Etech Global Services

#MondaySpecial A special note from our CEO's Desk - Matt Rocco . . #WeAreEtech #EtechLeaders #LeadershipMatters #PeopleFirstCulture #LeadershipCulture #ServantLeadership

Are you planning to enhance your career as a Business Analyst? Then your search ends here. We have an exclusive opening for an experienced Business Analyst. Bachelor’s / Master’s degree in Computer Application is a must for this role. If you carry the relevant experience of 1-3 years in JavaScript, HTML, CSS, and XML then you are the right fit for the role. Take the first step towards your dream career and apply online, https://bit.ly/3U2ODac Or send your resume to ITJobs@etechtexas.com #hiring #applyonline #workfromhome #jobs #recruitment #careeropportunities #businessanalyst #remotejobs #jobseekers #etechjobs #india

Our dashboards make it easy to evaluate the impact of your training programs with precision. Key features include: - Customizable Metrics: Track the KPIs that matter most to your team. - Performance Trends: See how training influences long-term performance. - Real-Time Reporting: Get insights into the effectiveness of your programs as they happen. 📈 Ready to see the bigger picture? Discover QEval’s tools today: https://lnkd.in/gVeVQ-6M #AgentTraining #TrainingDashboards #QEvalSolutions

🌟 Dream Team Spotlight: Laura Caldwell 🌟 Today, we're thrilled to shine the spotlight on Laura Caldwell from our Training Team in Nacogdoches! Laura's story is one of passion, dedication, and a heart full of community spirit. Laura's journey with us has been nothing short of inspiring. Her boundless energy and positive influence light up our workplace every day. This year, she didn't just meet expectations—she soared past them, mastering two new programs with remarkable ease. Her enthusiasm is contagious, inspiring everyone around her to reach for the stars. But Laura's impact goes beyond the office. In Nacogdoches, she's a beacon of hope for many young lives. Leading initiatives to feed local youth, Laura addresses a crucial need in our community. Her commitment to improving youth nutrition is making a tangible difference, one meal at a time. Laura Caldwell embodies the spirit of our Dream Team with her unwavering dedication to both professional excellence and community service. Her willingness to embrace new challenges while maintaining a positive attitude is a testament to the values we hold dear at Etech. Join us in celebrating Laura's incredible contributions and the positive change she's driving in our community! #DreamTeam #EmployeeSpotlight #TeamInspiration #CommunityImpact #Leadership #Etech

Do you want to redefine your career as a Salesforce Developer? Etech is hiring a Salesforce Developer with 5+ years of systems development experience. If you carry relevant experience integrating Salesforce.com with other applications then look no further. Grab the opportunity and give wings to your dream career. We are interviewing now. Send your resume to ITJobs@etechtexas.com #hiring #applyonline #workfromhome #jobs #recruitment #careeropportunities #salesforcedeveloper #jobvacancy #jobopening #remotejobs #applynow #jobseekers #etechjobs #india

Discover how leading brands are mastering privacy-first personalization through transparent communication, smart data practices, and customer choice. Learn more about building trust while delivering exceptional customer experiences in this latest article by Etech's Chief Customer Officer, Jim Iyoob. https://lnkd.in/d5SbaTDr #Customerexperience #CustomerTrust #CallCenter #ContactCenter #PersonalizedExperience

The holiday season is here, and our Etech family couldn't be more excited to spread some festive cheer! From the USA to India to Jamaica, our team has come together to send you warm wishes and a whole lot of joy. This time of year is all about being together, sharing love, and making memories that last a lifetime. We hope your holidays are filled with laughter, joy, and everything that makes this season magical. From our Etech family to yours, Merry Christmas and a Happy New Year! . . . . #MerryChristmas #HappyNewYear #FestiveSpirit #EtechCelebrates #HolidayCheer #Etech

Transform your contact center into a powerhouse of efficiency and innovation! Join Etech's distinguished panel at CCW Orlando as they dive deep into the three fundamental pillars reshaping industry: -Data-Driven Decision Making: Beyond basic metrics  -AI-Powered Insights: Real-world applications  -CX Improvement: Systematic approaches Speak with our Industry Experts: Jim Iyoob (Chief Customer Officer, Etech),   Shawndra Tobias (SVP of Customer Experience, Etech),   Melissa Magos (Sr. Director of Call Center Operations, Frontier Communications)    Walk away with actionable strategies to modernize your operations! Booth #311 | January 27-29, 2025 💡 Use code ETECH_CCW for 20% off on End User passes - Limited time offer! #CCWOrlando #ContactCenterInnovation #AI #CustomerService

How do you know if your training programs are working? QEval’s training dashboards clearly show training effectiveness with measurable results. With our solutions, you can: 📊 Track improvements in agent performance after training. 🔍 Analyze changes in key metrics like handle time and resolution rates. 🎯 Adjust future training strategies based on actionable insights. Stop guessing and start measuring the true impact of your training programs. 📥 Learn more: https://lnkd.in/gVeVQ-6M #TrainingEffectiveness #QEvalSolutions #AgentPerformance

Unlock the potential of your customer interactions! Dive into the transformative power of speech analytics with Etech Insights. #SpeechAnalytics #CustomerExperience #EtechInsights