Benny Langstrom’s Post

Did you know that the key to transforming your customer relationships and skyrocketing your business growth could be hiding in your post-sale follow-up strategy? Here’s why it’s a game-changer: 1. **Building Bridges for Customer Loyalty**: Successful businesses see sales as just the beginning. Improving your post-sale follow-up can turn a one-time deal into the start of a loyal, long-term relationship by ensuring a seamless customer journey. 2. **The Feedback Loop**: Gathering and acting on customer feedback post-purchase not only highlights areas for improvement but also shows your customers that you value their input, enhancing their overall satisfaction and trust in your brand. 3. **Proactive Support Leads to Satisfaction**: By anticipating customer needs and providing resources or support even before they ask, you demonstrate a commitment to their success, significantly boosting customer satisfaction levels. Now, let’s bring automation and AI into the mix. Imagine leveraging AI to personalize follow-up communications or using automated systems to identify when a customer might need additional support based on their usage patterns. The potential to revolutionize customer experience is immense. How do you see AI and automation playing a role in enhancing your post-sale follow-up strategy? #CustomerSatisfaction #AI #BusinessGrowth

⛔ You are doing it wrong! - Handling every customer query individually - Spending hours moderating discussions and filtering content manually - Limiting customer support availability ✅ Here's what you can do: - Create an online community, allowing customers to support each other. This in turn reduces the need for direct support from your team. - Implement AI tools that can automatically flag inappropriate content, it saves time and ensures a consistent user experience. - Let AI handle common customer queries, providing instant responses 24/7 and reducing the workload on your support team. Not only does this enhance efficiency and customer satisfaction, but also enables businesses to operate more cost-effectively, driving long-term growth and sustainability📈 Achieve better results with lesser resources. Increased efficiency and customer satisfaction. Discover 👉 https://returning.ai/ #communitybuilding  #communityled #smallbusinessgrowth  #smallbusinesstips  #onlinecommunity 

𝙀𝙢𝙥𝙤𝙬𝙚𝙧 𝙮𝙤𝙪𝙧 𝙖𝙜𝙚𝙣𝙩𝙨 𝙩𝙤 𝙥𝙧𝙤𝙫𝙞𝙙𝙚 𝙚𝙭𝙘𝙚𝙥𝙩𝙞𝙤𝙣𝙖𝙡 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙬𝙞𝙩𝙝 𝙩𝙝𝙚 𝙧𝙞𝙜𝙝𝙩 𝙩𝙤𝙤𝙡𝙨. 𝙏𝙖𝙘𝙩𝙛𝙪𝙡’𝙨 𝙐𝙣𝙞𝙛𝙞𝙚𝙙 𝙄𝙣𝙗𝙤𝙭 𝙜𝙞𝙫𝙚𝙨 𝙖𝙜𝙚𝙣𝙩𝙨 𝙚𝙫𝙚𝙧𝙮𝙩𝙝𝙞𝙣𝙜 𝙩𝙝𝙚𝙮 𝙣𝙚𝙚𝙙 𝙩𝙤 𝙢𝙖𝙣𝙖𝙜𝙚 𝙢𝙪𝙡𝙩𝙞𝙥𝙡𝙚 𝙘𝙤𝙣𝙫𝙚𝙧𝙨𝙖𝙩𝙞𝙤𝙣𝙨 𝙨𝙚𝙖𝙢𝙡𝙚𝙨𝙨𝙡𝙮 𝙖𝙣𝙙 𝙚𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙩𝙡𝙮. 𝙃𝙚𝙧𝙚’𝙨 𝙝𝙤𝙬 𝙞𝙩 𝙝𝙚𝙡𝙥𝙨: 💬 𝗨𝗻𝗶𝗳𝗶𝗲𝗱 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Handle messages, calls, and chats from multiple channels in one easy-to-navigate inbox, reducing response time and improving customer satisfaction. 🔄 𝗦𝗺𝗼𝗼𝘁𝗵 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻𝘀: Easily transfer conversations between agents or teams, ensuring customers get the best support without repeating themselves. 📋 𝗤𝘂𝗶𝗰𝗸 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲: Save time with ready-to-use templates for common queries, so agents can focus on more complex customer needs. 🔍 𝗖𝗼𝗻𝘁𝗲𝘅𝘁 𝗮𝘁 𝗮 𝗴𝗹𝗮𝗻𝗰𝗲: With a clear view of all active conversations and past interactions, agents can deliver personalized service quickly and accurately. With Tactful, agents are more than just responders—they’re empowered problem solvers, equipped to handle any situation with confidence and efficiency. #CustomerService #CustomerExperience #ContactCentre #AI

