Endear

Consider this Part 1 of our Top 5 Customer Segments you can build in Endear! Starting with number one… 🥇 Local online-only shoppers 🥇 These customers are the ultimate low-hanging fruit for store teams because… ✨ They already shop with you ✨ They live near your store ✨ They just don't know your store exists (yet!) Sure, they probably get tons of marketing emails from you already, but sending them a quick and personal message from a local associate is basically guaranteed foot traffic and sales. It can be as simple as: "Hey [firstname], I'm [your firstname] from Acme Austin! I noticed you're a fan of the brand — did you know we have a store just 10 miles from you? I'd love to help you find your next favorite product and show you around the store. Let me know if you want to stop by!” Boost engagement, foot traffic, and in-store purchases — all with one segment. Stay tuned for our other 4 top segments… 👀

I'm excited to announce Endear's partnership with autone! Together, we're bridging the gap between inventory intelligence and customer relationships. While autone optimizes your inventory through AI-powered insights, Endear empowers your store teams to turn those insights into personalized customer experiences. The result? Smarter inventory decisions meet strategic clienteling - helping retailers drive sales while reducing waste. More on autone: autone is an AI-powered inventory optimization platform helping retailers transform their business through data-driven decision-making. Founded by Adil Bouhdadi and Harry Glucksmann-Cheslaw, who previously built Alexander McQueen’s intelligence platform, autone is today trusted by more than 50 global brands to reduce inventory waste, increase sales, and enhance efficiency. Welcome to the future of data-driven retail, autone!

Want to 3X your clienteling revenue this year? 🤯 With thousands of SKUs online, FRAME was struggling to give their customers that personal touch they'd get in-store. Their e-commerce experience was great, but online shoppers needed more guidance to find exactly what they'd love. Here's what they did: 1️⃣ Built a digital clienteling team to create human connection online. 2️⃣ Used purchase history to curate personalized recommendations. 3️⃣ Tested and optimized everything - from SMS vs. email to campaign timing The results speak for themselves: 🤑 3X clienteling revenue 📈 11% conversion rate on SMS campaigns 🎯 and an $81 higher AOV per transaction than their e-commerce average! Read the full case study in the comments below!

Choosing between in-store and online sales? Why not both? 🤔 Smart retailers are realizing the customer journey doesn’t fit in a neat little box anymore. In 2025, it looks more like: 👀 See an ad on Instagram 💻 Browse the website for inspiration 🏬 Visit the nearest store to shop 📱 Get recommendations via text from a store team member  🛍️ Complete the look with an online purchase And that's just one path! The combinations are limitless ♾️ That’s why omnichannel attribution is such an important part of Endear. Retail associates can clientele with confidence, knowing they’ll get credit no matter where the sale happens. Thanks Retail Brew for featuring Endear in this story! Read more here 👇 https://lnkd.in/erQfRb_s

New blog post just dropped 🗣️ We put our thoughts together on attending NRF, give it a read! ✨ Key themes we noticed: - The power of authentic customer relationships - Renewed focus on in-store experiences - Clienteling as a top priority for 2025 Next up: We'll be at eTail West and Shoptalk! Who's going? 👋 https://lnkd.in/gD3SrNrk #NRF2025 #RetailTechnology #Clienteling #RetailInnovation #CustomerExperience

🗽 New York, are you ready? Another Fashion Week has arrived! Looking forward to seeing (and later, helping sell!) the new collections from some of our incredible customers Todd Snyder, SIMKHAI, Ulla Johnson , and TWP. Always proud to support the brands shaping the future of fashion. ✨ #NYFW #FashionWeek #NYCFashion

I said it once before, but I guess it bears repeating: 🪦 The in-store-only commission structure should be a relic of the past 🪦 Thank you so much Andrew Adam Newman for bringing to light the many opportunities and creative strategies that can emerge when brands embrace omnichannel commissions. Customers are constantly moving between between URL and #IRL, so why shouldn't your #retail salesforce? We're so thrilled to be part of the solution and so impressed with what Anna Esrov and the Boll & Branch has been able to accomplish with incentives. As Anna said, it's all about meeting the customer where they are and optimizing for a great experience. Your associates are already doing the hard work, it shouldn't matter that it took an extra 24 hours for the customer to finally pull the trigger from the comfort of their homes.

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Three weeks into January, how’s everyone’s New Year’s resolutions? 🤪 If you want some retail goals to stick to, here’s 5 clienteling resolutions for your brand in 2025. 1️⃣ Embrace personalization at scale. 2️⃣ Empower your associates with better tools. 3️⃣ Bridge the gap between online and offline. 4️⃣ Measure what matters. 5️⃣ Celebrate your best customers. Which one are you focusing on this year?

Thrilled to have our series A announced on Axios today! Jinesh Shah and I are so excited take on this new chapter with Jensen Bryant and Andrew Albert at Channel Equity Partners We've always been very measured about who we raise from and how much capital we take in but the opportunities that came to the surface in 2024 were too exciting for us to sit back and play it "slow and steady". We're so grateful to all our customers and champions for their feedback - our roadmap is heavily influenced by what the #retail leaders in our corner tell us they need. Thanks so much to Geronimo Chala, Geoff Schneiderman, Jason Griffin Reidel, Sophia Wood, Amelia Meadowcroft, Kaitlin Gottlieb and so many others for their constant influx of ideas and recommendations that continue to push us to think bigger about the problems we can solve for the industry. I hope the article will also inspire folks to want to join us as we push to give omnichannel brands the retail CRM their stores need to increase sales. You can find all the open roles we have available here: https://lnkd.in/gmJ6kWW4