GaragePlug

🚗 𝐀𝐮𝐭𝐨𝐏𝐮𝐥𝐬𝐞 𝐕𝐨𝐥𝐮𝐦𝐞 4 𝐢𝐬 𝐇𝐞𝐫𝐞! 🚗 With immense pride, we bring you the fourth edition of AutoPulse – a treasure trove of insights, experiences, and expert opinions from 15+ automotive industry leaders. This edition is crafted with care, featuring special sections tailored for both current and aspiring leaders in the automotive aftermarket industry. ✨ 𝐖𝐡𝐚𝐭’𝐬 𝐈𝐧𝐬𝐢𝐝𝐞? ✅ Exclusive multi-hour candid conversations with top Auto Service CEOs like Mr Ankush Arora (Al Mansour Automotive) and Mr Hein Scheffer (Automagic Group). ✅ Detailed multi-hour podcasts discussion quick service business strategies and customer success mind-set with industry veterans like Mr Saju Eapen and Mr Rommel Serrano ✅ Insights on leadership, cultural adoption, market expansion, CX, and sales strategies shared by industry veterans. ✅ Mini-interviews and stories from 12+ leading industry leaders like shaping the future of the automotive aftermarket. At its core, AutoPulse is a community-driven initiative. We are committed to the growth and success of our industry and believe in unlocking its potential through collaboration. That’s why we are proud to keep the magazine completely free for everyone. 💡 Let’s continue this journey together to shape the future of our industry! Get your free copy and dive into a world of inspiration and innovation. Read here - https://lnkd.in/gd24tfZh #AutoPulseCommunity #GaragePlug #NextGenServiceCentre #Leadership #AutomotiveAftermarket #CollaborationMatters David McNamara Wajih ul Hasan Mahmood Prem Anand Kumar Nallasamy Mazen Rahhal Raed Al-Qadasi Muneeb Ali Vistro Shaneabbas Yusufali Mohammed Fadhl Abdulhadi Shubhra Srivastava Ashish Shrivastav Rohit Bhatnagar Jayesh Ramesh Nandita Chattarki GaragePlug Majed A.

As we welcome 2025, we want to take a moment to thank you for your trust and constant support throughout these years. Wishing everyone a wonderful New Year filled with innovation, growth, and stronger partnerships!  🌟 Happy New Year! 🎊 Shubhra Srivastava | Ashish Shrivastav | Rohit Bhatnagar #NewYear2025 #Gratitude #Growth #GaragePlugFamily

Just returned from Thailand—my third business trip this month—and I’m filled with gratitude as I reflect on GaragePlug’s journey this year. It’s been a humbling experience of growth, learning, and collaboration, and I’m truly thankful to everyone who has guided and supported us along the way. We’ve been fortunate to welcome new global automotive service enterprise customers into our GaragePlug family, and it’s been inspiring to watch our Connected Operations Platform make a difference. By focusing on connecting nine critical stages of service centre operations, we're able to seamlessly link end customers, service centres, and head offices—shaping #AutoService2.0. Watching this vision resonate across diverse markets has been both humbling and energizing. We’ve also been looking inward, investing in leadership training with external coaches to foster a collaborative and innovation-oriented team culture. It’s also a privilege to have been selected for the SaaSBoomi SGX program, where SaaS leaders like Vengat Krishnaraj, Yash Shah, and Deepti Prasad generously helped us refine our strategies and business growth plans over a three-month mentorship period. One of the year’s most fulfilling highlights is the growth of AutoPulse, a community initiative by GaragePlug's Magazine. What began as a simple idea has evolved into a vibrant community resource, culminating in reaching the 4th volume and in-person executive events where auto service industry leaders exchange challenges and solutions. In just the past three months, we’ve been able to benchmark 40+ automotive service brands as part of the AutoPulse initiative, and the learning has been immeasurable. None of this would be possible without my incredible co-founders, Rohit Bhatnagar (CTO) and Ashish Shrivastav (COO), whose constant support and shared vision inspire me every day. I’m equally grateful to the entire GaragePlug team, whose passion and resilience turn obstacles into opportunities for growth. As 2024 comes to a close, my heart is full of appreciation for everyone who has believed in us—our customers, partners, and supporters. Thank you for standing by us and being part of our story. Wishing you a peaceful holiday season and a bright, fulfilling year ahead. #AutomotiveIndustry #SaaS #CustomerExperience #Innovation #Leadership #AutoService2_0 #gratitude #thankyou

