DVA is not associated with this job posting Senior Customer Operations Specialist at Pathrise https://lnkd.in/gf2jdSfE This role is broken into five main parts: – Managing escalated customer issues – Providing support for Customer Ops Associates on ticket resolution, resource creation, and training – Conducting weekly audits to ensure contract maintenance and compliance with financing partners – Collaborating directly with our Head of Customer Ops on creating department strategy as well as implementing & streamlining execution – Collaborating cross-functionally with departments at Pathrise to create new customer processes and optimize existing ones, with the goal of improving the overall customer experience and increasing efficiency #jobboard #jobsearch #hiring #careers #employment #jobopportunities #jobposting #joblisting #jobhunt #jobseekers #jobmarket #jobadvertising #jobrecruitment #jobnetworking #jobplacement #jobvacancies #jobalerts #jobseeking #jobseekeradvice #jobinterviews #jobapplication #jobtips #jobadvice #jobstrategies #jobsuccess #jobgrowth #jobindustry #jobtrends #jobmarketinsights #jobboardtips
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DVA is not associated with this job opportunity. Customer Service Representative https://lnkd.in/g4x5HuuK Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required... #nowhiring #jobopening #careeropportunity #employmentopportunity #jobsearch #joblisting #jobposting #jobvacancy #hiringnow #jobopportunity #jobhunt #jobseekers #jobseeking #jobalert #jobfair #jobmarket #jobrecruitment #jobapplication #jobinterview #joboffer #jobplacement #jobposition #joblisting #jobsearching #jobseeker #jobhunting #jobseekeradvice #jobseekerhelp #jobseekerstrategies #jobseekersupport
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DVA is not associated with this job opportunity. Customer Experience Expert https://lnkd.in/gEe2bcGX THE GIG Provide authentic, friendly, and efficient service to everyone who we Interact. Be a first point of contact to handle and resolve customer complaints including facilitation of returns, lost/damaged package triage and customer service recovery. Respond professionally to inbound phone calls and email. Identify and understand when to escalate and de-escalate as necessary. Compose thoughtful and accurate messages or customize prepared responses to customer emails. Research information and troubleshoot problems using available resources. Confidently advocate for customers with cross-functional partners. Monitor and control numerous concurrent tasks as the necessity arises. Proactively and independently work to meet targets and goals... #jobposting #jobs #jobsearch #job #hiring #jobopening #jobhunt #recruitment #jobsearching #employment #jobvacancy #jobopportunity #jobseekers #jobfair #nowhiring #jobshiring #jobinterview #recruiting #career #jobseeker #jobhunting #jobalert #careers #hiringnow #work #joblisting #jobopportunities #jobvacancies #jobseeking #dreamjob
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DVA is not associated with this job opportunity. Senior Manager, Customer Support - USA https://lnkd.in/gnCg-pPu What You Will Do: Ensuring the delivery of an exceptional customer experience at scale. Setting measurable goals to evaluate and consistently improve CSE team performance. Working towards the achievement of clearly stated annual targets. Handling escalated cases that arrive ad-hoc through various channels. Working with the Product organization to provide feedback and implement solutions. Engaging stakeholders at all levels of the business to drive cross-functional improvements... #techjobs #jobsearch #hiring #technology #careers #jobopportunities #jobhunt #jobseekers #jobmarket #jobposting #jobopening #jobalert #joblisting #jobvacancy #jobseeking #jobseeker #jobboard #jobs #hiring #careers #employment #jobopportunities #jobposting #joblisting #jobhunt #cfbr #jobmarket #jobadvertising #jobrecruitment #jobnetworking #jobplacement #jobvacancies #business #work
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DVA is not associated with this job posting Customer Support Operator at Sumsub, World wide https://lnkd.in/gr-hnEHp What You Will Be Doing: Responding to Customer Queries: Engaging with customers who initiate chat conversations seeking assistance, information, or support. Respond promptly and professionally to their inquiries Problem Solving: Analyzing customer issues and providing solutions or answers to their questions Gaining a deep understanding of the company’s products or services to provide accurate and helpful information to customers Listening to and empathizing with customers who have complaints, working to find resolutions that satisfy both the customer and company policies Documenting Interactions: Keeping accurate records of chat interactions, including customer details, issues, and resolutions. This documentation is often used for reference and analysis Continuous Learning: Staying updated on product or service changes, updates, and industry trends to provide the most relevant and accurate assistance #jobshiring #jobsearch #jobs #jobsearching #jobseekers #job #hiring #jobseeker #nowhiring #jobinterview #jobopportunity #recruitment #hiringnow #jobvacancy #jobsite #career #jobhunting #jobseeking #jobopening #jobhunt #jobfair #jobposting #jobalert #employment #work #resume #jobsearchtips #recruiting #careers #jobstopper
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DVA is not associated with this job posting Manager, Technical Customer Support at Omnidian https://lnkd.in/gXPBAcaE What Youll Do At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things youll be doing: Model our Omnidian core values by coaching, providing feedback, and developmental opportunities to build effective teams. Oversee a team of technical support representatives, ensuring they are properly trained, motivated, and equipped to handle customer inquiries effectively. Assist with escalated customer issues and provide guidance to team members on complex technical problems. Track key performance indicators (KPIs) such as response times, resolution rates, customer satisfaction scores, and ensure the team meets or exceeds performance targets. Continuously refine support processes and procedures to enhance efficiency and effectiveness, implementing best practices to streamline workflows. #jobboard #jobsearch #hiring #careers #employment #jobopportunities #jobposting #joblisting #jobhunt #jobseekers #jobmarket #jobadvertising #jobrecruitment #jobnetworking #jobplacement #jobvacancies #jobalerts #jobseeking #jobseekeradvice #jobinterviews #jobapplication #jobtips #jobadvice #jobstrategies #jobsuccess #jobgrowth #jobindustry #jobtrends #jobmarketinsights #jobboardtips
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DVA is not associated with this job opportunity. Customer Support Specialist https://lnkd.in/g5mU-rwV What You’ll Do Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members Address all customer concerns politely, using active listening skills to understand and confirm the information Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience Proactively monitor in-progress deliveries and take corrective action when necessary Manage non-standard delivery situations with professionalism, empathy, and urgency Effectively use Salesforce and other internal tools to accurate log interactions and solve issues Collaborate with team members from various Roadie departments to ensure seamless delivery experience... #techjobs #jobsearch #hiring #technology #careers #jobopportunities #jobhunt #jobseekers #jobmarket #jobposting #jobopening #jobalert #joblisting #jobvacancy #jobseeking #jobseeker #jobboard #jobs #hiring #careers #employment #jobopportunities #jobposting #joblisting #jobhunt #cfbr #jobmarket #jobadvertising #jobrecruitment #jobnetworking #jobplacement #jobvacancies #business #work
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DVA is not associated with this job post. Customer Support Specialist https://lnkd.in/g-ynqiCF Who You Are and What You’ll Do Provide the best, personalized support to customers, responding to and resolving issues promptly and appropriately. Exhibit exceptional soft skills with a customer-centric approach, effectively resonating with customers and demonstrating a high-touch, personalized interaction. Skilled in identifying and articulating problems, understanding their impact on users, and collaborating with internal teams to solve them and improve our product. Gather insights from customer inquiries to identify trends and use them to work with leadership to improve customer support, customer satisfaction processes, and the product. Proactive in sharing feedback and suboptimal customer experiences with peers, leadership, and other internal teams, driven by a genuine desire to make a positive impact. Exhibits patience and understanding in dealing with various situations, customers, and stakeholders. Takes immense pride in work, assuming full ownership of tasks and proactively addressing core problems to prevent future issues. Efficiently maintain and update our ticketing system to ensure accurate and streamlined tracking of customer inquiries and issue resolutions... #jobseeker #jobsearch #jobs #job #jobseekers #hiring #jobsearching #recruitment #jobhunt #career #jobvacancy #jobinterview #employment #loker #nowhiring #jobboard #jobopportunity #recruiting #jobopening #resume #jobshiring #careers #work #interview #hiringnow #jobfair #recruiter #jobhunting #vacancy #jobseeking
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DVA is not associated with this job posting Customer Support Specialist, EMEA https://lnkd.in/gADB3ExP Key Responsibilities: Holding high levels of professionalism and Deel product knowledge Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience Efficiently work through tickets via voice calls, live chats, email and social media channels Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers Continually learn the Deel platform, keeping up to date with product features and changes Open communication with internal team members and business operations to help optimize and support workflows #recruiting #nowhiring #hiring #jobs #jobsearch #job #recruitment #careers #recruiting #hiringnow #employment #career #jobseekers #jobopening #work #jobhunt #resume #jobopportunity #applynow #jobsearching #jobseeker #hr #staffing #jobshiring #cfbr #jobinterview #vacancy #recruiter #jobalert #business #joinourteam
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CUSTOMER SERVICE OFFICER #customerservice #customerexperience #customersatisfaction #business #customer #happycustomer #customerappreciation #marketing #sales #customerfeedback #review #customerreview #service #feedback #reviews #customers #testimonial #customercare #follow #entrepreneur #callcenter #work #jobringer
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DVA is not associated with this job posting Customer Engagement Specialist, Government https://lnkd.in/gTiG-VPU What you’ll do Proactively engage with customers through calls, Zoom meetings, emails, and text messages to ensure they derive maximum value from brightwheel, leading to prolonged customer retention. Identify and advocate for the use of specific brightwheel features that align with individual customer needs, enhancing their overall experience and satisfaction. Regularly evaluate customer interaction with brightwheel to identify their level of engagement, pinpoint challenges, and facilitate swift resolution of any issues. #jobopportunity #jobsearch #jobs #job #hiring #jobseekers #jobvacancy #recruitment #nowhiring #jobsearching #jobinterview #jobopening #jobseeker #jobhunt #career #hiringnow #jobalert #recruiting #employment #jobshiring #careers #jobhunting #work #vacancy #jobvacancies #applynow #jobfair #jobopportunities #workfromhome #jobposting
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