Tactful

Tactful

Technology, Information and Internet

Cambridge, Cambridgeshire 13,314 followers

AI-powered Cloud Contact Center Software for SMEs: Personalised, Scalable, and Easy to Implement

About us

Tactful AI is the next-generation Contact Centre as a Service (CCaaS) platform, designed specifically for SMEs in the EMEA region. Our powerful omnichannel solution enables businesses to manage, engage, and understand customer journeys through a single, unified interface. With Tactful AI, businesses can deliver seamless, personalised customer interactions, automate routine tasks, and provide intelligent routing. Our platform supports immediate setup, easy configuration, and scalability to meet growing business needs. The no-code AI and data-centric environment allows companies to respond to customer inquiries in any language, build tailored knowledge bases, and generate data-driven reports for continuous improvement. Our reusable Customer Experience (CX) blueprints and powerful no-code automation engine ensure rapid deployment and easy customisation, making advanced technology accessible to SMEs. Tactful AI’s partner-led approach leverages a network of trusted partners to deliver tailored solutions and ongoing support, ensuring that businesses receive the best tools and expertise available. We collaborate closely with our partners to provide comprehensive solutions that address the unique needs of each client. Our partners benefit from our advanced technology and support, enabling them to offer superior service and value to their customers. Together, we aim to drive innovation and excellence in customer engagement, helping businesses thrive in today’s competitive landscape. Tactful AI is dedicated to supporting operational excellence and creating the conditions for businesses to flourish.

Website
https://tactful.ai
Industry
Technology, Information and Internet
Company size
51-200 employees
Headquarters
Cambridge, Cambridgeshire
Type
Privately Held
Founded
2016
Specialties
Customer Engagement, Customer Experience, Omnichannel Communications, AI, Bot, CX Analytics, Contact Centre, and Helpdesk

Locations

Employees at Tactful

Updates

  • View organization page for Tactful, graphic

    13,314 followers

    The contact centre market is evolving fast. Will your portfolio sink or swim? Discover how to stay ahead in our exclusive webinar for Contact Centre Channel Partners, on 16th Jan 2025, at 11:00 AM London time. Discover the key disruptions shaping the contact centre industry, learn actionable strategies to adapt and stay competitive, explore how AI and automation can transform your offerings, and gain expert insights with answers to your questions in a live Q&A.

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  • View organization page for Tactful, graphic

    13,314 followers

    𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗪𝗵𝗮𝘁'𝘀 𝗡𝗲𝘄 𝗮𝘁 𝗧𝗮𝗰𝘁𝗳𝘂𝗹 𝗔𝗜 🚀 𝗪𝗲’𝘃𝗲 𝗷𝘂𝘀𝘁 𝗹𝗮𝘂𝗻𝗰𝗵𝗲𝗱 𝗲𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 designed to help your team work smarter, not harder. From 𝗲𝗻𝗵𝗮𝗻𝗰𝗶𝗻𝗴 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 to 𝗲𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗮𝗴𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝘀𝘂𝗽𝗲𝗿𝘃𝗶𝘀𝗼𝗿𝘀, our latest release is packed with features that make customer interactions smoother and more effective. 👉 Explore how these updates can 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝘆𝗼𝘂𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 and 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: https://lnkd.in/dAF96m-e #CustomerExperience #CX #ContactCenter #TactfulAI #ProductUpdate

