Amit Nagil’s Post

Facing Service Negligence from Airtel Air Fibre – Need Resolution I’ve been an Airtel fiber user for quite some time, but my recent experience has been highly disappointing. On 12th September 2024, my internet connection went down due to a faulty wire. Despite raising multiple service requests, no Airtel technician arrived to resolve the issue for 7 days. Out of frustration and urgency, I had to get the problem fixed on my own, paying ₹1000 to an external service provider. I emailed Airtel about this issue on 22nd September, requesting a waiver of 7 days down service, and a clarification on why their service team didn’t respond. Till now, I haven’t received a single reply or acknowledgment from their billing or customer service team. Each time I contact their customer care, I’m told the issue will be escalated and someone will call me, but I’m still waiting. Airtel, I expect better from such a reputed company. I hope someone from your team can address this matter at the earliest and provide a reasonable resolution. If anyone from the Airtel team is reading this, please reach out to me. This is not the level of service one expects after being a loyal customer. #Airtel #CustomerService #airfibre #UnresolvedIssue #NeedResolution

Frustrated with Airtel's Repeated Failures! As a loyal Airtel Xstream Fiber customer, I expect reliable service. Unfortunately, that hasn’t been the case. Over the past week, I’ve raised 4 complaints for the same internet issue. Despite multiple technician visits and false assurances from their team, the problem persists. Their process is flawed: 1️⃣ Complaints are closed without resolution. 2️⃣ Each time, I’m promised the issue won’t happen again, yet it does. 3️⃣ Compensation offered? A mere ₹26/day for downtime, while my business suffers lakhs in losses daily due to their unreliable service. This isn't just poor customer service—it’s negligence! airtel, Sunil Mittal, how can businesses depend on you with such a lack of accountability? #Airtel #CustomerExperience #BusinessImpact #InternetReliability #SunilMittal

Dear airtel do you really even mean when you say that the customer's issue will be resolved in the next 24-48 hours? What level of dignity have you maintained to address the concerns and solve the issues reported by customers? I have been following up for almost 2 months and it's been a month since I made a post on LinkedIn about the poor performance of your #airfiber service but still haven't got any resolution. With respect to my device shifting request, I received a call on 8th September and your agent informed me that my current #airfiber device will be suspended and a new device will be delivered to my updated address within the next 24-48 hours but nothing happened. Nobody called or informed me about anything. My old device is suspended and the new device not delivered yet. I am unable to access internet at all. Your staff are so unskilled that every time a new #CSR call has no clarity of a problem already reported multiple times before. Everyone simply created a Service Request and closed it without resolving the issue. Attached is the screenshot of all the service requests that were created but none of them addressed my concern or resolved the issue. Even your floor managers are such liars that they told me today to arrange for a callback but no-one called. Shikha Singhal, your floor manager informed me at 3:50 pm today that a callback will be arranged in the next 4 hours but I now realised that it was just an escape reason. Airtel Cares Refund my deposit of ₹2,500 for the device if you don't want to resume the services. #airtel #airfiber #dissatisfaction #poor_performance #bad_feedback #TRAI #airtel_5G

🚨 Attention airtel Broadband Users! 🚨 I'd like to share my recent experience with Airtel Broadband, and frankly, it's been a rollercoaster ride of frustration and disappointment. As someone who typically doesn't resort to airing grievances on social media, I find myself compelled to do so due to this exasperating experience. Here's a breakdown of my recent interactions: - On March 5th, I cleared my outstanding balance for the month of February, totalling ₹942. - The same day, I also raised a disconnection request for my broadband service. - Shortly after, on March 6th, I received a call from an Airtel representative persuading me to switch to safe custody, assuring me it was a complimentary service. - To my surprise, on March 20th, I received a bill amounting to ₹1490, despite my disconnection request. - In response, I raised concerns regarding the late fine and safe custody charges through the Thanks app on March 23rd. However, instead of receiving clarity and resolution, I found myself trapped in a frustrating loop of explanations and contradictory information. Eventually, on March 24th, I was asked to pay ₹670 as pro-rated charges from February 17th to March 6th, in order to settle the outstanding bill and proceed with the disconnection request.   Now, despite paying the requested amount, my account still shows ₹825 pending, and I've been inundated with over 10 calls from Airtel representatives, each providing different explanations and unable to provide a satisfactory breakdown of the pending amount.   With such a disheartening experience, I'm left questioning how airtel expects to retain its customers with such subpar service. My disconnection request remains unresolved, and I'm left wondering if I'll ever see a resolution. airtel, can you address these issues? Disconnection request id 10394452660   #Airtel #CustomerService #DisconnectionRequest #BillingIssues

Dear Airtel Team, I am writing to express my extreme dissatisfaction with the recent deterioration of Airtel's internet services. As a long-standing customer, I have consistently experienced subpar performance, frequent outages, and misleading promises. The recent incident of extended outage, slow speeds, false promises is unacceptable. It has severely disrupted my work, studies, and personal life. Despite numerous complaints and assurances from your customer service representatives, the issue persists. I am deeply concerned about the lack of transparency and accountability from your team. Your false promises and delayed resolutions are not only frustrating but also a breach of trust. I demand immediate action to rectify this issue and restore reliable internet services. I expect a prompt and effective solution, including compensation for the inconvenience caused. I hope this email serves as a wake-up call. If this issue is not resolved swiftly, I will be compelled to take further action, including switching to a more reliable service provider. Sincerely, Mr. Sarthak Gandhi

