Bring the power of AI to help wrangle your helpdesk. With Wrangle’s new Auto-tagging, you can remove the guesswork by automatically tagging your inbound help requests. Fine-tune how tags are applied based on the specific language your team uses. https://hubs.ly/Q02-JDr30 #AI #helpdesk #ITSM
Wrangle
Software Development
Durham, North Carolina 1,101 followers
Wrangle is a modern ticketing and workflow platform built into Slack.
About us
Wrangle is a modern ticketing and workflow platform built into Slack. We make it easy for users to get help, ensure nothing falls through the cracks and show off how hard your team is working. Create and resolve tickets, ask for approvals, assign tasks, and get stuff done in chat—no more work lost in busy channels, no more nagging, and no need for heavy web apps.
- Industry
- Software Development
- Company size
- 2-10 employees
- Headquarters
- Durham, North Carolina
- Type
- Privately Held
- Founded
- 2020
- Specialties
- workflow automation and process automation
Locations
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Primary
Get directions
Durham, North Carolina, US
Employees at Wrangle
Updates
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🚨 CX teams: Wrangle those common customer requests and automatically turn Slack messages into transparent, trackable tickets. Get faster response times, increase customer satisfaction, and better visibility today. https://hubs.ly/Q02-JHNq0
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Your queue, your way. Wrangle's custom ticket statuses let you match your workflow to your unique business needs. #ticketing #ai #automation #helpdesk https://hubs.ly/Q02-JCfZ0
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Wrangle reposted this
Wonderful to catch up with Brett Hellman, a fellow founder of a Slack-first startup - Matter. It is always helpful to share war stories and ideas with other entrepreneurs, but to have another company right down the road that is growing within the Slack ecosystem is amazingly helpful. 🚀
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Wrangle reposted this
Excited to be at Agentforce World Tour in NYC with Salesforce and Slack. Hit us up if you are here!
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Wrangle reposted this
Looking forward to joining Brandon Tarr, MBA, Zach Hawtof, Hank Holiday, and Sara Dillon today to talk about Slack Updates from Dreamforce. There will be updates, there will be laughs, and there might just be AI. Basically everything you could want. Join us today at noon PT/ 3pm ET! https://lnkd.in/gzNj3P6B
Slack Updates announced at Dreamforce! | Slack Community
slackcommunity.com
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Everyone hates tickets. It is time for a modern way to help wrangle help requests. Meet people where they work with a conversational help desk. https://hubs.ly/Q02Vpp-Z0 #ai #ticketing #helpdesk #it #hr #cx
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🏷️ Auto-tagging = Effortless Ticket Categorization. Manually tagging each ticket can be time-consuming, prone to errors, and lead to poor decisions. With Wrangle’s new Auto-tagging, you can remove the guesswork and supercharge your agents by automatically tagging your inbound help requests. This means you can fine-tune how tags are applied based on the specific language your team or customers use, giving you a smarter, more efficient way to manage your tickets. https://hubs.ly/Q02VpHg60
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🦾 Huge Product Update: Automated Ticket Tags, Custom Statuses, and Reporting Upgrades! https://hubs.ly/Q02VpqtH0
🦾 Huge Product Update: Automated Ticket Tags, Custom Statuses, and Reporting Upgrades! | Wrangle Blog
wrangle.io