Ovation

"Since using Ovation, we've had a direct line of communication to our customers. 10/10. Ovation has been a game changer at Hot Tongue Pizza and it has also upped our Google and Yelp reviews by almost 300%." - Alex Koons, Founder, Hot Tongue Pizza Grateful for Alex's kind words on the Pie 2 Pie Pizza Podcast, which we've recently begun sponsoring - check it out here: https://lnkd.in/gTdb3aws #guestfeedback #ovaiton #testimonialtuesdayonawednesday

So much of the guest experience is in the details - the little things that guests may not even notice, but feel the effects of. On this episode of Give an Ovation, Abney Harper shares how she has infused Prima Après with little touches that create wow moments for guests. Check out the full episode here: https://lnkd.in/e7KEavhf

One negative review can cost a brick-and-mortar business $300-$500. ‼️ ‼️ That’s why we’re proud to be partnered with Ovation, a leader in guest recovery and experience. Together, we’re empowering operators to turn challenging moments into opportunities for loyalty and growth. Here’s how the partnership works: 👉 Guests engage with Ovation tools on-site, rating their experience and providing feedback in real-time. 👉 Ovation enables business owners to recover unhappy guests instantly with SMS chat, redirecting negative experiences from online reviews. At the same time, they turn satisfied customers into loyal advocates with automated deals that encourage positive reviews. 👉 With Lunchbox’s Marketing CRM, operators can harness this rich data to keep guests returning and set up long-term customer relationships. Learn more about our partnerships + integrations here: https://bit.ly/49neDWv

"We recently overhauled our menu, and it was a direct result of thousands of data points from Ovation." - Etkin Tekin, Haven Hot Chicken In the last year, Etkin and Jason Sobocinski have grown the Haven Hot Chicken brand from 4 locations to 9, and shared some of their growth tips on this episode of the Give an Ovation podcast. They also talked to how the menu-level insights they received from Ovation helped them connect with guests and make their food even more havenly. 😇 Find the full episode here: https://lnkd.in/gmsyynr8 #TestimonialTuesday #GiveanOvation #RestaurantPodcast

Actionable insights at your fingertips. 🖐 We love The Great Greek Mediterranean Grill and are grateful to be a part of how they make decisions. Want insights like Robert Andersen? Check out https://bit.ly/3CMfBzn to learn about how we help inform restaurant operators. #GuestFeedback #TestimonialTwendesday

🚜✨ "I couldn’t break the rules of the restaurant industry because I didn’t know what they were." - Rick Malir, Founder of City Barbeque. Do we ever let our experience in an industry keep us from thinking outside the box? Sometimes, a fresh perspective is your biggest advantage. Rick’s journey from John Deere to BBQ proves that passion and boldness can create something extraordinary—rules or no rules. 🔥🍖 Check out the full episode here: https://bit.ly/3VvdDtR #RestaurantPodcast #GiveAnOvation #GuestExperience

✨ That's a wrap on RFDC 2024! We had a blast meeting everyone in Vegas, connecting over all things guest experience, and savoring some incredible food along the way with the team at Marqii. 🤝 🍽️ In addition to engaging sessions and an epic IV Therapy hospitality suite alongside Incentivio and TipHaus , we're bringing home fabulous memories, partnerships, and insights! 🎉 Here’s to keeping the guest experience a winning priority! 🎰 🙌 #RFDC2024 #GuestExperience #GuestRecovery

Proof that listening to your guests can transform your operations! 🙌 🥪 Deric Rosenbaum from Groucho's Deli shared how Ovation is helping them tackle issues fast and keep customers happy. Real-time insights, real-time impact. #GuestFeedback #TestimonialTuesday

👋 Hello from RFDC 2024 in Las Vegas! We’re here and ready to talk about all things guest feedback and growth. 🍔💬📈 Let’s connect—turn your guest feedback into a winning jackpot! 🎰🎉 Viva Ovation! 🙌 #RFDC2024 #GuestExperience #GuestRecovery #RestaurantFinanceandDevelopmentConference