J.D. Power

ARTICLE: How much do EV tax credits influence vehicle sales? Significantly. In the premium segment, including all Tesla models, J.D. Power finds that 64% of EV owners say tax credits and incentives played a role in their decision to buy. In the mass market segment, 49% of EV owners say they were influenced by incentives. Read the full story on Automotive News: https://hubs.la/Q02-5Pd-0 #EV #ElectricVehicles #EVIncentives #AutoIndustry #AutomotiveIndustry

🎙️ What Drives Customer Satisfaction in the Automotive Aftermarket? In the latest Auto Care ON AIR "Indicators" episode, our host Michael Chung speaks with Chris Sutton of J.D. Power as he shares insights from their Automotive Service Index (ASI) Study. Key Topics: ✅ Why personal connections matter more than pricing ✅ How tech like online scheduling is redefining convenience ✅ The rise of mobile services among younger customers ✅ Using AI-driven insights to enhance decision-making 🎧 Don’t miss this episode packed with trends shaping a customer-first future. Listen anywhere you get your podcasts! Spotify: https://lnkd.in/eieHtyQX #AutoCareONAIR #autocare

Congratulations to American Express for ranking highest in overall customer satisfaction for fourth consecutive year, according to the J.D. Power 2024 U.S. Small Business Credit Card Satisfaction Study! Insights from the study: - Mixed Small Business Outlook: 46% of small businesses say they’re better off than last year, 49% have seen no change and 5% feel worse off. Financially though, 49% are healthy, while 27% are vulnerable, 15% capital constrained and 8% cash constrained. - Rising Revolving Debt: 26% of small businesses are heavy credit users, with 63% of those carrying card debt also financially unhealthy. - Rewards Falling Short: While 49% value benefits like free shipping, priority boarding and expedited security at airports, only 36% say rewards help their business—the percentage peaks at just 40% among those without revolving debt. Brand scores and more study insights: https://hubs.la/Q02-5Kfm0 #CreditCards #Credit #SmallBusiness #FinancialHealth

Customer satisfaction with digital claims process surges as insurance carriers add new features into their apps, according to the J.D. Power 2024 U.S. Claims Digital Experience Study. “The digital channel has now surpassed traditional phone-based communication as the most satisfying way for insurance customers to submit a new claim,” said Mark Garrett, director of global insurance intelligence at J.D. Power. “After years of slow growth in the usage of digital channels for claims reporting, insurers’ investments into developing these tools and promoting usage have really paid off as more insureds than ever are using them. Get more study insights: https://hubs.la/Q02-5P990 #Insurance #InsuranceClaims #InsuranceIndustry #DigitalExperience

Bank fraud is rampant. Here are 8 ways to protect yourself. Nearly 30% of bank customers faced fraud last year, according to J.D. Power. Jennifer White, senior director of banking intelligence, warns, "It’s not just happening once." Shockingly, 45% of those affected experienced multiple incidents. Why? The rise of P2P payment apps and data breaches make scams more common and convincing. White adds, "You’d never hand $100 to a stranger, but that’s how P2P often works." Tips for bank customers to protect their accounts: 1. Visit your security center 2. Manage your passwords 3. Set alerts Use two-factor authentication and biometrics 4. Update your app 5. Go paperless 6. Don't share your smartphone 7. Watch out for scams (emails, phone calls, texts) For more insights and tips, check out the full article on USA TODAY: https://hubs.la/Q02-2bDk0 #BankFraud #Fraud #Scams #Banking #DataBreach

🍁 Holiday Special: The latest episode of our Travel & Hospitality Podcast has dropped, and it’s all about this season’s hottest holiday travel trends! Here’s what we’re covering: - The U.S. Department of Transportation's new automatic refunds rule and what it means for travelers. - The latest holiday travel trend data and what to expect this season. - Is Travel Tuesday the next Black Friday? Explore this growing trend and find out which industry is offering the best deals—spoiler alert: it's cruises! - How AI and biometrics are revolutionizing the rental car experience for a seamless journey. Tune in wherever you listen to podcasts: https://hubs.ly/Q02ZKZjW0 #TravelPodcast #HolidayTravel #TravelTrends #Travel

🚨 CYBER MONDAY FLASH DEAL – TODAY ONLY! 🚨 Register for the J.D. Power Auto Summit TODAY and score $75 off full event access using promo code "CYBER2024" at https://hubs.ly/Q02ZL3nb0 With your ticket, you will join us in New Orleans  on Jan. 23 to gain cutting-edge industry insights that will give you an early competitive advantage in 2025. Hurry—this offer expires at midnight! Offer valid for new registrations only. #AutoSummit2025 #AutoSummit #AutoEvent #AutomotiveEvent #CyberMonday

At J.D. Power, we collaborate with industry leaders to support their ongoing innovation for the automotive retail sector. Matt Ruszkowski, president at Carleton, Inc., shares his experience with J.D. Power and ChromeData Lender Desk. ➡️ Learn more: https://hubs.la/Q02ZBkZz0

📦 Packing & Unpacking: Research Insights from MIT CTL 💡 The MIT Advanced Vehicle Technology Consortium provides data-driven insights into driver behavior, along with trust in AI and advance vehicle technology. 🤖 🚗 “Cultivating public trust in AI will be the most significant factor for the future of assisted and automated vehicles,” says Bryan Reimer, AVT Consortium founder and a research engineer at the MIT AgeLab. 💡 New insights from the J.D. Power Mobility Confidence Index Study indicated that public readiness for autonomous vehicles has increased modestly after a two-year decline. While this shift is important for the broader adoption of AV technology, it is just one element of the ongoing research within the AVT Consortium. 👀 Click here to read the full story! ➡️ https://lnkd.in/gWB2pwmg What are your thoughts on AI's role in the future of mobility? Let us know your thoughts in the comments below! 💬 ⬇️ #ResearchCenter #Logistics #AI #ArtificialIntelligence #AutonomousVehicles #AutonomousDriving #AV #AVT Massachusetts Institute of Technology MIT School of Engineering Benjy Kantor

The November 2024 E-Vision Intelligence Report has arrived! 🚗⚡ 🔍 Key Insights: - Federal tax credits are a major factor in consumers' decisions to buy EVs. - Owners of Volkswagen, Chevrolet and Tesla are the most influenced by federal tax incentives. - On average, real-world savings per vehicle in 2024 amount to $5,124. Dive deeper into each insight here: https://hubs.la/Q02ZGqm50 #EVs #EV #electricvehicles #Tesla #EVIncentives