponsored by ChurnZero, GoCardless, Flowla, and Customer Success Network—but the magic only happens if YOU show up. 📌 When & Where: 📍 January 28 | 5:30 PM GMT - This is a LIVE, in-person event, and you can still register. Check the link in the comments! 💡 Pro Tip: Arrive early to clear building security. Trust us—you won’t want to miss a second! 🎉 Ready to be inspired, connect with trailblazers, and lead the charge in Customer Success? We’ll see you in London! 🥂 #customersuccess #london #csm #ai

📣 Amplify Your Voice in Customer Success (and get companies excited about your presence)! Ready to go from “just another pro” to the go-to expert in Customer Success? 🚀 Join us for a workshop that’s equal parts inspiration and actionable strategy—you’ll leave with the tools to own your brand, elevate your voice, and (finally) get the LinkedIn clout you deserve. 🌟 Keynote Speaker: We’re thrilled to welcome Teresa Anania, Chief Customer Officer at Sophos, to drop some serious wisdom on building a customer-centric brand and turning heads in the CS world. (Trust us, this is the kind of advice you wish you could Google.) More about Teresa. 💡 Breakout Sessions: No fluff here. Pick an industry group—Healthcare, IT, Finance, Retail, or others—and dive into tailored strategies to make your professional brand unforgettable. BYOB (Bring Your Own Bold ideas). Why Attend? ✅ Learn from the best in the biz ✅ Rub elbows with like-minded CS rockstars ✅ Walk away with tips so good you’ll wonder, “Why didn’t I think of that?” Seats are limited, and FOMO is real. Save your spot today and start building the brand that makes people say, “Whoa, I need to know them.” Register with the link in the comments! Your Hosts: 📣 Emily Crane, PMP: A CS innovator who’s been transforming customer engagement longer than TikTok’s been around. 📣 Jennifer Milton: The queen of social media storytelling (and the reason her clients go viral for all the right reasons). Your brand is your superpower. Let’s unlock it together!

Wait, don't log off just yet! Have you checked your spam folder? Jan's latest masterclass is there- you already signed up so make sure you check that pesky spam folder and find what's hiding!

🔥  𝐀𝐫𝐞 𝐲𝐨𝐮 𝐫𝐞𝐚𝐝𝐲 𝐭𝐨 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦 𝐲𝐨𝐮𝐫 𝐜𝐚𝐫𝐞𝐞𝐫, 𝐚𝐦𝐩𝐥𝐢𝐟𝐲 𝐲𝐨𝐮𝐫 𝐯𝐨𝐢𝐜𝐞, 𝐚𝐧𝐝 𝐬𝐭𝐚𝐲 𝐚𝐡𝐞𝐚𝐝 𝐨𝐟 𝐭𝐡𝐞 𝐜𝐮𝐫𝐯𝐞 𝐢𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬? 🔥 We’ve got three game-changing events lined up that you won’t want to miss. Whether you’re aiming for the C-Suite, looking to understand how AI is reshaping our industry, or ready to amplify your professional brand, we’ve got you covered! --- 🚀 𝐓𝐨𝐝𝐚𝐲: Unlock Your Customer Success Career Path to the C-Suite 🕛 12 PM ET | 9 AM PT | 4 PM GMT Powered by StepUpXchange. It’s time to take your Customer Success career to the next level! Join Jan Young for this exclusive Masterclass and learn how to align your CS program with business objectives, break through barriers, and claim your spot in the C-Suite. 👉 Don’t wait—this opportunity is fresh off the press, and you’ll be part of something big as it’s being built! --- 🌍 𝐋𝐨𝐧𝐝𝐨𝐧, We’re Coming to YOU! 📍 January 28: London Roundtable – Customer Revenue & AI 🕧 12:30 PM ET | 5:30 PM GMT AI and customer revenue are transforming how we work—are you ready to dive in? Join industry trailblazers like Dave J., You Mon Tsang, George Miller, Nicola Pellatt, and Jan Young, MBA, CSPO, CSM for an interactive roundtable discussion that will leave you inspired and equipped to tackle the future of Customer Success. 🎉 This incredible evening is generously sponsored by ChurnZero, GoCardless, Flowla 🌊, and the Customer Success Network. 🧠 Connect. Learn. Engage. This is your chance to explore bold ideas with professionals who are shaping the future. --- 🛠️ January 30: Build Your Brand – Amplify Your Voice in Customer Success 🕞 3:30 PM ET | 12:30 PM PT Your voice matters—and it’s time to make it heard. This dynamic workshop features Teresa Anania, Chief Customer Officer at Sophos, sharing her strategies for building a strong, customer-centric brand. Collaborate in breakout sessions with peers from your industry and leave with a roadmap to amplify your professional voice and stand out in the CS industry. 🤩 Join your hosts Emily Crane, PMP and Jennifer Milton, don’t miss this chance to transform your personal brand and career trajectory. 💬 Let’s Make 2025 Your Best Year Yet! Follow CxXchange for more events, resources, and opportunities to grow. Links to register are in the comments! 🎉

Ever wanted to grow your skills, reach, and community in CS while also giving back? This is a great opportunity to contribute to an entirely volunteer-ran community. Don't miss your chance to join us!

𝐖𝐡𝐢𝐜𝐡 𝐨𝐟 𝐭𝐡𝐞𝐬𝐞 𝐚𝐫𝐞 𝐲𝐨𝐮 𝐬𝐩𝐞𝐧𝐝𝐢𝐧𝐠 𝐭𝐢𝐦𝐞 𝐨𝐧 𝐭𝐡𝐢𝐬 𝐡𝐨𝐥𝐢𝐝𝐚𝐲 𝐬𝐞𝐚𝐬𝐨𝐧? 😂 We're spending it with the community, reflecting back on all the key learnings this year, and prepping our goals for 2025. What goals do you have set? What were some of your key learnings or achievements? Share them below so we can cheer you on! 🎊 Want to join our 2025 fun? 𝘑𝘰𝘪𝘯 𝘰𝘶𝘳 𝘵𝘩𝘳𝘪𝘷𝘪𝘯𝘨 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘵𝘺 𝘰𝘧 𝘱𝘳𝘰𝘧𝘦𝘴𝘴𝘪𝘰𝘯𝘢𝘭𝘴 𝘭𝘪𝘬𝘦 𝘺𝘰𝘶! Follow us at CxXchange, check out our Slack community, and catch up on all the talk on our YouTube. Link in the comments! 💬