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  • 𝗦𝗵𝗶𝗻𝗶𝗻𝗴 𝗮 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁 𝗼𝗻 𝗢𝘂𝗿 𝗧𝗮𝗰𝘁𝗳𝘂𝗹 𝗔𝗜 𝗛𝗲𝗿𝗼𝗲𝘀! 🎉 At Tactful AI, we believe in celebrating the incredible people who power our journey. This month, we’re thrilled to honor those whose passion and commitment uplift our entire team. 🌟 𝗛𝗲𝗿𝗼 𝗼𝗳 𝘁𝗵𝗲 𝗠𝗼𝗻𝘁𝗵: Jessica! 🌟 Your dedication and exceptional work have raised the bar. You inspire us to aim higher every day – thank you for your incredible contributions! 👏 𝗕𝗶𝗴 𝗮𝗽𝗽𝗹𝗮𝘂𝘀𝗲 𝗳𝗼𝗿 𝗼𝘂𝗿 𝗻𝗼𝗺𝗶𝗻𝗲𝗲𝘀 Asmaa & Ahmed! 👏 Your creativity and hard work have left a lasting mark. We’re so proud to have you on this journey with us! Let’s keep pushing boundaries, supporting each other, and making strides together. Here’s to many more wins and shared successes! 💪✨ #TeamTactful #EmployeeRecognition #TactfulAI #PX

  • View organization page for Tactful, graphic

    13,314 followers

    Kickstart Your Career in 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗤𝗔 with Tactful’s 𝗣𝗮𝗶𝗱 𝗜𝗻𝘁𝗲𝗿𝗻𝘀𝗵𝗶𝗽 𝗣𝗿𝗼𝗴𝗿𝗮𝗺! 🚀 We are thrilled to announce our 𝟮-𝗺𝗼𝗻𝘁𝗵 𝗽𝗮𝗶𝗱 #𝗶𝗻𝘁𝗲𝗿𝗻𝘀𝗵𝗶𝗽 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 in 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗤𝗔, designed to equip you with real-world skills, mentorship, and hands-on experience. Starting 1st December in Sheraton, Cairo (Hybrid). ✨ 🎯 𝗪𝗵𝘆 𝗝𝗼𝗶𝗻 𝗧𝗮𝗰𝘁𝗳𝘂𝗹'𝘀 𝗜𝗻𝘁𝗲𝗿𝗻𝘀𝗵𝗶𝗽? • Learn to design and maintain test suites for cutting-edge AI systems. • Collaborate in an Agile environment and master QA best practices. • Earn a stipend of 10,000 EGP during the program. 📢 𝗘𝗹𝗶𝗴𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Fresh graduates, available full-time, and eager to learn. 📝 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄: https://lnkd.in/dhYSSnZh Don’t miss this chance to grow with us—apply today! #QAInternship #TactfulAI #CareerOpportunity

  • View organization page for Tactful, graphic

    13,314 followers

    𝗦𝗵𝗶𝗻𝗶𝗻𝗴 𝗮 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁 𝗼𝗻 𝗢𝘂𝗿 𝗧𝗮𝗰𝘁𝗳𝘂𝗹 𝗔𝗜 𝗛𝗲𝗿𝗼𝗲𝘀! 🎉 At Tactful AI, we believe in celebrating the incredible people who power our journey. This month, we’re thrilled to honor those whose passion and commitment uplift our entire team. 🌟 𝗛𝗲𝗿𝗼 𝗼𝗳 𝘁𝗵𝗲 𝗠𝗼𝗻𝘁𝗵: Passant! 🌟 Your relentless drive for excellence and dedication set the bar high, and we’re inspired by your impact every day. Thank you for making a difference! 👏 𝗕𝗶𝗴 𝗮𝗽𝗽𝗹𝗮𝘂𝘀𝗲 𝗳𝗼𝗿 𝗼𝘂𝗿 𝗻𝗼𝗺𝗶𝗻𝗲𝗲𝘀 Aya and Zedan! 👏 Your hard work and talent have moved the needle, bringing fresh ideas and energy to our mission. We couldn’t be prouder to have you with us! Let’s keep pushing boundaries, supporting each other, and making strides together. Here’s to many more wins and shared successes! 💪✨ #TeamTactful #EmployeeRecognition #TactfulAI #PX

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    13,314 followers

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    Helping Contact Centres Boost Productivity, Reduce Stress, and Improve Customer Satisfaction | Follow for Actionable Insights on AI, Automation, and Employee Wellbeing