🤝 Transforming Customer Engagement with Hera Agents 🕴 What about enchanting your customers 24x7? Whether it's answering questions about products and services, guiding customers through complex processes, or resolving common issues - Hera Agents handle everything with high efficiency and accuracy. 👍 Customers get their issues addressed immediately, without long wait times. This tremendously improves customer satisfaction! Some key ways Hera Agents benefit companies: 📱Customer Service - They take the load off human agents, providing round-the-clock support. This reduces resolution times and improves speed of response. 💡 Hyper-Personalization - Hera Agents get smarter over time. They understand individual customers and can offer tailored recommendations, personalized content and targeted deals. 🧑🏫 Self-Service - Complex tasks are simplified with step-by-step guidance from Hera Agents. This enhances the customer experience for common processes. 🕵️♂️ Proactive Engagement - Hera Agents can anticipate customer needs using predictive analytics. They proactively reach out at just the right time with helpful information. 📝 Feedback - Customers are prompted for feedback to continuously improve products/services based on real insights. 💻 Empowered by conversational AI and machine learning, Hera Agents seamlessly bridge customer communication across various channels, ensuring no customer feels left behind. Excited about this revolutionary approach to customer engagement? Feel free to reach out if you're curious about integrating Hera Agents into your customer service strategy. 💡 Join us in changing the game and creating a whole new AI playing field. #herabuild #heraagents #customerengagement #hyperpersonalization #ai

AI-Powered Customer Service: Enhancing Customer Satisfaction Customer service is the backbone of any successful business. It's the first point of contact for many customers and can significantly impact brand loyalty and reputation. In today's digital age, customers expect quick, efficient, and personalized service. This is where AI comes into play. AI-powered customer service solutions are revolutionizing the way businesses interact with their customers. Here's how: 24/7 Availability: AI-powered chatbots and virtual assistants can provide round-the-clock support, ensuring customers get help whenever they need it. Faster Response Times: AI can quickly analyze customer queries and provide instant solutions, reducing wait times and improving customer satisfaction. Personalized Service: AI algorithms can analyze customer data to offer tailored recommendations and solutions, enhancing the overall customer experience. Efficient Problem Solving: AI can identify and resolve common issues automatically, freeing up human agents to focus on more complex problems. Data-Driven Insights: AI can collect and analyze customer interactions to identify trends and patterns, enabling businesses to make data-driven decisions to improve their service. At Innovacio Technologies, we're passionate about leveraging AI to empower businesses and enhance customer experiences. Our AI-powered customer service solutions are designed to help you deliver exceptional service, increase customer satisfaction, and drive business growth. Contact us at hello@innovaciotech.com and on WhatsApp : +91-9007271601 Let's revolutionize your customer service together! 🚀 #AI #CustomerService #Innovation #DigitalTransformation #InnovacioTechnologies #AI, #ArtificialIntelligence, #MachineLearning, #DeepLearning, #FutureofAI, #Technology, #Innovation,

Real-time agent guidance is changing the contact center game. How? Here’s a quick breakdown. ⬇️ 1️⃣ Real-time guidance is an #AI-driven process that captures and analyzes customer interactions while they're happening 2️⃣ By identifying specific words, phrases, emotions, and more, the technology can deliver suggestions to the agent to better handle customer interactions 3️⃣ These suggestions, such as how to manage a vulnerable customer or what marketing offer to present, can improve customer satisfaction and overall #CX Head over to the CallMiner blog to learn more. https://lnkd.in/eKZmY4bw

