Chartwell, Inc.’s Post

🎥 Creating a Customer-Centric Culture: Insights from Conexão CX 2024 We had an inspiring conversation with Fabrício Villar, Client & Business Manager at Caixa Econômica, at Conexão CX 2024, organized by Correios. Fabrício shared key insights on fostering a customer-first culture and the implementation of a Customer Council to bring customers’ voices directly to top executives: 1️⃣ Customer Council: A powerful initiative where real customers share their pain points and ideas directly with leadership, ensuring customer feedback shapes strategy. 2️⃣ Executive Buy-In: Building a culture of customer empathy starts by engaging leaders and emphasizing the business value of satisfied customers. 3️⃣ Focused Listening: Executives “take off their ties and put down their phones” to connect deeply with customers, creating genuine engagement and actionable insights. At SMT, we believe in the power of customer feedback to drive meaningful transformation. Would you be willing to create a customer council in your organization? Let’s explore the possibilities together! #CustomerExperience #CustomerVoice #BusinessTransformation

With the rapid evolution of GenAI in telephony and digital services, changing customer expectations, and increased pressure to drive growth, Customer Service/Support leaders must adapt quickly across 2025 to keep pace and improve CX. Executives are using Gartner’s 2025 Customer Service Leadership Vision to navigate this technological shift and redefine the function. See below. Gartner for Customer Service & Support | #GartnerCSS #CustomerService #ServiceLeaders #SupportLeaders

Which of these Customer Experience outcomes are you aiming for? (Tip: This is how you prove value to your organizational leaders.) 1. Soaring sales due to glowing referrals and the ripple effect of positive word-of-mouth marketing. 2. Employees who deeply engage with CX - not just understanding it but actively contributing to its success. 3. Leaders collaborating seamlessly across departments united in pursuing a consistently exceptional customer journey. 4. Increased customer satisfaction – with proof in the form of feedback, behavior, and referrals. 5. Plummeting service costs, thanks to fewer issues and enhanced efficiencies spanning from supply chain management to first issue resolution. Results like these are possible - and probable - if you have the right components in place. Discover what elements are most vital to a successful CX program - and how to get everyone from the CEO to the newest entry-level employee fully engaged with CX: https://lnkd.in/gcHBdA3Y What outcomes are you using to prove ROI? Share your ideas here 💭👇 #customerexperience #customerexperiencetips #customerexperiencecoach

#customerexperience . Good tips on here

🚨 Course release update 🚨 Exciting news! My course “Driving Business Growth Through Customer-Centricity” is going to be released on Thursday 11th July It provides an exploration of the journey to restructure a business from being focused solely on products to becoming deeply rooted in customer-centric principles. In this course, I emphasise three main key drivers for a successful customer-centric transformation: ✅ leadership commitment ✅ streamlined processes ✅ employee involvement The course is packed with practical strategies and real-world examples, propelling businesses to long-term customer loyalty, stronger competitive advantage, and sustainable growth. I bet you can’t wait to watch it like I do Just three more days 😊 #cx #customerexperience #customercentricity #linkedinlearning #onlinecourse

CX real talk with Justin Robbins at #CCExpo. 🔥 As service leaders, we can help keep customers at the center of the tremendous evolutions happening inside of our organizations. It will require new knowledge, a healthy dose of courage, and change management skill. We can do this! #CX #CustomerExperience #CustomerService Metric Sherpa

Card of the week! This week, it's the Three of Spades. Defining goals is crucial, but equally important is having a clear measure of success. Whether it's increasing revenue, boosting customer satisfaction, or expanding market share, having measurable outcomes ensures accountability and progress tracking. #GoalDefining #SevenKeyPrinciples #GoMADResultsFramework #Success #Leadership

🚀 Our Leadership Team Embraces Growth! 🌟 Our executives recently attended the incredible 10X Growth Conference, and the experience was nothing short of transformational! They gained valuable insights and innovative strategies that align perfectly with our mission at WLS Lighting and Electrical Solutions. From boosting customer satisfaction to driving sustainable growth, we’re excited to apply what we’ve learned to continue improving our services, fostering stronger partnerships, and delivering exceptional value to our clients. Here’s to taking WLS to the next level! 💡💼 #10xGrowth #LeadershipGrowth #WLSLighting #Innovation #10xGrowthConference

In this episode of The Customer Service Revolution, we take a deep dive with Lakshmi Rengarajan into the parallels between online dating dynamics and corporate relationship-building. Learn how the art of connection is reshaping leadership and customer engagement strategies. Listen here → https://lnkd.in/eRBmtJD6 #CustomerServiceRevolution #customerservice #Leadership #OnlineDating #ProfessionalGrowth #Networking

In today’s competitive landscape, cultivating a customer-centric culture is vital for long-term success. 🌍 What is a Customer-Centric Culture? A customer-centric culture puts customer satisfaction at the core of everything, focusing on understanding and meeting their needs to drive engagement and loyalty. As CEO, putting customers first is the key to our success. 🙌  I want to make sure everyone knows our customer values, empower teams to make decisions that benefit our customers, and encourage collaboration across departments. 🙌  It’s on us as leaders to lead by example, invest in training, and track our success through customer satisfaction. Let’s keep customers at the center of everything we do! 💯 #CustomerSuccess #Leadership #CustomerExperience #Collaboration #Growth #Innovation