    💬 𝗟𝗲𝘁’𝘀 𝗳𝗮𝗰𝗲 𝗶𝘁; 𝗺𝗮𝗻𝘆 𝗰𝗵𝗮𝘁𝗯𝗼𝘁 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝗺𝗶𝘀𝘀 𝘁𝗵𝗲 𝗺𝗮𝗿𝗸, 𝗳𝗮𝗹𝗹𝗶𝗻𝗴 𝘀𝗵𝗼𝗿𝘁 𝗼𝗳 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗿𝗲𝗮𝗹 𝘃𝗮𝗹𝘂𝗲 𝘁𝗼 𝗯𝗼𝘁𝗵 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀. 𝖳𝗈𝗈 𝗈𝖿𝗍𝖾𝗇, 𝗍𝗁𝖾𝗌𝖾 𝖼𝗁𝖺𝗍𝖻𝗈𝗍𝗌 𝖼𝖺𝗇’𝗍 𝖿𝗎𝗅𝖿𝗂𝗅 𝖼𝗎𝗌𝗍𝗈𝗆𝖾𝗋 𝖾𝗑𝗉𝖾𝖼𝗍𝖺𝗍𝗂𝗈𝗇𝗌 𝖿𝗈𝗋 𝗂𝗇𝖿𝗈𝗋𝗆𝖺𝗍𝗂𝗈𝗇 𝗈𝗋 𝖺𝖼𝗍𝗂𝗈𝗇, 𝗅𝖾𝖺𝖽𝗂𝗇𝗀 𝗍𝗈 𝖿𝗋𝗎𝗌𝗍𝗋𝖺𝗍𝗂𝗈𝗇, 𝗋𝗂𝗌𝗄𝗂𝗇𝗀 𝖼𝗎𝗌𝗍𝗈𝗆𝖾𝗋 𝖼𝗁𝗎𝗋𝗇, 𝖺𝗇𝖽 𝖿𝖺𝗂𝗅𝗂𝗇𝗀 𝗍𝗈 𝖺𝖼𝗁𝗂𝖾𝗏𝖾 𝗍𝗁𝖾 𝖼𝗈𝗌𝗍 𝗌𝖺𝗏𝗂𝗇𝗀𝗌 𝗉𝗋𝗈𝗆𝗂𝗌𝖾𝖽 𝖻𝗒 𝗌𝖾𝗋𝗏𝗂𝖼𝖾 𝖺𝗎𝗍𝗈𝗆𝖺𝗍𝗂𝗈𝗇. 𝖡𝗎𝗍 𝗂𝗍 𝖽𝗈𝖾𝗌𝗇’𝗍 𝗁𝖺𝗏𝖾 𝗍𝗈 𝖻𝖾 𝗍𝗁𝗂𝗌 𝗐𝖺𝗒. 𝖠𝗍 Tactful, 𝗐𝖾 𝖻𝖾𝗅𝗂𝖾𝗏𝖾 𝗂𝗇 𝖼𝗋𝖾𝖺𝗍𝗂𝗇𝗀 𝗂𝗇𝗍𝖾𝗅𝗅𝗂𝗀𝖾𝗇𝗍, 𝗉𝗎𝗋𝗉𝗈𝗌𝖾𝖿𝗎𝗅 𝖼𝗁𝖺𝗍𝖻𝗈𝗍𝗌 𝗍𝗁𝖺𝗍 𝗀𝖾𝗇𝗎𝗂𝗇𝖾𝗅𝗒 𝗌𝗎𝗉𝗉𝗈𝗋𝗍 𝖼𝗎𝗌𝗍𝗈𝗆𝖾𝗋 𝗃𝗈𝗎𝗋𝗇𝖾𝗒𝗌 𝖺𝗇𝖽 𝖾𝗇𝗁𝖺𝗇𝖼𝖾 𝖻𝗎𝗌𝗂𝗇𝖾𝗌𝗌 𝗈𝗎𝗍𝖼𝗈𝗆𝖾𝗌. 