Greg Rigot’s Post

🔔❗Tired of having your customers waiting in phone queues and the "IVR hell" for far too long before getting connected to an agent? Looking for an automation strategy that's suitable for businesses heavily reliant on the voice channel? ❗🔔 You're not alone.., when working with Mavenoid in the early days, our focus was then, as it is now, to deliver amazing product support experiences to our customers' customers. With the inherent complexity of product support, a multi-modal approach that, in addition to text also incorporates images, videos, gifs and tables will always be the most efficient. This is why we focused on channels like web, app and messaging first, rather than building the product for voice. Now, with the recent technological advancements in voice-to-text and text-to-speech models however, we're in a good place to finally conquer this channel. I'm proud of the Product Team for this one. Hmu if you're curious to learn more.

Capturing more and more leads online these days has become extremely important for online businesses to survive. Without user engagement, there is hardly anything a business can do to prosper. The LiveChat app is one of the best solutions to solve this issue for you and connect your business to its users easily. As its …

In a move set to enhance user experience, #WhatsApp is gearing up to introduce a feature that will allow users to filter their chats using custom lists. https://trib.al/x91Z5Nt

Our collaboration with ☎ ACE Agents 🤖 ACE Agents is a customer engagement platform that takes human potential to the next level by harnessing the power of Conversational AI. Our collaboration with ACE Agents resulted in two projects. Call Catcher is made for call center agents to effortlessly monitor their workflow. 📱 Easy mobile access: Using Progressive Web App (PWA), agents can access the app even offline or in low network conditions. Users can also add the app to their home screen for direct app-like launching. 💼 Tracking System: The app offers a seamless interface for users to manage calls, access call history, and view performance statistics to track their progress effectively. 📴 Set Online/Offline status: Agents can indicate their availability to receive calls, reducing time spend on communication with managers, offering flexibility, and preventing unwanted calls during off-hours. Take a look at the app 👉 https://lnkd.in/ejrw-ZPU 👈 Network Manager provides a user-friendly interface to smoothly manage one or many teams of agents. 📈 Agents Management: Data is centralized, allowing managers to evaluate agent performance and make necessary edits. 💻 Call Tracking and Analysis: This tool not only provides statistics but also comes with a built-in player, allowing managers to review calls. 🎯 Invite users online: Managers can send SMS invitations to offline users, prompting them to go back online. Checkout the dashboard 👉 https://lnkd.in/eJWXD9gi 👈 Learn more about ACE Agents here: https://www.aceagents.ai/ Need your own product built quickly? Contact us!

#AI chatbots have become a staple in #mobilemarketing for offering quick, automated responses and enhancing customer support.

Big Change: Sales meetings have evolved from in-person to online and hybrid formats. Are you keeping up with the shift? While online sales tools have been instrumental for virtual interactions, they often fall short in the dynamic environment of in-person and hybrid meetings. As face-to-face interactions return, sellers are increasingly reliant on manual note-taking, missing out on valuable AI-powered insights that could accelerate building strong buyer relationships.   Aviso’s In-Person Meetings feature bridges this gap, empowering sales reps with: ✅ Conversation Capture: Record and transcribe conversations from in-person meetings, using Machine Learning and NLP to analyze the content for actionable insights. ✅ Analysis of Hidden Cues: Go beyond the words spoken, analyzing verbal and non-verbal signals to identify buyer intentions and sentiments, offering a deeper understanding of the sales interaction. ✅ Bigger Picture: Connect the dots from sales conversations, relationships, activities, forecasting, pipeline management, and other revenue signals providing the bigger revenue picture. Your sales team needs the best to win in this competitive hybrid sales world; check out the Aviso Mobile App today: https://lnkd.in/gPKCJteE #RevenueManagement #RevenueIntelligence #CEO #CRO #RevenueOperations #SalesTech #CRM #B2BSales

Wondering how companies are using programmable voice APIs to integrate voice #communications into their apps? Here are some examples of valuable use cases. https://hubs.la/Q02_LS290

🔍 Want to Improve Customer Engagement? At KriraAI, we believe in using AI-driven solutions to create meaningful interactions. Whether it’s chatbots or personalized recommendations, we enhance the customer journey from start to finish. 🤖 💬 Curious how AI can elevate your customer service? Let’s talk at kriraai.com. #CustomerEngagement #KriraAI #AI #AIForBusiness #Chatbots #PersonalizedRecommendations #CustomerExperience #TechInnovation #DigitalTransformation #BusinessGrowth #CustomerJourney #AIInCustomerService #BusinessSolutions #InnovationLeadership #SmartBusinesses #CustomerSuccess #GrowthMindset #TechForBusiness #DigitalBusiness #BusinessPotential #TechTrends #AIRevolution #AutomationSolutions #StartupSuccess #Entrepreneurship #CustomerSupport #FutureOfWork #TechExcellence #SuccessJourney #EngagementDriven #NextGenTech #AIImpact

The significance of tracking tools for businesses cannot be overstated. Without customer service metrics and their analysis, companies would struggle to identify issues and take timely action to mitigate their impact. Businesses that opt to operate without these tools and rely on guesswork often pay a steep price. Our Live Chat Statistics app offers a range of metrics to track and analyze your customer support team's workflow and customer activity on your website. This article explains how the app can be beneficial. https://lnkd.in/epCCQ9FK #livechat #providesupport #chatstatistics

💬 AI-Powered Chatbots to Boost Customer Service Did you know chatbots can cut your response time by 80%? 🤯 KriraAI’s intelligent AI chatbots are designed to answer your customers' queries instantly, improving customer satisfaction and saving your team valuable time. 🚀 Ready to automate your customer service? Let’s talk at kriraai.com. #Chatbots #KriraAI #AIForBusiness #CustomerService #TechInnovation #CustomerExperience #AutomationSolutions #AIChatbots #BusinessEfficiency #StartupSuccess #Entrepreneurship #CustomerSatisfaction #AI #DigitalTransformation #SmartBusinesses #FutureOfWork #TechForBusiness #CustomerSupport #BusinessGrowth #AutomationTech #InnovationLeadership #GrowthMindset #AIInBusiness #TechTrends #SuccessJourney #BusinessPotential #InstantSupport #NextGenTech #AIRevolution #TechExcellence #ResponseTime