VideoEngager Success story - BAC has been a VideoEngager customer for multiple years and are seeing an amazing ROI a result of our Video Chat Services: https://lnkd.in/gVEfx9kQ
Discover how BAC, the leading financial group in Central America, has revolutionized its customer experience by transitioning to the Genesys Cloud™ platform. This transformation has improved efficiency and productivity and enhanced how they connect with customers across six countries. Key highlight: 79 NPS and 85% FCR for video calls in Costa Rica With a life-centered approach, BAC is dedicated to being present for our clients in their most important moments, while also making things easier for our employees. Read the full story to see how @Genesys is paving the way for exceptional customer experiences! #CustomerExperience #DigitalTransformation #GenesysCloud #FinancialServices #Innovation #AI #VideoCalls #CustomerCentric #BAC