Experience Investigators

Day 10 of the 12 Days of Content: Today, we highlight 10 extraordinary content professionals known for their knowledge, insights, and expertise in content. Here's our list of 10 content leaders you should be following: ⭐ Michael Iantosca: Senior Director of Content Platforms and Knowledge Engineering at Avalara. ⭐ Larry Swanson: Content Architect at Elless Media. ⭐ Ann Rockley: The Revitalization Coach™ at The Rockley Group, Incorporated. ⭐ Jeannie Walters, CCXP, CSP: CEO & Chief Experience Investigator at Experience Investigators. ⭐ Scott Abel: Content Strategy Evangelist at Heretto and President of The Content Wrangler. ⭐ Pam Didner: B2B Marketing Consultant at Relentless Pursuit (Pam Didner). ⭐ Patrick Burns: Founder of Patrick Burns Co. ⭐ Robert Rose: Chief Strategy Officer at The Content Advisory (TCA) and Chief Strategy Advisor at Content Marketing Institute. ⭐ Rahel Anne Bailie: Content Solutions Director at Technically Write IT. ⭐ Gina Balarin (CPM FAMI FCIM): The CEO’s Voice at Verballistics and Non-Executive Director at Project Placed. Check back tomorrow for day 11 of the 12 Days of Content! #ContentLeaders #LearnFromTheBest #ContentLeaders #LearnFromTheBest #ContentMarketing #ContentStrategy #ContentProfessionals #ContentLeadership #ContentCreators #ContentCreation #ContentExperts #Content

Build an exceptional customer experience by uncovering: → The truth about how much progress customer experience teams are making on their initiatives → Where to start if you feel you lack influence and CX doesn't get the respect it deserves → Areas where CX teams are thriving … and 3 of the biggest obstacles that commonly hinder success → 4 of the top goals your peers are working on this year → What to do if you feel trapped in data collection (you're not the only one who feels like a "number narrator") 📌 Get the full 10-page guide (FREE): https://lnkd.in/gxvnb-z2

If you're asking customers a lot of questions and you're not prepared to take action on their responses, then you're wasting their time. Here's how you can harness customer feedback to transform customer journeys. https://lnkd.in/gfFKSe8p NICE #CustomerFeedback #CustomerJourney #Omnichannel

The CXI Flight School was designed to empower CX leaders just like Eric to speak the language of business results while delivering exceptional customer experiences. In CXI Flight School, you'll learn how to connect your customer experience goals to your company's overall metrics and KPIs, ensuring that your efforts directly contribute to business success. You'll master how to communicate the impact of CX in a way that resonates with leadership, gaining the traction and resources needed to advance your initiatives. With actionable strategies at your disposal, you'll be equipped to turn CX insights into real business growth, positioning yourself as a CX leader who drives meaningful change. If you're ready to gain the tools, confidence, and buy-in to make a real difference in your organization, CXI Flight School is for you. Let's take your CX leadership to new heights! ✈️ 👉 Learn more and enroll today: CXI Flight School ✈️https://lnkd.in/g7iEmddk #CustomerExperience #CXLeadership #CXStrategy #BusinessGrowth #CXIFightSchool #LeadershipBuyIn #KPIs #CustomerSuccess #ExperienceInvestigators

It's the fourth quarter! Do you know where your metrics are? We're down to the last few days of the year…are you ready to level up for 2025? One measurement to consider is Customer Lifetime Value (CLV)—the total revenue you can expect from a customer over the entire duration of your relationship. CLV can help: ▶️It helps You make smarter marketing and sales decisions. ▶️Reveal which customer segments are most profitable. ▶️ Decide how to invest in strategies that maximize customer retention and ROI. Use our Customer Lifetime Value & Key Metrics Calculator to quickly determine your CLV and other key metrics. With this knowledge, you can focus on strategies that drive long-term growth and improve customer loyalty. 💼 👉 Calculate your CLV today: https://lnkd.in/e-ndkDHd Let's finish the year strong with insights that fuel success! 🚀 #CustomerExperience #CLV #CustomerLifetimeValue #BusinessMetrics #CustomerSuccess #CXMetrics #Q4Success #ExperienceInvestigators #BusinessGrowth

Want to make meaningful progress and avoid reacting to every urgent fire in your organization? 💡A Customer Experience Strategy Success Statement is a powerful tool that helps you align your organizational and leadership goals so you don't just manage what's urgent – you drive what's important. #CustomerExperience #CXLeadership #Prioritization #StrategicImpact #LeadershipGoals #SuccessStatement #BusinessStrategy #CXMatters #FocusOnWhatMatters

Immersive CX has the potential to be a game-changer for customers in 2025. Check out this CX Network article to read Jeannie Walters, CCXP, CSP's thoughts on how AR and VR tech can give organizations the chance to connect with their audiences on a deeper level! https://lnkd.in/gJGgg_7X #CX #CustomerExperience #AR #VR #technology

When we talk about customer journey mapping, it's not just a step-by-step outline of touchpoints—it's a chance to truly understand the emotions and motivations driving customer actions. One powerful way to break through the noise is to start using "I" statements from the customer's perspective. This helps you step out of your company's mindset and into the shoes of your customers. 💡 What is the customer thinking, feeling, and doing at every point of their journey? 💭 I am thinking… 💭 I am feeling… 💭 I have a need… These "I" statements bring clarity and help us innovate in new, exciting ways. Once we focus on what the customer truly wants to experience, we can start innovating in a whole new way that serves both them and the business. And you've heard me say this before! Yes, it all starts with your mission. Tie it to your success strategy, and let the customer journey map guide you. From there, you'll have a clear idea of how to deliver real value—both to the customer and your organization. 🚀 Empathy + Strategy = Customer-Centric Innovation 🚀 How are you using journey mapping to truly connect with your customers? #CustomerExperience #JourneyMapping #CXInnovation #CustomerFirst #EmpathyInAction #CustomerJourney #ExperienceStrategy

As we approach the end of the year, it's the ideal time to pause, reflect, and plan for the future! Whether you're reviewing your Customer Experience (CX) strategy, assessing team performance, or setting goals for the year ahead, thoughtful reflection is key to making informed decisions that drive success. 🌟 To help guide your reflection and planning, we've created a Reflection & Planning Questionnaire designed to help you evaluate what worked, what didn't, and how you can improve your CX efforts in the year ahead. 📋 Let's make 2025 your best year yet by building on the successes of 2024 and addressing areas for growth. Start your reflection today! 😌 👉 Download your Reflection & Planning Questionnaire here: https://lnkd.in/g9SJAm3t #CustomerExperience #CXStrategy #YearEndReflection #BusinessPlanning #CXSuccess #Leadership #ExperienceInvestigators #GoalSetting #2025Planning

We're often so caught up in meeting internal demands and managing limited resources that we overlook understanding our client's needs. Building trust and managing needy clients doesn't happen overnight; it requires empathy, proactive communication, and a continuous commitment to delivering exceptional customer experiences. The secret to more effective client management is proactively addressing their needs before they become overwhelming. (Sometimes this is easier said than done!) This episode of the Experience Action podcast aims to empower you to achieve precisely that. 👉 https://lnkd.in/gxMpqpxk And remember, implementing these strategies is a journey, not a quick fix. 🛣️