Dear Airtel Team, I am writing to express my extreme dissatisfaction with the recent deterioration of Airtel's internet services. As a long-standing customer, I have consistently experienced subpar performance, frequent outages, and misleading promises. The recent incident of extended outage, slow speeds, false promises is unacceptable. It has severely disrupted my work, studies, and personal life. Despite numerous complaints and assurances from your customer service representatives, the issue persists. I am deeply concerned about the lack of transparency and accountability from your team. Your false promises and delayed resolutions are not only frustrating but also a breach of trust. I demand immediate action to rectify this issue and restore reliable internet services. I expect a prompt and effective solution, including compensation for the inconvenience caused. I hope this email serves as a wake-up call. If this issue is not resolved swiftly, I will be compelled to take further action, including switching to a more reliable service provider. Sincerely, Mr. Sarthak Gandhi

Airtel's Poor and Pathetic Service It’s been 45 days since I ported my number to Airtel, and I’ve faced non-stop issues ever since. Despite numerous efforts, including over 50 emails, there has been no resolution. From delays in SIM card replacements to frequent data service disruptions, the problems persist. It's incredibly frustrating to be billed for services I haven't received, and repeated follow-ups with customer support have only added to the disappointment. Airtel, it’s time to address these issues and improve your service quality. #Airtel #PoorService #PatheticCustomerExperience #TelecomIssues #ServiceQuality #CustomerService #BillingProblems #MobileServices My Mobile Numbers: 9909504442, 7069086514

airtel Airtel Business I've been facing persistent issues with my Airtel Wifi connection for the past week. Despite multiple complaints and attempts to reach out to customer service and local engineers, the problem remains unresolved. The service quality post-installation has been extremely disappointing. What's worse, I am on a prepaid plan and despite Airtel's inability to provide a stable connection, they refuse to refund my amount. Their stance is that I either continue with subpar service or cancel without any reimbursement. As a customer who values reliable service, I find this situation unacceptable. I believe in holding service providers accountable for the quality they promise. Share your thoughts if you've faced similar challenges with Airtel or any other service provider. #CustomerExperience #AirtelWifi #ServiceQuality #CustomerService

Account number 7040785270 **Airtel: 3 Days Without Internet and Still No Resolution – Frustration and Harassment** It’s now the **3rd day without internet**, and despite multiple follow-ups with **Airtel**, I am still left without any resolution. I was promised that the issue would be fixed by **October 1st, 7:30 PM**, but here we are on **October 2nd**, and **no engineer has even visited** yet. The only thing I seem to be able to do as a customer is **call Airtel again and again**, only to get the same empty promises. When I requested the issue be escalated to a supervisor, **my call was abruptly disconnected** by customer service, with **no call back or follow-up**. I'm left wondering whether the call was intentionally ended because, in any other situation, I would expect at least a courtesy call back. Now, tomorrow is **October 2nd**, a **national holiday**, and I have serious doubts about whether my issue will be resolved then either. This means I will likely be going **4 days in a row without internet**, which is beyond unacceptable. What’s even more frustrating is that **Airtel didn’t take this long to set up my internet connection when I first subscribed**, but fixing an issue is taking far longer. The lack of accountability, customer care, and basic service delivery is absolutely infuriating. I expect much better from a company like Airtel, but so far all I’ve received is frustration and harassment. #Airtel #CustomerService #Frustration #NoInternet #Harassment #PoorService #Escalation #UnreliableService #ConsumerRights #Disappointed --- Feel free to make any additional tweaks, and this should convey your frustration clearly.

Account number 7040785270 **Airtel: 3 Days Without Internet and Still No Resolution – Frustration and Harassment** It’s now the **3rd day without internet**, and despite multiple follow-ups with **Airtel**, I am still left without any resolution. I was promised that the issue would be fixed by **October 1st, 7:30 PM**, but here we are on **October 2nd**, and **no engineer has even visited** yet. The only thing I seem to be able to do as a customer is **call Airtel again and again**, only to get the same empty promises. When I requested the issue be escalated to a supervisor, **my call was abruptly disconnected** by customer service, with **no call back or follow-up**. I'm left wondering whether the call was intentionally ended because, in any other situation, I would expect at least a courtesy call back. Now, tomorrow is **October 2nd**, a **national holiday**, and I have serious doubts about whether my issue will be resolved then either. This means I will likely be going **4 days in a row without internet**, which is beyond unacceptable. What’s even more frustrating is that **Airtel didn’t take this long to set up my internet connection when I first subscribed**, but fixing an issue is taking far longer. The lack of accountability, customer care, and basic service delivery is absolutely infuriating. I expect much better from a company like Airtel, but so far all I’ve received is frustration and harassment. #Airtel #CustomerService #Frustration #NoInternet #Harassment #PoorService #Escalation #UnreliableService #ConsumerRights #Disappointed