Tactful’s Post

Real-time agent guidance is changing the contact center game and CallMiner has been doing it since 2012!! How? Here’s a quick breakdown. ⬇️ 1️⃣ Real-time guidance is an #AI-driven process that captures and analyzes customer interactions while they're happening 2️⃣ By identifying specific words, phrases, emotions, and more, the technology can deliver suggestions to the agent to better handle customer interactions 3️⃣ These suggestions, such as how to manage a vulnerable customers or what marketing offer to present, can improve customer satisfaction and overall #CX Head over to the CallMiner blog to learn more.

In today’s fast-paced world, customer expectations are higher than ever. Offering round-the-clock support can make all the difference in creating loyal, satisfied clients. 💬 Did you know 73% of customers prefer brands that offer 24/7 availability? Businesses that invest in 24/7 support see: 🔄 20% increase in client retention 💡 40% reduction in customer churn 📈 30% boost in satisfaction scores As the demand for continuous support grows, AI-driven solutions like chatbots are leading the way in delivering personalized, real-time assistance. By 2025, 85% of interactions will be AI-managed. Are you ready for the future of customer support? #CustomerExperience #CustomerSupport #24x7Support #AI #BusinessGrowth #ClientRetention

Real-time agent guidance is changing the contact center game. How? Here’s a quick breakdown. ⬇️ 1️⃣ Real-time guidance is an #AI-driven process that captures and analyzes customer interactions while they're happening 2️⃣ By identifying specific words, phrases, emotions, and more, the technology can deliver suggestions to the agent to better handle customer interactions 3️⃣ These suggestions, such as how to manage a vulnerable customer or what marketing offer to present, can improve customer satisfaction and overall #CX Head over to the CallMiner blog to learn more. https://lnkd.in/eKZmY4bw

⏱️ 𝗬𝗼𝘂𝗿 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝘁𝗶𝗺𝗲 𝗰𝗼𝘂𝗹𝗱 𝗺𝗮𝗸𝗲 𝗼𝗿 𝗯𝗿𝗲𝗮𝗸 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗼𝘆𝗮𝗹𝘁𝘆. 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗿𝗲𝗮𝗱𝘆 𝘁𝗼 𝗶𝗺𝗽𝗿𝗼𝘃𝗲? 🔄 𝘐𝘯 𝘵𝘰𝘥𝘢𝘺'𝘴 𝘧𝘢𝘴𝘵-𝘱𝘢𝘤𝘦𝘥 𝘥𝘪𝘨𝘪𝘵𝘢𝘭 𝘸𝘰𝘳𝘭𝘥, 𝘳𝘦𝘴𝘱𝘰𝘯𝘴𝘦 𝘵𝘪𝘮𝘦 𝘪𝘴𝘯'𝘵 𝘫𝘶𝘴𝘵 𝘢 𝘮𝘦𝘵𝘳𝘪𝘤. 𝘐𝘵'𝘴 𝘢 𝘮𝘢𝘬𝘦-𝘰𝘳-𝘣𝘳𝘦𝘢𝘬 𝘧𝘢𝘤𝘵𝘰𝘳 𝘧𝘰𝘳 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯. When your team responds quickly, customers feel valued. But how can you enhance this crucial aspect? 🤔 𝗔𝗜 𝗶𝘀 𝘁𝗵𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻! 🤖 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝘆 ✅ 𝗜𝗻𝘀𝘁𝗮𝗻𝘁 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀: AI powered chatbots handle common queries like  password resets and order tracking. This frees human agents to tackle complex issues. ✅ 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗪𝗼𝗿𝗸𝗹𝗼𝗮𝗱: Automation means fewer repetitive tasks for your team. They can focus on problem-solving and empathy. ✅ 𝗠𝗲𝗮𝘀𝘂𝗿𝗮𝗯𝗹𝗲 𝗜𝗺𝗽𝗮𝗰𝘁: Track metrics like response time and customer satisfaction before and after AI implementation to see the difference. 𝗔𝘃𝗲𝗿𝗮𝗴𝗲 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝘁𝗶𝗺𝗲𝘀 𝘃𝗮𝗿𝘆 𝗯𝘆 𝗰𝗵𝗮𝗻𝗻𝗲𝗹 📧 𝗘𝗺𝗮𝗶𝗹: 12 to 24 hours 💬 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁: 3 to 5 minutes 📱 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮: Within 1 hour 📞 𝗣𝗵𝗼𝗻𝗲 𝗖𝗮𝗹𝗹𝘀: Immediate is ideal In some industries, like finance, response times can be as fast as 39 seconds! Improving your response time can boost customer loyalty and business outcomes. 𝗪𝗮𝗻𝘁 𝘁𝗼 𝘀𝗲𝗲 𝗵𝗼𝘄 𝗔𝗜 𝗰𝗮𝗻 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲? 𝗟𝗲𝘁'𝘀 𝗰𝗵𝗮𝘁! 🤝 ✅ 𝗗𝗼𝗻'𝘁 𝗳𝗼𝗿𝗴𝗲𝘁 𝘁𝗼: 👉 ♻️ 𝗥𝗲𝗽𝗼𝘀𝘁 to spread the knowledge❗️ 👉 🏷️ 𝗦𝗮𝘃𝗲 this post for future reference 👉 𝗙𝗼𝗹𝗹𝗼𝘄 Benny Langstrom and hit the 🔔 to catch my posts. #CustomerService #AI #BusinessSuccess

