Reimagine patient experiences and optimize healthcare contact center operations with AI. Discover how healthcare leaders are leveraging AI-driven solutions to: ✅ Enhance operational efficiency ✅ Improve agent performance ✅ Deliver exceptional patient satisfaction Explore the insights today! https://lnkd.in/gW8UfUF2
Observe.AI
Software Development
Redwood City, California 68,498 followers
The AI platform for contact centers
About us
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.
- Website
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https://observe.ai
External link for Observe.AI
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Redwood City, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Machine Learning, Artificial Intelligence, Conversation Intelligence, Contact Center Quality Assurance, Call Center Quality Assurance, Speech Analytics, and Agent Performance & Coaching
Locations
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Primary
275 Shoreline Dr
Redwood City, California 94065, US
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San Francisco, California 94105, US
Employees at Observe.AI
Updates
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Happy Holidays from Observe.AI! 🎄✨ As the year winds down, we’re filled with gratitude for our incredible customers, partners, and team. Thank you for making 2024 a year of innovation, growth, and better conversations! Here’s to a joyful holiday season and an exciting 2025 ahead. Stay warm, stay connected, and let’s continue making every interaction count.
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The future of healthcare contact centers starts here. 🚀 In this exclusive webinar, gain actionable insights from industry experts on how AI is transforming contact center operations in healthcare. You'll uncover strategies to: ✔️ Streamline workflows ✔️ Ensure compliance ✔️ Deliver patient-centered care at scale Ready to take your operations to the next level? Watch the webinar on-demand. https://lnkd.in/gd9URnfg
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Holiday cheer starts with quality conversations! 🎁 Empower your team to connect, engage, and delight customers with Observe.AI. Let’s make this season merry and bright, one conversation at a time. #AskObserve https://lnkd.in/g_5etbMZ
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Naughty or nice? 🎄 Post-Interaction AI from Observe.AI helps you uncover insights that matter: ✔️ Celebrate great performance. ✔️ Address challenges with precision. ✔️ Deliver holiday-worthy customer experiences. Find out who’s shining bright this season. #AskObserve https://lnkd.in/g_5etbMZ
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Maxor National Pharmacy Service is redefining patient care by making prescription access easier and faster! 💊 Through AI-powered solutions from Observe.AI, MaxorPlus streamlined its workflows, delivering seamless support and enhancing the overall patient experience. 🔍 Curious how they did it? Check out their success story now! 👇 https://lnkd.in/g4d2nWNd
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Cox Automotive Inc. Drives Excellence with Unified QA! 🚀 Managing customer experience across 13 brands and 2,000 agents is no small feat. By partnering with Observe.AI, Cox Automotive has standardized its Quality Assurance processes, leading to: ✅ Consistent Evaluations: A unified QA framework across all contact centers. 📈 Enhanced Performance: Over 90,000 evaluations monthly, providing deep insights for continuous improvement. 🌟 Improved Customer Experience: A 2–3% increase in QA scores, translating to better service. Discover how Cox Automotive achieved seamless customer experiences through QA unification. Read the full story here: https://lnkd.in/gyjrBqTr
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Deck the halls with calls that deliver joy! 🎄 With Observe.AI, your contact center can spread holiday cheer: ✨ Empower agents with real-time coaching. 🎁 Delight customers with exceptional service. 🚀 Drive results that make your season bright. Ready to elevate your calls? #AskObserve and let the magic begin! https://lnkd.in/g_5etbMZ
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Wrap up sales success this season with Real-Time AI! 🎁 From guiding agents on live calls to delivering insights that close deals faster, Observe.AI ensures your sales performance shines bright this holiday season. 🚀 Ready to hit your goals? 🎄 #AskObserve and let real-time AI do the heavy lifting! https://lnkd.in/g_5etbMZ
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The future of healthcare contact centers is here. 🩺 Discover the 3 game-changing trends shaping the industry in 2025, from AI-powered efficiencies to personalized patient experiences. 📈💡 Stay ahead of the curve and transform your contact center operations today. 👉 Read the full blog: https://lnkd.in/gxTixpAp
3 Healthcare Trends Affecting Contact Centers in 2025
observe.ai