What an incredible week at Automechanika Dubai 2024—filled with milestones, connections, and exciting wins for GaragePlug! 🚀 🎉 🏅 Last week, we wrapped up Automechanika Dubai, marking our 4th year at the event, and it was such a fantastic experience! Setting up our booth and connecting with so many industry leaders was truly inspiring. I’m incredibly grateful for all the interest and support people showed for what we’re building at GaragePlug. One of the best moments was being part of a panel discussion, which took me on a trip down memory lane. I couldn’t help but think back to the early days—hustling in the field, knocking on doors under the hot sun, just trying to get a break. Those challenges weren’t easy, but they shaped us. Listening to others share their stories about building their businesses was really uplifting, and we had some amazing conversations about diversity and inclusivity, a topic that means a lot to me. We also launched AutoPulse Vol. 4, filled with insights from 17 industry leaders. The feedback was amazing—people were excited to get their copies, and many wanted to be a part of the AutoPulse community. This motivates us to keep growing and create even more volumes featuring new voices. Another big highlight was introducing GaragePlug’s vision for AutoService 2.0. We unveiled our Connected Operations Platform, and the response couldn’t have been better. People really got the value and how it could make a huge difference in their operations, which was exciting to see. To top it all off, GaragePlug was nominated for three awards, including Woman in Automotive and AI Product of the Year, and we won the Digitalization Project of the Year! It was such a proud moment for our team and a great recognition of the work we’re doing. All in all, This event felt like a huge milestone for us, and I’m beyond thankful for all the support, the feedback, and the enthusiasm we received. Here’s to pushing the auto industry forward together, one step at a time! Ashish Shrivastav | Shubhra Srivastava | Rohit Bhatnagar | AutoPulse, a community initiative by GaragePlug | GaragePlug #GaragePlug #Automechanika2024 #AutoService2.0 #AutoPulseVol.4 #AI #greatevent #awardceremony #successfulexhibition #paneldiscussion #grateful

🔥 𝐀𝐮𝐭𝐨𝐏𝐮𝐥𝐬𝐞 𝐕𝐨𝐥. 4 𝐋𝐚𝐮𝐧𝐜𝐡𝐞𝐝 𝐰𝐢𝐭𝐡 𝐚 𝐂𝐫𝐨𝐬𝐬-𝐌𝐄𝐍𝐀 𝐍𝐞𝐭𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐃𝐢𝐧𝐧𝐞𝐫 𝐄𝐯𝐞𝐧𝐭! 🚀📖 After months of grinding, hard work, and relentless passion from our team and the incredible AutoPulse community, we are thrilled to announce the launch of AutoPulse Vol. 4! We kicked off this special launch with a 𝐂𝐫𝐨𝐬𝐬-𝐌𝐄𝐍𝐀 𝐝𝐢𝐧𝐧𝐞𝐫 𝐚𝐧𝐝 𝐧𝐞𝐭𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐞𝐯𝐞𝐧𝐭, where industry leaders from UAE, KSA, North Africa, Qatar, and Oman came together. The room buzzed with energy and a shared commitment to shaping the future of the automotive aftermarket. The support for this community initiative was overwhelming. ❤️ A standout moment? David McNamara from Al-Futtaim, who graces the cover of this edition, shared a heartfelt speech about his journey with the AutoPulse community. His words captured the very essence of why we do this – to connect, collaborate, and elevate the industry together. ✨ 𝐀 𝐒𝐭𝐚𝐧𝐝𝐨𝐮𝐭 𝐅𝐞𝐚𝐭𝐮𝐫𝐞 𝐨𝐟 𝐕𝐨𝐥. 4: This edition debuts our benchmarking review initiative by the GaragePlug team. Over 40+ auto service brands across MENA were benchmarked to create a comprehensive industry report, featured in the first few pages of the magazine. A special thanks to the GaragePlug team for dedicating their bandwidth and leveraging their connections to make this happen. This is our first attempt, and we promise that future editions will deliver an even more detailed and insightful industry report. 𝐈𝐧 𝐭𝐡𝐢𝐬 𝐦𝐞𝐠𝐚 𝐞𝐝𝐢𝐭𝐢𝐨𝐧, 𝐰𝐞 𝐩𝐫𝐨𝐮𝐝𝐥𝐲 𝐟𝐞𝐚𝐭𝐮𝐫𝐞: 👥 17+ Industry Leaders 🌍 2+ CEOs of Global Brands 🔧 Aftersales Directors, Board Members, Business Heads, and GMs of top service brands To everyone who contributed, supported, and believed in this initiative – thank you! This is your community, your voice, and your success. 💥 The grind was worth it. The launch is just the beginning. 🚀 #AutoPulse #CommunityLaunch #Benchmarking #IndustryLeaders #AutomotiveAftermarket #GaragePlug #AutoPulseVol4 #Networking #Technology #HardWorkPaysOff Ankush Arora Jayesh Ramesh Ashish Shrivastav Shubhra Srivastava Rohit Bhatnagar Paulo Fernandes 𝐏.𝐒. The event sparked some amazing conversations on collaboration in the auto service industry: 🤝 Service Collaboration – How can brands across different regions and segments work together more effectively? 🛠️ Parts and Inventory Sharing – Exploring ways to optimize availability through shared networks. 🚐 Fleet and Service Companies – Discuss the idea of a portal to connect and list service businesses for seamless cooperation. 🤝 Building an ecosystem, especially through technology for customers and businesses. We’d love to hear your thoughts – how do you see collaboration shaping our industry’s future? 💬

