David McCrea’s Post

Explore how BAC is reshaping the banking landscape with Medallia: 🔍 Expanding across multiple customer channels and employee experiences 📈 Capturing 1.8 million+ CX responses 📊 Elevating NPS by an impressive 23 points in Contact Centers and bank branches David McCrea, Regional Customer Experience Manager at BAC, shares, “We set out to become more a customer centric organization. That vision has evolved to become life-centric, measuring success in three dimensions: economic, environmental, and social.” Learn more about how BAC incorporates the voice of the customer into their service channels 👉 https://bit.ly/4d1WNJT #CustomerExperience #MedalliaCustomerStories

Listening and transforming has changed over the years for #BAC with #Medallia, now is the key to decide next steps for improving Customer Experience ⭐️

I&M Bank is delighted to unveil strong FY2023 financial results, demonstrating our business growth, customer centricity and relevant product solutions. Here are a few noteworthy highlights from our financial performance: - Remarkable revenue growth - Increased profitability - Superior customer satisfaction scores - Significant growth in customer numbers and digitally active customers. #IMFinancialResults #FY2023FinancialResults

How to avoid customer transformation pitfalls. How can banks successfully deliver customer transformation initiatives? A panel at the upcoming Bank Customer Experience Summit from Sept. 9 to 11 in Charlotte will offer the secret ingredients to a successful transformation. http://ow.ly/EUpR105wmqx

🚀 Boosting Bank Card Portfolio Management with Visa's Insights! Visa Consulting & Analytics offers transformative strategies for financial institutions aiming to enhance customer retention and profitability in the digital era. Their latest insights reveal key phases like acquisition, activation, engagement, and retention crucial for card portfolio optimization. Emphasizing digital transformation in customer acquisition, Visa's approach uses data-driven segmentation to tailor customer interactions, increasing conversion and retention rates.

We had a great time at the Bank Customer Experience Summit earlier this week! Young shared the stage with other industry leaders, discussing how to create meaningful customer experiences amid regulatory hurdles. If you missed it, reach out to learn how CI&T can help your bank achieve measurable, impactful results. #ICXSummit #BCXSummit

Today's CX summit has concluded, where we explored the critical importance of customer experience within the banking sector. We delved into understanding customer needs, exceeding expectations, and delivering seamless solutions. From personalized interactions to innovative digital tools, every touchpoint plays an important role. A heartfelt appreciation to our hosts Mark Szalai EMBA, Vera Jegesy, Bálint Ferenczhalmy, Anna Varga, Luca Wilson, and Peter Szathmari for facilitating such insightful discussions. 💚 Let's continue raising the bar for CX excellence in banking! cc: OTP Group, Vojin Scepanovic, Jonila Janku, Annamaria Bereczki, Antonia Perica, Nika Carević, Ivan Kovačević

🚀 Excited to share my latest achievement! 🚀 As part of my postgraduate AIFL program, I successfully completed a project with AllLife Bank aimed at enhancing market penetration and improving customer satisfaction. By leveraging clustering algorithms on customer behavior data, we segmented customers based on their spending patterns and interactions with the bank. These insights informed personalized marketing strategies and service improvements, ultimately boosting customer lifetime value and loyalty. A big shoutout to my amazing team for their collaboration and support! 🙌 #TeamWork #UnsupervisedLearning #DataPreprocessing #KMeansClustering #ExploratoryDataAnalysis #Clustering #CustomerSegmentation #MyGreatLearning

Integrating PFM tools can increase customer lifetime value. A report by Accenture highlighted that banks using PFM solutions see a 19% increase in CLV as a result of enhanced customer satisfaction and product adoption. Discover how your #bank can leverage #PFM. Book a demo now: https://lnkd.in/dphnWjSq #PFM #Data #Insight #BankingExperience#HysabKytab

Discover how to elevate the customer experience through intelligent payments at #MAGPaymentsConference. Our speakers, Jennifer LaClair and Brandy Wood, will share invaluable insights into harnessing data and adding value to payment flows. Expect to explore the role of payments in customer delight and the power of real-time data in the transaction lifecycle. Two sessions, one common theme: enhancing the value of the payment journey. Carat from Fiserv