𝖧𝖾𝗋𝖾 𝖺𝗋𝖾 𝖿𝗂𝗏𝖾 𝖾𝗌𝗌𝖾𝗇𝗍𝗂𝖺𝗅 𝗉𝗈𝗂𝗇𝗍𝗌 𝗍𝗈 𝖿𝗈𝖼𝗎𝗌 𝗈𝗇 𝗐𝗁𝖾𝗇 𝖻𝗎𝗂𝗅𝖽𝗂𝗇𝗀 𝖺 𝖼𝗁𝖺𝗍𝖻𝗈𝗍 𝗍𝗁𝖺𝗍 𝗐𝗈𝗋𝗄𝗌: 1️⃣ 𝗨𝘀𝗲 𝗖𝗮𝘀𝗲𝘀: 𝖣𝖾𝖿𝗂𝗇𝖾 𝖼𝗅𝖾𝖺𝗋, 𝗌𝗉𝖾𝖼𝗂𝖿𝗂𝖼 𝗌𝖼𝖾𝗇𝖺𝗋𝗂𝗈𝗌 𝗐𝗁𝖾𝗋𝖾 𝖺 𝖼𝗁𝖺𝗍𝖻𝗈𝗍 𝖺𝖽𝖽𝗌 𝗏𝖺𝗅𝗎𝖾. 𝖳𝗁𝖾 𝖼𝗅𝖾𝖺𝗋𝖾𝗋 𝗍𝗁𝖾 𝗎𝗌𝖾 𝖼𝖺𝗌𝖾, 𝗍𝗁𝖾 𝗆𝗈𝗋𝖾 𝗍𝖺𝗋𝗀𝖾𝗍𝖾𝖽 𝖺𝗇𝖽 𝖾𝖿𝖿𝖾𝖼𝗍𝗂𝗏𝖾 𝗍𝗁𝖾 𝗌𝗈𝗅𝗎𝗍𝗂𝗈𝗇. 2️⃣ 𝗗𝗮𝘁𝗮: 𝖱𝖾𝗅𝗂𝖺𝖻𝗅𝖾, 𝗁𝗂𝗀𝗁-𝗊𝗎𝖺𝗅𝗂𝗍𝗒 𝖽𝖺𝗍𝖺 𝗂𝗌 𝖾𝗌𝗌𝖾𝗇𝗍𝗂𝖺𝗅 𝖿𝗈𝗋 𝗍𝗁𝖾 𝖼𝗁𝖺𝗍𝖻𝗈𝗍 𝗍𝗈 𝗎𝗇𝖽𝖾𝗋𝗌𝗍𝖺𝗇𝖽 𝖼𝗎𝗌𝗍𝗈𝗆𝖾𝗋 𝗂𝗇𝗍𝖾𝗇𝗍 𝖺𝗇𝖽 𝗉𝗋𝗈𝗏𝗂𝖽𝖾 𝖺𝖼𝖼𝗎𝗋𝖺𝗍𝖾 𝗋𝖾𝗌𝗉𝗈𝗇𝗌𝖾𝗌. 𝖶𝗂𝗍𝗁𝗈𝗎𝗍 𝗂𝗍, 𝗂𝗇𝗍𝖾𝗋𝖺𝖼𝗍𝗂𝗈𝗇𝗌 𝗐𝗂𝗅𝗅 𝗅𝖺𝖼𝗄 𝗋𝖾𝗅𝖾𝗏𝖺𝗇𝖼𝖾. 3️⃣ 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀: 𝖳𝗈 𝗈𝖿𝖿𝖾𝗋 𝗆𝖾𝖺𝗇𝗂𝗇𝗀𝖿𝗎𝗅 𝗌𝗈𝗅𝗎𝗍𝗂𝗈𝗇𝗌, 𝖺 𝖼𝗁𝖺𝗍𝖻𝗈𝗍 𝗆𝗎𝗌𝗍 𝖼𝗈𝗇𝗇𝖾𝖼𝗍 𝗌𝖾𝖺𝗆𝗅𝖾𝗌𝗌𝗅𝗒 𝗐𝗂𝗍𝗁 𝖾𝗑𝗂𝗌𝗍𝗂𝗇𝗀 𝗌𝗒𝗌𝗍𝖾𝗆𝗌, 𝖾𝗇𝖺𝖻𝗅𝗂𝗇𝗀 𝗂𝗍 𝗍𝗈 𝖺𝖼𝖼𝖾𝗌𝗌 𝖺𝗇𝖽 𝖺𝖼𝗍 𝗈𝗇 𝗋𝖾𝖺𝗅-𝗍𝗂𝗆𝖾 𝗂𝗇𝖿𝗈𝗋𝗆𝖺𝗍𝗂𝗈𝗇. 