I’m honoured to share that GaragePlug has received the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐘𝐞𝐚𝐫 𝐀𝐰𝐚𝐫𝐝 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐬𝐞𝐜𝐨𝐧𝐝 𝐲𝐞𝐚𝐫 𝐢𝐧 𝐚 𝐫𝐨𝐰. This recognition is more than a trophy—it’s proof that real, positive change is possible. Over the past few months, I’ve heard leaders express doubts about “digital transformation.” Many felt let down, moving from one solution to another without finding true value. Their disappointment weighed on me and strengthened my resolve to show that technology can genuinely uplift auto service businesses if implemented correctly. Our team is focused on platform and project implementation from the very beginning. We fully understand that if we are to truly succeed, it must be implemented properly to show true ROI. We have learnt that implementation and change management must be approached with empathy, hard work, and a sincere focus on human-centred innovation. Thank you to everyone—my co-founders, team members, and customers—who believed in our vision. This trophy is testimony to that vision. Your trust has helped us prove that, when done right, technology can truly deliver lasting impact. This award isn’t the end—it’s a reminder to keep going, to keep building trust, and to continue making a meaningful difference. We’re just getting started. Ashish Shrivastav Rohit Bhatnagar AutoPulse, a community initiative by GaragePlug #thankyou #grateful Automechanika Dubai #dubai #awards

CONGRATULATIONS to GaragePlug for winning the Digitalization Project of the Year at Automechanika Dubai Awards 2024 for GaragePlug. This groundbreaking solution offers a comprehensive suite of features designed to streamline operations for automotive workshops. GaragePlug Digital Inspections is setting a new standard for service management in the automotive industry, helping businesses maximize efficiency, improve customer service, and ultimately drive growth. #automechanikaDU #automotiveaftermarket #automotiveindustry #middleeastafrica

𝐓𝐨𝐝𝐚𝐲’𝐬 𝐭𝐡𝐞 𝐝𝐚𝐲! We’re all set and ready to unveil #AutoService2.0 at Automechanika Dubai! With an exciting early release of our AI-powered features and the launch of AutoPulse Vol. 4, we’re about to reshape the future of auto service businesses. This marks the next big step in simplifying operations, optimizing efficiency, and unlocking the full potential of automotive enterprises. Visit us at Stand No: 8-F36 Date: 10–12 Dec 2024 Let’s connect and explore how we can drive your business into the future of automotive service. #GaragePlug #AutoService2.0 #AutomechanikaDubai #AIinnovation #ConnectedOperations #MENA Shubhra Srivastava | Ashish Shrivastav | Jayesh Ramesh | AutoPulse, a community initiative by GaragePlug

