Culture Strategist | Career Coach | NLP Master Practitioner | Empowering Senior Executives to Achieve Career Excellence and Integrated Living using NLP techniques
What exactly was MTN thinking? 🤔 Waking up on Sunday morning to find out that both my husband's and my phone lines were barred due to an alleged failure to link our NIN was beyond frustrating. The inability to make or receive calls during such times is troublesome, although we were fortunate to still communicate via WhatsApp calls. But not everyone has that luxury. As the hours passed into Monday morning with our lines still blocked, the thought of spending valuable time at an MTN office was worrisome, so I was still unable to make calls. Fortunately, by evening, our lines were restored, following some unfortunate incidents at the MTN offices, precisely the destruction of their property and the intervention of the NCC. This experience raises the question: What was MTN really thinking? In the midst of economic challenges, unexpected inconveniences can trigger strong reactions from the public. Organizations should carefully consider change management before implementing new policies, especially when it affects the general population. #MTN #NIN #ChangeManagement #PublicPolicy #NCC #Telecommunications
The regulator should be blamed for this. I suffered the same fate about two weeks ago, this time my Glo line. As an operator in the telecoms space, MTN is mandated to comply with NCC's directive failing which it will be penalized. Glad that NCC reversed itself on the action.
George Nwaka
4mo
There are rumors that the disruption is intentional, designed to prevent people from communicating prior to the planned peaceful #Endbadgovernance protest against the Nigerian establishment.
Attracta K.
4mo
Why do our people like to inflict suffering on the masses? Was there no better way to simplify the process while ensuring a good customer experience? Hmm!
Chidi Orji
4mo
You couldn't have said it better. I only recently learned that linking your nin to your Sim card is not the same as long as linking your sim card to your nin. I passed through hades, inside this hell, at both agency's offices, to get each done. Nigeria has no reason to exist at this point. I'm waiting to be proved wrong. Reason I went all out today to support the #EndBadGovernanceProtest
Emma Temi
4mo
If MTN Nigeria is not giving better swrvice, why not port to other network. It is total wrong destroying their properties under any guise.
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Culture Strategist | Career Coach | NLP Master Practitioner | Empowering Senior Executives to Achieve Career Excellence and Integrated Living using NLP techniques
4moThe importance of change management cannot be over emphacised at times like these