4️⃣ 𝗘𝘀𝗰𝗮𝗹𝗮𝘁𝗶𝗼𝗻: 𝖭𝗈𝗍 𝖾𝗏𝖾𝗋𝗒 𝗂𝗌𝗌𝗎𝖾 𝖼𝖺𝗇 𝗈𝗋 𝗌𝗁𝗈𝗎𝗅𝖽 𝖻𝖾 𝗋𝖾𝗌𝗈𝗅𝗏𝖾𝖽 𝖻𝗒 𝖺 𝖻𝗈𝗍. 𝖤𝗇𝗌𝗎𝗋𝖾 𝗍𝗁𝖾𝗋𝖾’𝗌 𝖺 𝗌𝗆𝗈𝗈𝗍𝗁 𝗁𝖺𝗇𝖽𝗈𝗏𝖾𝗋 𝗍𝗈 𝗁𝗎𝗆𝖺𝗇 𝖺𝗀𝖾𝗇𝗍𝗌 𝗐𝗁𝖾𝗇 𝗇𝖾𝖾𝖽𝖾𝖽 𝗍𝗈 𝗆𝖺𝗂𝗇𝗍𝖺𝗂𝗇 𝗁𝗂𝗀𝗁-𝗊𝗎𝖺𝗅𝗂𝗍𝗒 𝗌𝖾𝗋𝗏𝗂𝖼𝖾. 5️⃣ 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 𝖢𝗁𝖺𝗍𝖻𝗈𝗍𝗌 𝗌𝗁𝗈𝗎𝗅𝖽 𝖻𝖾 𝗂𝗇𝗍𝗎𝗂𝗍𝗂𝗏𝖾 𝖺𝗇𝖽 𝖾𝗇𝗀𝖺𝗀𝗂𝗇𝗀. 𝖠 𝗐𝖾𝗅𝗅-𝖽𝖾𝗌𝗂𝗀𝗇𝖾𝖽 𝖾𝗑𝗉𝖾𝗋𝗂𝖾𝗇𝖼𝖾 𝖾𝗇𝗌𝗎𝗋𝖾𝗌 𝖼𝗎𝗌𝗍𝗈𝗆𝖾𝗋𝗌 𝖿𝖾𝖾𝗅 𝗁𝖾𝖺𝗋𝖽, 𝗇𝗈𝗍 𝖿𝗋𝗎𝗌𝗍𝗋𝖺𝗍𝖾𝖽. 𝖡𝗒 𝖺𝖽𝖽𝗋𝖾𝗌𝗌𝗂𝗇𝗀 𝗍𝗁𝖾𝗌𝖾 𝗄𝖾𝗒 𝗉𝗈𝗂𝗇𝗍𝗌, 𝖼𝗈𝗆𝗉𝖺𝗇𝗂𝖾𝗌 𝖼𝖺𝗇 𝖽𝖾𝗉𝗅𝗈𝗒 𝖼𝗁𝖺𝗍𝖻𝗈𝗍𝗌 𝗍𝗁𝖺𝗍 𝗇𝗈𝗍 𝗈𝗇𝗅𝗒 𝗆𝖾𝖾𝗍 𝖼𝗎𝗌𝗍𝗈𝗆𝖾𝗋 𝗇𝖾𝖾𝖽𝗌 𝖻𝗎𝗍 𝖺𝗅𝗌𝗈 𝗌𝗎𝗉𝗉𝗈𝗋𝗍 𝖻𝗋𝗈𝖺𝖽𝖾𝗋 𝖻𝗎𝗌𝗂𝗇𝖾𝗌𝗌 𝗀𝗈𝖺𝗅𝗌. #CustomerService #ContactCentre #AI #Chatbot

