B Squared Media, LLC

Is Your Social Media CX Team Ready for 2025? The customer experience landscape is evolving, and social media is at the forefront. As we prepare for 2025, it's time to equip your CX team with the skills, tools, and strategies needed to stay ahead. Brooke B. Sellas shares actionable insights on future-proofing your social media CX efforts, from adapting to emerging trends to prioritizing customer-first strategies. #CustomerExperience #SocialMediaCX #MarketingStrategy #BSquared

The holidays: a time for joy, celebration... and for marketers, a whirlwind of campaigns, content, and deadlines. 🎁 #HolidayMarketing #MarketingLife #BusySeason #SocialMediaMarketing

In customer care, every second counts. AI can identify high-priority tickets faster than ever, allowing your team to focus on what matters most—helping customers when they need it most. Want to know how this works in practice? Brooke B. Sellas breaks it down in her latest piece on using AI to streamline support and enhance customer satisfaction. Read more: #CustomerSupport #AIinBusiness #CustomerExperience #BSquared

🔧 Planning Your Marketing Toolbox for 2025? As we approach a new year, it's time to think about the tools that will shape your marketing strategy in 2025. From streamlining workflows to enhancing customer insights, the right tools can make all the difference. With innovation moving fast, investing in solutions that boost efficiency, foster creativity, and keep you ahead of trends will be key. Stay tuned as we dive deeper into how to make the most of what's ahead. What's on your wishlist for next year's marketing toolkit? Let's discuss in the comments! #MarketingTools #2025Trends #MarketingStrategy #BSquared

Dive into our comprehensive guide, where we unravel the secrets of exceptional social media customer service. This isn’t your average walk-through – it’s a treasure trove of advanced tactics and innovative strategies, tailored specifically for the dynamic world of retail and CPG brands. https://bit.ly/3SWpa2W

Experiencing your team's social media customer service firsthand can offer valuable insights into your brand's strengths and weaknesses. By becoming your own customer, you can identify the good, the bad, and yes, even the ugly. Imagine waiting endlessly for a response, getting lost in a maze of automated replies, or feeling completely unheard. It's frustrating, isn't it? If it's frustrating for you, it's likely just as frustrating for your customers. This isn't just about fixing issues; it's about seizing opportunities to surprise and delight your audience. Every social media interaction is a chance to turn a customer into a lifelong fan. So, take this opportunity seriously—dive into your customer care channels! If you need help, let B Squared Media's social media mystery shop do the heavy lifting for you. With our scorecard and insights, you can elevate your social media customer care from good to great! #CustomerService #SocialMedia #CustomerExperience #B2B #BrandLoyalty

Unlock the science behind online connection and revolutionize your content strategy with our FREE course! Learn how to navigate social media algorithms and create content that sparks genuine conversations and drives engagement. https://bit.ly/3DYGaie #ThinkConversation #MarketingCourse #ContentStrategy #SocialMediaInsights

We want to take a moment to shout out our incredible #B2Crew, who work tirelessly through every holiday to ensure our clients and their customers get the best, fastest #CustomerCare out there! We couldn't be prouder of this team and all the dedication they bring. So, as you're enjoying those leftovers, raise a glass for the B2 Crew! #ThinkConversation #247DoneForYou #CX

Wishing you and yours a very HappyThanksgiving. #ThinkConversation #Holiday #B2Crew

As social media managers, there's a lot to be thankful for this year! Here are our top four: • Engaged Communities – Audiences who interact, share, and bring our brands to life. •Scheduling Tools – Keeping content organized and published without being online 24/7. •AI & Automation – Streamlining tasks and sparking new ideas. •Opportunities to Learn & Grow – With every trend, update, and new platform! Grateful for the tools, teams, and communities that make this work so fulfilling. What are you most thankful for this season? #SocialMedia #Thankful #DigitalMarketing