𝐖𝐡𝐲 𝐃𝐨 𝐀𝐮𝐭𝐨 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞𝐬 𝐒𝐭𝐢𝐥𝐥 𝐒𝐭𝐫𝐮𝐠𝐠𝐥𝐞 𝐃𝐞𝐬𝐩𝐢𝐭𝐞 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧? Over the past few months, as part of GaragePlug’s non-profit initiative, AutoPulse, I’ve had the privilege of connecting deeply with the automotive service industry. From hosting networking events with top management to sitting down with technicians on the ground and conducting free benchmarking reviews for over 20+ leading brands in the UAE and KSA, it’s been an eye-opening journey. What’s become crystal clear is this: despite significant investments in digital transformation, many enterprises are still held back by disconnected operations, fragmented workflows, and limited real-time control. These bottlenecks don’t just slow progress—they impact customer experiences, operational efficiency, and the ability to scale. These insights have led us to develop something transformative – a vision we’ve been quietly shaping behind the scenes at GaragePlug. We call it #AutoService2.0 – a concept designed specifically for auto service enterprises, built to address the challenges that hold the industry back and prepare businesses for the future. I’m thrilled to unveil this vision at Automechanika Dubai next month. 📍 Stand No: 8-F36 📅 10–12 Dec 2024 If you’re ready to embrace the future of auto service operations, I’d love to meet you and share what #AutoService2.0 can mean for your business. Let’s shape the future together. #ConnectedOperations #GaragePlug #Innovation #MENA Ashish Shrivastav Rohit Bhatnagar Jayesh Ramesh Ashish Jha AutoPulse, a community initiative by GaragePlug

An Invitation to Drive the Future: Join the “𝐍𝐞𝐱𝐭-𝐆𝐞𝐧 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐞𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐂𝐞𝐧𝐭𝐫𝐞” movement 🚗🔧 Throughout my journey in the auto service industry, I’ve had the privilege of meeting visionary leaders and dedicated technicians who pour their hearts into every vehicle they service. This industry thrives on passion, innovation, and the drive to create lasting change. Today, I’m excited to invite you to be part of the next chapter. Together with my co-founders at GaragePlug, we’ve launched the “Next-Gen Connected Service Centre” movement, powered by our non-profit initiative, AutoPulse. Our mission is simple: to deliver a 5-star hotel-like customer experience that meets the rising expectations of modern consumers. We believe this is possible when every aspect of service centre operations is seamlessly connected, making it effortless for customers to maintain their vehicles and easing technicians' work by removing manual, non-productive tasks. We believe this is the future of the auto service industry and we’re committed to raising industry standards and uniting service brands worldwide. But what makes this movement truly special is YOU. Whether you’re a decision-maker leading the charge or a technician on the shop floor, your insights and challenges are at the heart of this initiative. Together, we can shape the future of the industry. 💡 𝐇𝐨𝐰 𝐖𝐞’𝐫𝐞 𝐂𝐫𝐞𝐚𝐭𝐢𝐧𝐠 𝐈𝐦𝐩𝐚𝐜𝐭: ✅ FREE Benchmarking Reviews: ⁠Our experts perform in-depth Gemba observations of real-time workshop operations, delivering reports with fresh insights and best practices to foster collaboration and shared learning. ✅ Building Case Studies: We document benchmarking reviews, highlighting success stories and valuable lessons, which are shared through AutoPulse Magazine to inspire the entire industry. ✅ Hosting Networking Events: Industry breakfasts and dinners bring peers together to exchange ideas, share experiences, and spark meaningful discussions about the future of service centres. 🌍 𝐎𝐮𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 𝐒𝐨 𝐅𝐚𝐫 & 𝐖𝐡𝐚𝐭’𝐬 𝐍𝐞𝐱𝐭: • Past Months: Hosted a successful breakfast event in Dubai and connected with inspiring leaders in the Philippines. • Last Month: Engaged with vibrant communities in Jeddah and Riyadh over dinner networking events. • Next: Returning to KSA and Dubai with much more. To date, we’ve conducted free benchmarking reviews for over 15 leading brands, and the excitement for this initiative has been incredible. But this is just the beginning! 🚀 🤝 Be Part of the Movement: If you’re part of the auto service industry—whether you’re a leader, an engineer, or a technician—we’d love to hear from you. Your voice, your experience, and your vision are essential to driving the Next-Gen Connected Service Centre forward. Let’s connect! Whether at one of our events, through a conversation, or in a collaborative effort, your perspectives matters. AutoPulse, a community initiative by GaragePlug GaragePlug