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    🎉 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗡𝗲𝘄𝘀!   We’re thrilled to unveil our 𝗻𝗲𝘄 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 & 𝗿𝗲𝗳𝗿𝗲𝘀𝗵𝗲𝗱 𝗯𝗿𝗮𝗻𝗱 at Tactful AI! 🥳🎉 This isn’t just a fresh look—it’s a showcase of the 𝗽𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 and 𝗿𝗲𝗮𝗹-𝘄𝗼𝗿𝗹𝗱 𝘂𝘀𝗲 𝗰𝗮𝘀𝗲𝘀 that Tactful AI offers to 𝗲𝗹𝗲𝘃𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 and 𝗯𝗼𝗼𝘀𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻. 🚀   Discover how our platform can help you streamline your operations, deliver better experiences, and drive real results.   Want to see how Tactful AI can transform your customer service? 𝗩𝗶𝘀𝗶𝘁 𝗼𝘂𝗿 𝗻𝗲𝘄 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 and 𝗯𝗼𝗼𝗸 𝗮 𝗱𝗲𝗺𝗼 𝘁𝗼𝗱𝗮𝘆! 👉 https://tactful.ai/   #AI #CustomerExperience #CX #CustomerService #TactfulAI #BrandRefresh

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    𝙀𝙢𝙥𝙤𝙬𝙚𝙧 𝙮𝙤𝙪𝙧 𝙖𝙜𝙚𝙣𝙩𝙨 𝙩𝙤 𝙥𝙧𝙤𝙫𝙞𝙙𝙚 𝙚𝙭𝙘𝙚𝙥𝙩𝙞𝙤𝙣𝙖𝙡 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙬𝙞𝙩𝙝 𝙩𝙝𝙚 𝙧𝙞𝙜𝙝𝙩 𝙩𝙤𝙤𝙡𝙨. 𝙏𝙖𝙘𝙩𝙛𝙪𝙡’𝙨 𝙐𝙣𝙞𝙛𝙞𝙚𝙙 𝙄𝙣𝙗𝙤𝙭 𝙜𝙞𝙫𝙚𝙨 𝙖𝙜𝙚𝙣𝙩𝙨 𝙚𝙫𝙚𝙧𝙮𝙩𝙝𝙞𝙣𝙜 𝙩𝙝𝙚𝙮 𝙣𝙚𝙚𝙙 𝙩𝙤 𝙢𝙖𝙣𝙖𝙜𝙚 𝙢𝙪𝙡𝙩𝙞𝙥𝙡𝙚 𝙘𝙤𝙣𝙫𝙚𝙧𝙨𝙖𝙩𝙞𝙤𝙣𝙨 𝙨𝙚𝙖𝙢𝙡𝙚𝙨𝙨𝙡𝙮 𝙖𝙣𝙙 𝙚𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙩𝙡𝙮. 𝙃𝙚𝙧𝙚’𝙨 𝙝𝙤𝙬 𝙞𝙩 𝙝𝙚𝙡𝙥𝙨: 💬 𝗨𝗻𝗶𝗳𝗶𝗲𝗱 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Handle messages, calls, and chats from multiple channels in one easy-to-navigate inbox, reducing response time and improving customer satisfaction. 🔄 𝗦𝗺𝗼𝗼𝘁𝗵 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻𝘀: Easily transfer conversations between agents or teams, ensuring customers get the best support without repeating themselves. 📋 𝗤𝘂𝗶𝗰𝗸 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲: Save time with ready-to-use templates for common queries, so agents can focus on more complex customer needs. 🔍 𝗖𝗼𝗻𝘁𝗲𝘅𝘁 𝗮𝘁 𝗮 𝗴𝗹𝗮𝗻𝗰𝗲: With a clear view of all active conversations and past interactions, agents can deliver personalized service quickly and accurately. With Tactful, agents are more than just responders—they’re empowered problem solvers, equipped to handle any situation with confidence and efficiency. #CustomerService #CustomerExperience #ContactCentre #AI

