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Customer expectations are evolving rapidly with the rise of AI and 24/7 connectivity. Read on to discover how companies are adapting to these changes, why blending technology with personal touch is essential for outstanding customer service and insights from our very own, Shaun Abrams, about the latest industry trends. Feel free to reach out if you have any questions or need support in navigating these shifts! #CustomerExperience #AI #Innovation #CustomerService

Can Creative Leaders Balance the Books?🤔   Metrics don't always tell the whole story. These strategies can help improve customer satisfaction and potentially lead to increased revenue in the long run. Some straightforward and practical advice. Worth checking out!   Craig Dickson   #bpo #outsourcing #leadership

Take a look at these helpful insights from our very own CEO, Michael Lazar, as he speaks on the power of customer feedback analysis in enhancing service quality. Check out his latest Q&A with Customer Relations where he delves into practical strategies and personal anecdotes on turning feedback into actionable improvements. Don't miss out on his expert advice that can transform the way we approach customer service! 🔗 Read the full article here: https://lnkd.in/gWWveGjX #CustomerFeedback #ServiceQuality #Leadership #BusinessInsights

Aligning your organisational culture with customer experience is crucial. This insightful article from Strategy+Business delves into five distinct customer-centric models and how they shape employee behaviors to consistently meet customer expectations. Leaders should read this to understand how an inside-out approach can transform their customer experience and drive sustainable growth. #ReadToLead #CustomerFocus #Leadership

Reviewing Forrester's piece "The Pathway To Customer Obsession", there are plenty of good takeways on how to develop a top-tier customer experience by being obsessed with customer needs: https://lnkd.in/geeGX87N Customer obsession is a business philosophy that prioritizes the customer experience above all else. It is a commitment to understanding and meeting customer needs, ensuring that every aspect of a company’s operations is aligned with creating value for its customers. This approach not only enhances customer satisfaction but also fosters loyalty and long-term success. According to the latest literature, companies like Amazon, The Walt Disney Company, and Starbucks are some examples of how market leaders exemplify customer obsession through their relentless focus on the customer experience. - Amazon, under the leadership of Jeff Bezos, has built its entire business model around the idea of customer satisfaction. Bezos famously stated that Amazon views its customers as "invited guests to a party," emphasizing the importance of making every interaction a positive one. - From its inception, Walt Disney instilled a culture that placed the customer experience at the forefront. Disney parks are meticulously designed to ensure that every guest feels special, with staff trained to anticipate needs and exceed expectations. For instance, Disney has implemented strategies such as placing trash cans every 30 feet in its parks, based on studies of guest behavior, to maintain cleanliness and convenience. - Initially focused on product innovation, Starbucks has shifted to prioritize the customer experience through its mobile app and loyalty program. The app personalizes the ordering process by remembering customer preferences, recommending new products, and providing rewards based on past purchases. This shift has made customers feel valued as individuals, enhancing their overall experience with the brand. In building The Workshop, the team has tried to adopt a similar customer-obsessed approach. The Singapore Economic Development Board (EDB) Workshop offers personalized sessions for business leaders looking to expand into Asia. By focusing on the specific needs and questions of each participant, The Workshop ensures that every session delivers tailored insights and actionable advice to address the unique challenges faced by businesses. What's your take on being customer obsessed? Drop your views in the comments below! Oh yes, and if you're interested to check out what the Workshop is about and claim your free Workshop, visit us here: https://lnkd.in/g8fjNbKN SzeKi Sim Si Wan Leow Zhilin Sim Natalie T. Rovik Robert Jia Qi Chua 蔡佳琦 Steve Dawson Dario Acconci Graham James Lim Eric Xu Thomas Jeng

[Daily Case Analysis] Let's sharpen your strategic thinking skills 🧠 Consider this: A rapidly expanding technology firm is grappling with challenges tied to its Voice of the Customer (VoC) program. What's the challenge? Despite a 200% increase in customers over the past two years, the company has been unable to adequately capture, analyze, and act upon customer feedback. As a result, the organization is missing crucial insights that could drive product innovation and improve customer experience. How would you approach this situation? Here's our analysis: https://lnkd.in/eEj57J3P What did we leave out? Leave your thoughts, advice, and critique below. 👇 Follow for more daily case studies! #casestudy #voiceofthecustomer #voc #management #strategy #consulting #leadership

No matter the size of your company, there are a variety of ways to show your customers you care. The examples we’ve included will give you a roadmap to differentiating your brand - providing service worth its weight in gold! For more Leadership tips from Blueprint Leadership, click here --> #blueprintleadership and click follow! Learn more: https://lnkd.in/dizFjy4 #HR #Emotionalintelligence #LeadershipDevelopment #EmployeeEngagement

Our Founder, Jimmie Lee, latest feature on the Business Journals Leadership Trust Expert Panel, where he shares guidance along with his industry peers on: 📜 7 ways to measure and leverage ROI metrics for customer service 📝 His guidance is to: "Track any deviations in customer reaction" #bizjournals #businessleaders #jlee #aeonaai

No matter the size of your company, there are a variety of ways to show your customers you care. The examples we’ve included will give you a roadmap to differentiating your brand - providing service worth its weight in gold! For more Leadership tips from Blueprint Leadership, click here --> #blueprintleadership and click follow! Learn more: https://lnkd.in/dizFjy4 #HR #Emotionalintelligence #LeadershipDevelopment #EmployeeEngagement