Forethought

📢 New playbook alert! We’ve just dropped our latest playbook: Decoding CX Metrics: A Playbook for Tracking and Optimizing Customer Experience. 🎉 Why should you check it out? Because understanding your CX metrics is key to driving customer satisfaction and loyalty. This playbook will help you understand metrics: their origin, how to measure them — and even some unsung heroes that don't get the credit they deserve! Get your hands on the playbook here and start improving your CX game! 🚀📊 https://lnkd.in/gfKeDDvr #CustomerSuccess #CXMetrics #Optimization #Playbook #GenAI #AI

💡 The future of work is here, and AI agents are leading the charge. This article from InfoWorld explores how AI agents are reshaping workflows and decision-making across industries. Deon Nicholas weighs in on the evolving role of AI in augmenting human capabilities. Deon highlights the shift from automation to augmentation, showing how AI agents aren't just performing tasks but actively empowering individuals and teams to achieve more. Whether it’s streamlining repetitive workflows, providing real-time insights, or enabling better decision-making, AI agents are proving to be indispensable co-pilots in the modern workplace. At Forethought, we see this every day as we build AI solutions for CX teams. By using AI to address common challenges—like deflection, knowledge-sharing, and faster resolution—we’re seeing firsthand how technology enables teams to focus on meaningful, high-impact work. What’s your take on how AI agents are transforming your industry? Are they helping you work smarter or opening new opportunities? https://lnkd.in/gAQFkGDh

AI has the power to transform customer experience, but only if implemented thoughtfully. It’s not about replacing your team—it’s about empowering them. Here are a few ways businesses can use AI to streamline workflows and improve efficiency while maintaining a human touch. Read more here 👉

🚨 Great opportunity to join our team of Forethinkers! This role is a unique opportunity to grow your career within a dynamic team and make a significant impact. We’re looking for someone with B2B SaaS and AI experience—a strategic thinker excited to dive into cutting-edge AI solutions, tackle real business challenges, and work cross-functionally with some of the best teams in the industry. Here’s why this role is so exciting: ✨ Ownership: You’ll have the chance to manage key initiatives, from GTM launches and product webinars to driving NPS strategies and competitive intelligence. ✨ Growth: It’s an incredible opportunity to take on new responsibilities and make a significant impact at a company that’s at the apex of AI innovation. ✨ Collaboration: Work with an innovative, driven team and help shape how we bring Forethought’s products to market. If you’re passionate about AI, thrive in dynamic environments, and are ready to level up your career, I’d love to hear from you. 💼 Remote (US/Canada) | 5+ years B2B SaaS experience

Did you know 50% of customers won’t wait more than nine minutes for support during the busy season? Can your CX team rise to the challenge? Learn more in our Peak Season Insights:

🎥 Missed our webinar on preparing your CX organization for peak season? Don’t worry—we’ve got you covered! Learn how to manage holiday surges, leverage AI for seamless support, and empower your agents to deliver standout customer experiences. 🌟 Catch the replay and get ready to make this busy season your best one yet! 👉 Watch the replay here:

We're excited to partner with CookUnity to talk through how you can embed CX across your organization to create CX-first product and brand experience. Register now: 👉 https://lnkd.in/efmgmh2N

We had an amazing time at the 10th edition of the CS Labs Workshop. 🎉 The CX Tech Panel was stacked with some amazing speakers including our very own Deon Nicholas. Panelists included; Chyngyz Dzhumanazarov, co-founder & CEO at Kodif, Matt Price, Founder & CEO at crescendo & Mercer Smith, VP of Managed Operations at PartnerHero, and Olivia Teich, Head of Product at Assembled. Thank you all for having us and taking part in this meaningful conversation. We can't wait to join the next event!

How do you feel about having a personal assistant AI? And... it won't be as scary as you think. Listen to hear what Deon Nicholas thinks is the future of AI.

👉 "...free up humans to do more valuable interactions, and consumers can focus on more personalized decision-making, such as what products they’re interested in, what styles they like, or what cuisine they want, rather than the mundane stuff.” Deon Nicholas Check out this article to learn more about the future of OpenAI. 👇