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    𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗮𝘁 𝗧𝗮𝗰𝘁𝗳𝘂𝗹 𝗔𝗜! 🎉 We are thrilled to recognise our outstanding team members for their exceptional performance and dedication. 🌟 𝗖𝗼𝗻𝗴𝗿𝗮𝘁𝘂𝗹𝗮𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 Michael, our 𝗛𝗲𝗿𝗼 𝗼𝗳 𝘁𝗵𝗲 𝗠𝗼𝗻𝘁𝗵, and Nada, our 𝗛𝗲𝗿𝗼 𝗼𝗳 𝘁𝗵𝗲 𝗤𝘂𝗮𝗿𝘁𝗲𝗿! Your hard work and passion for delivering excellence inspire us all. 𝗔 𝘀𝗽𝗲𝗰𝗶𝗮𝗹 𝘀𝗵𝗼𝘂𝘁𝗼𝘂𝘁 also goes to our incredible nominees: Ann and Ahmed Your contributions have made a significant impact, and we are proud to have you on our team. 👏 Let’s continue to aim high and support each other in driving innovation and success! 💪 #TeamTactful #EmployeeRecognition #TactfulAI #PX

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    𝙀𝙢𝙥𝙤𝙬𝙚𝙧𝙚𝙙 𝙨𝙪𝙥𝙚𝙧𝙫𝙞𝙨𝙤𝙧𝙨 𝙖𝙧𝙚 𝙩𝙝𝙚 𝙠𝙚𝙮 𝙩𝙤 𝙨𝙚𝙖𝙢𝙡𝙚𝙨𝙨 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨. 𝙒𝙞𝙩𝙝 𝙩𝙝𝙚 𝙧𝙞𝙜𝙝𝙩 𝙩𝙤𝙤𝙡𝙨, 𝙩𝙝𝙚𝙮 𝙘𝙖𝙣 𝙚𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙩𝙡𝙮 𝙢𝙖𝙣𝙖𝙜𝙚 𝙩𝙚𝙖𝙢𝙨, 𝙚𝙣𝙨𝙪𝙧𝙚 𝙦𝙪𝙖𝙡𝙞𝙩𝙮, 𝙖𝙣𝙙 𝙧𝙚𝙨𝙥𝙤𝙣𝙙 𝙦𝙪𝙞𝙘𝙠𝙡𝙮 𝙩𝙤 𝙙𝙮𝙣𝙖𝙢𝙞𝙘 𝙨𝙞𝙩𝙪𝙖𝙩𝙞𝙤𝙣𝙨. 𝙃𝙚𝙧𝙚’𝙨 𝙝𝙤𝙬: ✅ 𝗥𝗲𝗮𝗹-𝘁𝗶𝗺𝗲 𝘃𝗶𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Monitor ongoing interactions across channels, giving you a clear overview of agent performance and customer needs. ✅ 𝗘𝗳𝗳𝗼𝗿𝘁𝗹𝗲𝘀𝘀 𝗿𝗲𝗮𝘀𝘀𝗶𝗴𝗻𝗺𝗲𝗻𝘁: Quickly allocate tasks or reassign conversations to the right agents or teams, ensuring no customer is left waiting. ✅ 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀: Organize workgroups, monitor handover states, and access conversations with a single click, all from one intuitive dashboard. ✅ 𝗗𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀: Access insights to optimize team productivity and service quality. Supervisors shouldn’t just manage; they should lead. Tactful provides them the tools to do just that, ensuring every customer interaction is handled carefully and efficiently. #CustomerService #ContactCentre #AI #CustomerExperience

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Funding

Tactful 1 total round

Last Round

Convertible note

US$ 200.0K

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