👉 A Conversation About CSAT and AI Agents 👈 Mr Don : Morning Ms C! I’ve been hearing a lot about Customer Satisfaction Scores, or CSAT. Can you break it down for me? Ms Consigliere: Of course! CSAT measures how satisfied your customers are with your service. It’s crucial for understanding their experience. Mr D: Got it. But how do we actually calculate it? Ms C: It’s pretty simple! You typically ask customers to rate their satisfaction on a scale, like 1 to 5. Then, you take the percentage of customers who gave you the highest ratings. Mr D: Sounds straightforward. Why does it matter so much? Ms C: CSAT is linked to almost every other metric we  track, like Customer Effort Score and repurchase rate. Higher satisfaction usually means lower escalations and better loyalty. Mr D: That makes sense! What’s a good benchmark for CSAT scores? Ms C: Generally, a CSAT score of 80% or above is considered good, but it can vary by industry. It’s best to compare it to your competitors. Mr D: So how can my team quickly collect CSAT data? I don’t want it to slow down our service. Ms C: We could integrate an AI AGENT! We automate the process by asking for CSAT feedback at the end of every customer interaction. Mr D: How easy is it to set that up? Ms C: Very! You just need to create a flow on the  AI Agent  to send a quick survey link after conversations. It collects data in real-time without adding to your team’s workload. Mr D:  That sounds efficient! Anything else?              Ms C: We must analyse the data regularly! Look for trends, and adjust our  service based on customer feedback. It can lead to significant improvements. Mr D:  We must do this now. Let’s integrate an AI Agent to gather CSAT scores and enhance our  experience. Who shall we use?                                      Ms C: The easiest integration is with the chap writing about us Hi I'm Paolo James Bargellini - I help businesses integrate AI-powered Agents to cut support costs by up to 80% and handle up to 90% of inquiries automatically, providing 24/7 service in 130+ languages. Hit the 🔔 on my profile to get notifications #customerservice #customersupport #customerexperience #customerloyalty #aiagent

🛑 𝗦𝘁𝗼𝗽 𝗟𝗼𝘀𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘁𝗼 𝗦𝗹𝗼𝘄 𝗦𝗲𝗿𝘃𝗶𝗰𝗲. 𝗗𝗼 𝗧𝗵𝗶𝘀 𝗜𝗻𝘀𝘁𝗲𝗮𝗱! Is your customer service team overwhelmed with manual tasks? Handling inquiries and resolving issues manually is not only slow—it often leads to errors and dissatisfied customers. 💢 Here's the reality: Inefficient customer service processes result in delayed responses and increased errors. This often leaves customers unhappy, leads to negative reviews, and ultimately, lost business. But there’s a way out. Here’s how Voice AI can revolutionize your customer service: ✨ Automated Response Systems: Implement Voice AI to manage initial customer inquiries automatically. This system can handle common questions and issues instantly, reducing wait times and boosting customer satisfaction. ✨ Intelligent Call Routing: Use Voice AI to analyze incoming calls in real time and route them to the best-suited representative based on the issue's complexity or the customer's history. ✨ Real-Time Data Entry and Update: Integrate Voice AI systems for real-time data entry and updates during customer interactions. This minimizes errors from manual handling and keeps customer records accurate and up-to-date. Adopting these strategies will streamline your customer service, reduce errors, and keep your customers happy. How are you improving your customer service processes? Share your thoughts below! ⬇️⬇️ #customerservice #customerrelations #innovation #productivity #business #voiceai

😊😡 Give a damn about customer satisfaction in your business? Of course you do. So, why wait 6 months for the next NPS report to come out to find out whether your customers are unhappy or not? Enate's sentiment analysis AI gives you real time data on your customer's satisfaction levels, so you can tackle service issues as they arise. Enate users are: 📧 Analysing 30k emails every day for sentiment 🎯 Achieving 97% accuracy 🌎 Analyzing sentiment across 12 languages The best part? You just switch it on and we start measuring the sentiment for you. No MLOps required. Click the video to hear me explain how it all works ⬇️ #SentimentAnalysis #GenAI #SentimentAnalysisAI #CustomerSuccess

𝗔𝗿𝗲 𝘆𝗼𝘂 𝘂𝘀𝗶𝗻𝗴 𝗔𝗜 𝘁𝗼 𝗯𝘂𝗶𝗹𝗱 𝗹𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗼𝘆𝗮𝗹𝘁𝘆? AI-powered tools like chatbots and predictive analytics are transforming the way companies engage with their customers. But how do you harness these tools to create lasting connections that drive loyalty? From personalized experiences to real-time support, AI holds the key to keeping customers satisfied—and coming back for more. Want to know the strategies that can make a real difference in your customer service? Discover the top AI tools and tips that are shaping the future of customer loyalty. Click the link below to dive into our latest blog post! 🌐👇 https://hubs.li/Q02ThyPx0 #CustomerLoyalty #BusinessStrategy #AI