𝗛𝗼𝘄 𝘁𝗼 𝗢𝘃𝗲𝗿𝗰𝗼𝗺𝗲 𝗟𝗶𝗺𝗶𝘁𝗲𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗛𝗼𝘂𝗿𝘀 𝗮𝗻𝗱 𝗪𝗶𝗻 𝗕𝗮𝗰𝗸 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 ✨ Are you losing customers because they can’t find help when they need it most? Keeping salespeople available 24/7 is really expensive, I get it. But not having that support can cost you customers and send them to your competitors. 👋 However, doing nothing in this scenario can really harm your business. It erodes trust and loyalty with your customers. Here's a simple solution: use Voice AI to enhance your customer support. With Voice AI, you can offer: 🎉 Immediate Answers: Quickly respond to customer queries, cutting down wait times and boosting satisfaction. 🎉 24/7 Availability: Keep your support open all day and night, so customers get help anytime they need it. 🎉 Multilingual Support: Speak your customers' language, reaching a wider audience. 🎉 Scalable Engagement: Manage large volumes of inquiries at once, maintaining consistent service even during busy periods. By integrating Voice AI, you ensure that no customer question ever goes unanswered. This not only enhances customer satisfaction but also strengthens their trust in your reliability. How have you managed limited availability in customer support before? Share your experiences below! ⬇⬇ #customersupport #customerrelations #customerexperience #sales #business #voiceai

🛑 𝗦𝘁𝗼𝗽 𝗟𝗼𝘀𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘁𝗼 𝗦𝗹𝗼𝘄 𝗦𝗲𝗿𝘃𝗶𝗰𝗲. 𝗗𝗼 𝗧𝗵𝗶𝘀 𝗜𝗻𝘀𝘁𝗲𝗮𝗱! Is your customer service team overwhelmed with manual tasks? Handling inquiries and resolving issues manually is not only slow—it often leads to errors and dissatisfied customers. 💢 Here's the reality: Inefficient customer service processes result in delayed responses and increased errors. This often leaves customers unhappy, leads to negative reviews, and ultimately, lost business. But there’s a way out. Here’s how Voice AI can revolutionize your customer service: ✨ Automated Response Systems: Implement Voice AI to manage initial customer inquiries automatically. This system can handle common questions and issues instantly, reducing wait times and boosting customer satisfaction. ✨ Intelligent Call Routing: Use Voice AI to analyze incoming calls in real time and route them to the best-suited representative based on the issue's complexity or the customer's history. ✨ Real-Time Data Entry and Update: Integrate Voice AI systems for real-time data entry and updates during customer interactions. This minimizes errors from manual handling and keeps customer records accurate and up-to-date. Adopting these strategies will streamline your customer service, reduce errors, and keep your customers happy. How are you improving your customer service processes? Share your thoughts below! ⬇️⬇️ #customerservice #customerrelations #innovation #productivity #business #voiceai

Real-time agent guidance is changing the contact center game. How? Here’s a quick breakdown. ⬇️ 1️⃣ Real-time guidance is an #AI-driven process that captures and analyzes customer interactions while they're happening 2️⃣ By identifying specific words, phrases, emotions, and more, the technology can deliver suggestions to the agent to better handle customer interactions 3️⃣ These suggestions, such as how to manage a vulnerable customers or what marketing offer to present, can improve customer satisfaction and overall #CX Head over to the CallMiner blog to learn more. https://lnkd.in/g-ZMYUAv

Looking to boost your business? The Lumen AI Agent is the key. Say hello to happier customers! The Lumen AI Agent is here to revolutionize your customer service. Improved product satisfaction starts here- agents.uselumen.co #uselumen #AIagents #customersatisfaction

The seamless way to upgrade customer experiences and satisfaction for your brand is through the AI agent on agents.uselumen.co #uselumen #aiagent #customersatisfaction #customerservice #customerexperience

The reality is that customer expectations are higher than ever. People want fast responses, helpful answers, and above all, availability—anytime, anywhere. The stats speak for themselves: 82% of consumers expect an immediate response to sales or marketing questions, and 63% of customers say they’re more likely to return to a website if it offers live chat. But the challenge for businesses is providing this kind of always-on support without exhausting their human teams or breaking the budget. This is where Agentic AI comes in. With AI, we can give customers instant answers—whether it’s 2 AM or 2 PM. The result? Faster response times, greater customer satisfaction, and ultimately, more loyalty. I’ve worked with several businesses that have integrated AI for round-the-clock support, and the biggest impact I noticed was this: Response times slashed by over 44%. If I spent time analyzing customer satisfaction, I can only imagine how much it would've risen. Imagine having a system that can handle the routine inquiries—pricing, availability, FAQs—leaving your team free to focus on complex, relationship-building interactions. It’s a game-changer. If you're looking to improve your customer support while keeping efficiency high and costs manageable, AI might be the solution. DM me to explore how AI agents could transform your customer service. #AI #business #automation #linkedin