Luma Health

𝘋𝘦𝘢𝘳 𝘔𝘦: 𝘪𝘯𝘵𝘳𝘰𝘥𝘶𝘤𝘪𝘯𝘨 𝘵𝘩𝘦 𝘚𝘮𝘢𝘳𝘵 𝘞𝘢𝘪𝘵𝘭𝘪𝘴𝘵 (𝘮𝘢𝘬𝘪𝘯𝘨 𝘢𝘱𝘱𝘰𝘪𝘯𝘵𝘮𝘦𝘯𝘵 𝘳𝘦𝘣𝘰𝘰𝘬𝘪𝘯𝘨 𝘢 𝘳𝘦𝘢𝘭𝘪𝘵𝘺 𝘴𝘪𝘯𝘤𝘦 2015) 🧡 Learn about Luma's automated waitlist: https://hubs.li/Q02_S7q30

𝗛𝗲𝗿𝗲'𝘀 𝘆𝗼𝘂𝗿 𝗹𝗮𝘀𝘁 𝗙𝗿𝗶𝗱𝗮𝘆 𝗟𝘂𝗺𝗮 𝗿𝗲𝗰𝗮𝗽 𝗼𝗳 𝟮𝟬𝟮𝟰: 💪🏽 Nassar Nizami, Chief Information Officer at Exact Sciences on empowering patient navigator https://hubs.li/Q030KXB00 📺 Patrick Drewry, VP of Product for Patient Access and Financial Clearance at Optum, discusses self-service options for specific functions https://hubs.li/Q030KXxh0 📞 How this Epic-first health AMC is using technology to handle manual routine tasks like listening to voicemails https://hubs.li/Q030KXpS0 🤝 Recapturing economics when Epic is the beating heart of your institution https://hubs.li/Q030KXDK0 💬 We got you – even on a holiday weekend https://hubs.li/Q030KWMH0 🎁 Give yourself the gift of our Digital Health Backstage Newsletter https://hubs.li/Q030KRdy0 ICYMI: A holiday greeting video from our co-founders! We'll see you next YEAR for a Luma sneak peek 👋

Patrick Drewry, VP of Product for Patient Access and Financial Clearance at Optum, identifying a point of transformation in the patient experience (ahem: self-service options for specific functions)

Humair Burney, product leader at Luma Health, and Aditya Bansod, co-founder and CTO of Luma, discuss how to recapture economics when Epic is the beating heart of your institution

The day after a holiday at a call center is _____________ (fill in the blank) We got you tho 🫱🏻🫲🏽 Here's how we help: https://hubs.li/Q02_RTKQ0

🎁 Give yourself the gift of our Digital Health Backstage newsletter 🎁 It's got everything you need in one email: ⚙️ Hot new workflows 🖥️ Digital health news 🎟️ Events 🔦 Customer Spotlights Sign up below so each edition lands directly in your inbox! 👉 https://hubs.li/Q02_RNTK0

Call center attrition rates are anywhere from 30% to 60%, with one poll of 400 call center employees placing it at 42%. The attrition rate is about 𝟭.𝟯𝘅 𝗵𝗶𝗴𝗵𝗲𝗿 𝘁𝗵𝗮𝗻 𝘁𝗵𝗲 𝗮𝘃𝗲𝗿𝗮𝗴𝗲 𝗮𝗻𝗻𝘂𝗮𝗹 𝗮𝘁𝘁𝗿𝗶𝘁𝗶𝗼𝗻 𝗿𝗮𝘁𝗲 in the US. Check out how UAMS - University of Arkansas for Medical Sciences is using technology to handle manual routine tasks like listening to voicemails, so that their call center agents (like Zina and Redonia) can focus their attention on high priority patient calls 👀

Nassar Nizami, Chief Information Officer at Exact Sciences on empowering patient navigation

𝐈𝐭'𝐬 𝐅𝐫𝐢𝐝𝐚𝐲 :) 📹 BTS video of Luma's first annual eCW Executive Summit https://hubs.li/Q030nkfl0 📈 We hear Emily Smythe is "a custom actions girl" https://hubs.li/Q030nbZ-0 🥂 Speed networking: very demure https://hubs.li/Q030n9jm0 🎤 Luma at the Industry Partner Showcase for the Patient Access Collaborative https://hubs.li/Q030ncW00 📺 Nassar Nizami, Chief Information Officer at Exact Sciences, discusses boosting patient adherence https://hubs.li/Q030nc-D0 🎞️ Your top 5 videos of 2025 https://hubs.li/Q030nhBX0 🏃 Impressively fast https://hubs.li/Q030nhWt0 ⚙️ Workflow automations https://hubs.li/Q030nh3Z0 🚨 Top three reasons to manually call patients https://hubs.li/Q030nc6m0 ❄️ A holiday greeting from Luma's CEO and CTO, co-founders Adnan Iqbal and Aditya Bansod //https://lnkd.in/eTEjq88A 📊 Mark Galea, Vice President and CIO at Willis Knighton Health to share at #HIMSS25 on data analytics and governance https://hubs.li/Q030njhK0 Pic: Stellar group shot from the eCW Executive Summit 2024. Let's GOOO! Casey Clark Haley Cullen Angela Matvay Nathan Robinson Emily Smythe Humair Burney Kelsy Black Kelly Scott Vonda Martin Shawn Ferger Medhavi Jogi, MD, ECNU Christina Boddy Aditya Bansod NANCY GOLDBRANSON Brittany Texidor, MBA Amaya Gonzalez Mariana D. Adnan Iqbal Who else was there? Tag them in the comments! We'll see you next week for our last Luma Friday recap of 2024 👋

❄️ A holiday message for you from Luma's CEO and CTO, co-founders Adnan Iqbal and Aditya Bansod: