Figured’s Post

Easter Step Challenge #PowerBIDashboard 🚶♂️ After the success of the company-wide Step Challenge, our customer care team wanted to try a new step challenge from Pancake Day to Easter Monday, with a target of 1.5 million steps in that period. Gareth Page's team have absolutely smashed their target, achieving nearly 1.8 million steps. Here is my #dataanalysis of the final results: • 1,777,079 steps were taken (1178km) 🪜 • 8 individuals participated in the challenge 🤺 • 222,135 average steps/participant (5417/day) • 308 individual logs of steps 📋 • Top 3 did 1,187,463 steps (66.8% of all steps) • I did 264,051 steps and came 3rd place This was another really fun thing to create, and I hope the team have enjoyed logging their steps every morning. 🖲 Click this link to see more detail: https://lnkd.in/eFYkXD2d

Super excited to launch Dock Reports. Dock now has four built-in reports that give you a bird’s eye view into customer engagement across sales and onboarding:  📊 Client Engagement: How actively are customers engaging with your workspaces? 👩💻 Team Usage: How actively is your team using Dock? 💸 Sales Impact: How is Dock impacting your sales pipeline, close rates, and time to close? ➡️ Implementation Status: How long are customer implementations taking? So now you can get a much better idea of how well you’re multithreading accounts and engaging customers, who your most active champions are, and how Dock's impacting your business. Really excited to hear what you think!

Embracing the Tortoise's Wisdom in Customer Success! 🐢 At Uffizio, we believe in the timeless wisdom of the Tortoise and the Rabbit story, especially when it comes to achieving sustainable business growth through customer success. 🚀 As a Customer Success Manager, I've seen firsthand how consistency and dedication to our clients' needs are pivotal to our success. Much like the Tortoise, our approach focuses on steady progress, building strong relationships, and delivering continuous value. In today's fast-paced world, it's tempting to chase quick wins. However, we understand the importance of taking deliberate steps towards our goals. Every interaction with our customers is an opportunity to listen, understand their unique challenges, and provide tailored solutions that drive long-term success. Our team's commitment to proactive support, personalized strategies, and fostering meaningful partnerships mirrors the Tortoise's perseverance to reach the finish line. It's not just about achieving short-term milestones; it's about ensuring sustained growth and customer satisfaction over time. Let's continue to embody the spirit of the Tortoise in our customer success journey at Uffizio—consistent, reliable, and dedicated to exceeding expectations. Together, we'll pave the way for lasting success where slow and steady truly wins the race! #CustomerSuccess #Uffizio #SteadyGrowth #RelationshipBuilding #LongTermSuccess #LinkedInPost

Get to know the Bluesight customer success team in our new video series where we gain insights into who they are and how they help our customers succeed in optimizing inventory, preventing diversion, and saving money. To kick it off, meet our Senior Director of Customer Success Patrick Kelley!

✨ This moment perfectly captures what true customer care looks like. ✨ Meet Reggie Rendal, one of our outstanding Account Managers, who recently demonstrated what empathy and leadership mean—at 2 AM. Here’s the scenario: The system was down. Customers were anxious. The dev team was offline. But Reggie didn’t wait for others to act. With natural grace and genuine care, he stepped in and turned a potential crisis into a moment of trust and reassurance. Here’s what Reggie did: - Personally reached out to every affected customer - Provided thoughtful updates with clarity and care - Transformed uncertainty into reassurance - Made customers feel heard, valued, and supported - Created calm in the middle of chaos This is the power of empowering people who truly care about making a difference. ❤️ In this video, you’ll see Reggie share his inspiring story—a beautiful reminder that exceptional service goes beyond fixing problems. It’s about touching hearts, building trust, and creating human connections during challenging times. We believe the most meaningful moments in customer service are born from these connections. What about you? Have you ever experienced genuine care and attention during a crisis that left a lasting impression? Share your story below, and let’s celebrate the people who make a difference! 💫

Shannon has been fundamental in building out our Customer Operations function and developing it into the high performing and supportive team that our customers love. Check out the full interview in the comments below #internationalwomensday #womenintech #customeroperations

⭐ Customer Success: More Than Just Numbers ⭐ At Hostinger, we believe customer success is more than just impressive numbers. While great results are important, our core principle is Customer Obsession, and every team member—not just our customer success team — works tirelessly toward this goal. ✨ Take our "Meet the Customer" initiative, for example. Recently, our People Team visited Italy to meet Graziella from La Scarpetta della Speziale. This initiative is about more than meeting clients; it’s about supporting their businesses and gathering valuable feedback to improve our services. It's one of many efforts we undertake to ensure our customers’ success, and we don’t plan to stop anytime soon. 🤩 Our Customer Success team is the driving force behind Hostinger's achievements. Without them, we wouldn't have reached the milestones we once only dreamed of. 🚀⭐️ Do you want to join a team that is central to our company's success and help us achieve even bigger goals? Apply now to be part of Hostinger's Customer Success team (or apply to other positions) here - https://lnkd.in/eCimgYzw

Meet Shannon Lavery, Customer Operations Manager 👋 Shannon was one of the first members of Customer Operations at Ophelos, she has helped build the function from scratch and now leads the team. Read the full spotlight by clicking the link in the comments 👇 #internationalwomensday

Being a new founder my time is not my own ⏰ How I plan to change it 10 days! - Make a system - Improve Efficiency - Eliminate time waters - Enhance Job performance - Reduce pressure and stress - Getting more done in less time - Increase customer satisfaction - Feel better and have more energy - Meet deadlines and commitments - Get through your work backlog now These are the things I'll be working on in the next 10 days ! 🪴✨ follow along for growth and let me know how you manage your time

✨ What do Saint Nicholas and Customer Support have in common? 🎅✨ Both are rooted in a mission to help others, spread kindness, and create positive experiences. While Saint Nicholas is known for his generosity and goodwill, customer support teams live out these same values in the modern world. 🔑 Here’s the connection: 1️⃣ Meeting Needs with Generosity – Just as Saint Nicholas helped those in need, customer support works tirelessly to provide solutions that make people’s lives easier. 2️⃣ Empathy at the Core – Saint Nicholas showed compassion and care for others, just as great support teams empathize with users to resolve challenges with kindness. 3️⃣ Surprising with Goodwill – Whether it’s leaving coins in shoes or going the extra mile for a customer, both understand the power of small, meaningful gestures. 4️⃣ Earning Trust – Consistency and reliability defined Saint Nicholas, and they’re essential traits of outstanding customer service. 5️⃣ Aiming for Impact – Like Saint Nicholas’s efforts to uplift his community, customer support builds stronger connections between people and organizations. In the end, both remind us that service is about making lives better—whether it’s through a secret gift or a timely resolution. How does your team embody the spirit of Saint Nicholas in their daily work? Let’s celebrate the unsung heroes who keep the magic alive! 🎄📞 #CustomerSupport #KindnessInAction #SaintNicholas