VideoEngager

🌟 Revolutionizing Customer Support: From AI Bots to Live Video Calls 🌟 We’re excited to announce a game-changing update to VideoEngager! Now, businesses can seamlessly escalate AI bot interactions to live video calls with human agents. This cutting-edge integration is designed to elevate customer experiences, enabling real-time, face-to-face support when it matters most. 💡 Key Features You’ll Love: ✅ Automated Video Call Setup: The AI bot manages video call requests effortlessly, no manual intervention needed. ✅ Real-Time Agent Availability Check: Ensures an agent is ready before the call begins, creating a smooth experience. ✅ Secure & Compliant Interactions: Fully authenticated and encrypted video calls for total peace of mind. ✅ Multilingual Support: Customizable user interface in multiple languages, including English and Arabic. This feature empowers businesses to provide personalized, secure, and efficient customer interactions, setting a new standard in customer engagement. 💬 Curious about how this works? Let's connect and explore how VideoEngager can transform your customer support strategy. #AI #VideoChat #CustomerExperience #VideoEngager #CXInnovation

VideoEngager Success story - BAC has been a VideoEngager customer for multiple years and are seeing an amazing ROI a result of our Video Chat Services: https://lnkd.in/gVEfx9kQ

Exciting News from VideoEngager! 🌟 We’re thrilled to announce that VideoEngager has launched UAE localization for Genesys deployments! As the ONLY video chat solution on Genesys that ensures data never leaves UAE boundaries, we provide unparalleled compliance with the region’s stringent data protection standards. This localization empowers businesses in the UAE to: ✅ Deliver secure, real-time video interactions ✅ Meet local regulatory and privacy requirements ✅ Enhance customer engagement with confidence With this breakthrough, we continue to pave the way for secure and seamless customer experiences. Ready to see the difference localized video chat can make for your Genesys contact center? Let’s connect! 🚀 #VideoEngager #Genesys #CustomerEngagement #VideoChat #UAECompliance #Localization

We’re thrilled to officially announce our partnership with Five9, a leader in intelligent cloud contact center solutions! Together, we’re revolutionizing customer engagement with groundbreaking Visual Sentiment Analysis technology, bringing unparalleled insights and personalized experiences to contact centers around the world. 🌍 With this partnership, VideoEngager integrates seamlessly with Five9 to empower businesses to: ✅ Enhance customer interactions through real-time sentiment detection ✅ Drive deeper emotional connections via visual communication ✅ Deliver next-level service, sales, and support experiences Our shared mission? To help businesses redefine the way they connect with their customers—through smarter, faster, and more human-centered technology. We’re proud to take this leap with Five9, combining their expertise in cloud contact centers with our peer-to-peer video chat and AI-powered solutions. 📢 Read more about how we’re transforming customer experiences in the full press release: https://lnkd.in/g2xe_qka Let’s innovate together! 💡 #CustomerExperience #VideoEngager #Five9 #Partnership #VisualSentimentAnalysis #CloudContactCenters

🚀 Exciting News from VideoEngager! 🚀 We’re thrilled to introduce Real-Time Visual Sentiment Analysis, our latest innovation in customer engagement technology! 🌟 Imagine having the ability to instantly gauge a customer's emotions during a live video interaction. With this feature, powered by cutting-edge AI, VideoEngager provides: ✅ Enhanced understanding of customer sentiment in real-time ✅ Actionable insights to improve interactions on the spot ✅ Stronger connections by tailoring responses based on emotional cues This game-changing tool empowers contact centers and sales teams to deliver more personalized, empathetic, and effective customer experiences. Check out this quick video to see how it works! 🎥👇 👉 https://lnkd.in/gY9C9Phe We’re proud to continue leading the way in revolutionizing video communication for businesses. What are your thoughts on the future of real-time sentiment analysis in customer engagement? Let us know in the comments! 💡 #VideoEngager #CustomerExperience #SentimentAnalysis #AI #Innovation

VideoEngager is excited to announce some new functionalities for the premier secure video chat product on the market. We have create some quick demo videos to showcase #AWS #Verint #kiosk #Video #Chat #secure AWS Transcription: https://lnkd.in/gPDvPk5E VideoEngager Kiosk Demo: https://lnkd.in/g5VfQsTi VideoEngager Verint Recording Transcription -  https://lnkd.in/g3frmpw3

VideoEngager helping #genesys customers boost their CX through the elite video engagement platform at #xperience 2024

VideoEngager is a proud sponsor at Genesys Xperience 2024 in Denver, CO. We are an Elite Level AppFoundry Partner. Please join us at our booth - BS30 to learn more about the leading video solution for contact centers! #Genesys #Xperience #Xperience2024 #videochat #video #CCAAS

VideoEngager will be presenting at the Verint Marketplace Partner Showcase May 22. Please join us to learn about the only P2P Video Chat solution on Verint. #video #verint #CCAAS

VideoEngager had an amazing time at the Genesys LATAM Partner Conference. We look forward to building on the new relationships we formed here! Thank you everyone for making this happen! #genesyscloud #genesys #latam #video #videochat